Tags » Consumer Satisfaction

How Much Will It Cost? How Americans Use Prices in Health Care

How many Americans are trying to find how much their health care will cost them? How are they using the information they find? Public Agenda wanted to know and conducted a representative survey of Americans to find the answers. 183 more words

Posted By Diana Culbertson

Nordstrom, Costco, Trader Joe's tops in customer satisfaction

Consumer satisfaction with retail outlets in 2014, went down for the first time in three years.

The American Customer Satisfaction Index (ACSI)  — an independent national benchmark of customer satisfaction with the quality of products and services available in the United States — reports that all retail categories (except internet sales) show weakening or flat customer satisfaction. 233 more words


Do customers have too high expectations?

What is satisfaction? How can this term be approached from various perspectives? Being a customer can sometimes mean having high expectations of satisfaction from a product or service offered by a company. 320 more words

Understanding Customer Experience

Speaker 4

Eoin Cruise

The fourth speaker of Get Mobile was Eoin Cruise, the Market Lead of Microsoft in Ireland. Microsoft took over Nokia in 2011 after an acquisition, and ever since have focused on improving its service to customers. 369 more words

Get Mobile

Finding Quality Doctors: What the Public Thinks

What do Americans think about the available information to assist them in finding quality doctors? Here are key finding from a recent survey by the Associated Press and the NORC Center for Public Affairs Research: 256 more words

Posted By Diana Culbertson

Achieving Price Transparency for Consumers: a Hospital Toolkit

The American Hospital Association has released a new toolkit to help hospitals address price transparency. After discussing the what and why of price transparency, the toolkit recommends these action steps: 85 more words

Posted By Diana Culbertson