Tags » Cloud

An Introduction to Digital Transformations

No industry or function has been left untouched by the rapid march of technological progress in the 21st century. From machine learning and artificial intelligence, to cloud-based SaaS and IoT-driven analytics, organizations of every shape and size are beset on all sides by technical innovations that are impossible to ignore. 811 more words

2018 Contact Center Trends: Punching Through the Barrier.

By Bright Pattern

Customer experience (CX) ran out of steam in 2017. Almost all companies have by now realized that CX is the differentiator and customers value the experience above almost everything. 1,694 more words

Government proposes replacing self assessment penalties with new points-based system

The £100 penalty regime for filing a late tax return could be scrapped and replaced with a new ‘driving licence-style’ points system, HMRC has revealed. 272 more words


Customer Self Service Portal

Looking for Customer Self Service Portal? parkingcloud360 Provider the Best Vehicle Software in Georgia. Get top Customer Self Service Portal features, reviews, pricing and free demo. 94 more words

4 Unexpected Benefits of Cloud Contact Centers

For contact centers that haven’t yet adopted cloud software, consider this: the cloud offers everything your traditional software offers, plus these four little-known perks. 371 more words

Copying Software | Stealing Data

If there was ever a reason to consider cloud-based investigation management software, this is it…

Personal identifying information (PII) related to nearly a quarter million DHS employees (and others connected with the agency) was compromised back in 2014.  71 more words

Crime Analysis

5 Lesser-Known Benefits of Hiring Remote Contact Center Agents

Thanks to cloud software, the remote contact center agent is possible, and even preferred in some cases. There are a lot of benefits to having at-home contact center agents: 369 more words