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Learn from this Sample Customer Journey: Booking a Flight to Boarding the Plane

Today’s customer journey considers the beginning-to-end experience that the user follows to complete a task. Often, the journey involves numerous channels and devices that all must interact with the customer wherever, whenever and however they want. 349 more words

Oracle's Larry Ellison Belittles Amazon and Microsoft

Larry Ellison doesn’t mince words when it comes to his competitors.

The Oracle executive chairman on Wednesday described Amazon and Microsoft as defeated rivals in cloud computing—at least when it comes to the quality of their technology. 521 more words


Canva Rocks

There are a lot of infographic tools out these days but none have won me over like Canva has.  My coworker Mattea turned me on to this online application when we were tasked with creating an infographic for our bosses to illustrate some workstreams.  152 more words


Cloud Unicorn Anaplan Hires Red Hat Exec as CEO

U.S. software company Anaplan, which has raised more than $240 million, has tied up a critical loose end as it steams toward an initial public offering expected this year: hiring a chief executive officer. 353 more words


How Real-Time Analytics Monitoring Improves the Contact Center

Real-time data helps businesses run smoothly. Being able to see the truth about how your company is performing moment-to-moment lets you understand the reality of your business. 549 more words

6 Benefits of a Cloud Contact Center

The premise-based contact center requires hardware and software that have to be purchased, setup, updated and maintained. Equipment and maintenance can be costly, and an HR or IT department is usually required to manage the system. 543 more words

Interesting talk on HR and cloud recruitment software

Through the enterprise software sphere, various areas of the company from customer service to procurement are being changed to cloud recruitment software. Human Capital Management… 539 more words

Cloud Recruitment Software