Tags » Consumer Satisfaction

Nordstrom, Costco, Trader Joe's tops in customer satisfaction

Consumer satisfaction with retail outlets in 2014, went down for the first time in three years.

The American Customer Satisfaction Index (ACSI)  — an independent national benchmark of customer satisfaction with the quality of products and services available in the United States — reports that all retail categories (except internet sales) show weakening or flat customer satisfaction. 218 more words

Consumer Advice

Do customers have too high expectations?

What is satisfaction? How can this term be approached from various perspectives? Being a customer can sometimes mean having high expectations of satisfaction from a product or service offered by a company. 320 more words

Understanding Customer Experience