Tags » Consumer Satisfaction

Improving the Patient Experience Through the Health Care Physical Environment

A new report in the Hospitals in Pursuit of Excellence series looks at how the physical environment within a hospital can impact the patient experience. People, process, and place all affect the patient experience and should be part of a holistic approach for improvement. 93 more words

Posted By Diana Culbertson

Patient and Family Engagement Resource Compendium

A new resource compendium links users to key resources on patient and family engagement. The resources, each briefly described, are grouped into these categories:

Posted By Diana Culbertson

CXO: What is a chief experience officer in health care? Who was the first CXO?

The first chief experience officer (CXO) in health care is said to have been M. Bridget Duffy, MD, an internist at the Cleveland Clinic, who was appointed to this position reporting directly to the CEO in 2007.   189 more words

Posted By Kim Garber

Debunking Common Myths About Healthcare Consumerism

Consumers are taking a more active role in health care decision making, and healthcare consumerism will soon become a much more significant force according to a new report from McKinsey & Company. 181 more words

Posted By Diana Culbertson

Here Are the Best and Worst Car Brands For 2015

Consumer Reports polls over 4,000 people each year to find the best and worst car brands, and the results are in for 2015.

On the whole, … 204 more words

Here are the best and worst car brands for 2015

Over 4,000 people are polled each year to determine the American Customer Satisfaction Index (ACSI) and crown the best and worst car brands. The results are in for 2015. 242 more words

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