Tags » Consumer Satisfaction

Function Is More Important Than Aesthetic In Enhancing The Consumer Satisfaction With Chair Design.

Chairs basically are invented as a place to be seated on and support body weight without breaking. In particular, if the chair cannot support person’s weight, as a consequence, it fails to meet its function (Garrett, 2010). 1,906 more words


Honda Home Service, solusi Honda buat yang sibuk

motorrio.com – Inovasi perlu terus dilakukan agar bisa selalu survive dan memimpin, dibidang pekerjaan atau induatri apapun. Inovasi yang memanjakan konsumen merupakan salah satu contoh yang terus berinovasi, salah satunya adalah… 318 more words


Consumer Internet carriers scored poorly in 2014. And again in 2015.

Ouch. Things haven’t gotten much better for Internet carriers in the customer satisfaction department. After a horrible 2014 survey showing, 2015 wasn’t much better (PDF) 84 more words


Improving the Patient Experience Through the Health Care Physical Environment

A new report in the Hospitals in Pursuit of Excellence series looks at how the physical environment within a hospital can impact the patient experience. People, process, and place all affect the patient experience and should be part of a holistic approach for improvement. 93 more words

Posted By Diana Culbertson

Patient and Family Engagement Resource Compendium

A new resource compendium links users to key resources on patient and family engagement. The resources, each briefly described, are grouped into these categories:

Posted By Diana Culbertson

CXO: What is a chief experience officer in health care? Who was the first CXO?

The first chief experience officer (CXO) in health care is said to have been M. Bridget Duffy, MD, an internist at the Cleveland Clinic, who was appointed to this position reporting directly to the CEO in 2007.   189 more words

Posted By Kim Garber

Debunking Common Myths About Healthcare Consumerism

Consumers are taking a more active role in health care decision making, and healthcare consumerism will soon become a much more significant force according to a new report from McKinsey & Company. 181 more words

Posted By Diana Culbertson