A new report in the Hospitals in Pursuit of Excellence series looks at how the physical environment within a hospital can impact the patient experience. People, process, and place all affect the patient experience and should be part of a holistic approach for improvement. 93 more words
Tags » Consumer Satisfaction
The first chief experience officer (CXO) in health care is said to have been M. Bridget Duffy, MD, an internist at the Cleveland Clinic, who was appointed to this position reporting directly to the CEO in 2007. 189 more words
Consumers are taking a more active role in health care decision making, and healthcare consumerism will soon become a much more significant force according to a new report from McKinsey & Company. 181 more words
Consumer Reports results are based on consumer feedback.