Tags » Conversocial

Book Review - Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

It is impossible to ignore the fact that customer service has gone all social on us. Our obsession with Facebook, Twitter, Google+, Instagram and more has led to the humble consumer actively seeking to interact with companies via social networks. 796 more words

Communication Channels

The customer (like!) is always right (retweet!)

A growing number of software companies are making the argument that customer service—particularly as practiced by large enterprises—ought to be social.

Social media interactions shouldn’t be left only to the marketing department, they say. 725 more words