Tags » Conversocial

Book Review - Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

It is impossible to ignore the fact that customer service has gone all social on us. Our obsession with Facebook, Twitter, Google+, Instagram and more has led to the humble consumer actively seeking to interact with companies via social networks. 796 more words

Communication Channels

The customer (like!) is always right (retweet!)

A growing number of software companies are making the argument that customer service—particularly as practiced by large enterprises—ought to be social.

Social media interactions shouldn’t be left only to the marketing department, they say. 725 more words


Ask the experts: What is the key to great customer service?

A week ago, The Sunday Telegraph, published a guide to achieving excellence in customer service featuring a panel of industry experts. I thought it might be worth extracting the key points that struck me as I read the article: 213 more words

Current Affairs

Conversocial: mengelola reputasi perusahaan, menanggapi isu, mengurangi sentimen negatif yang muncul di media sosial

Peneliti di dunia teknologi memperkirakan hampir separuh pengguna Internet melampiaskan pengalaman buruk terhadap layanan pelanggan dari perusahaan melalui media sosial seperti Facebook dan Twitter. Sebelum dapat ditanggani dengan tuntas, pelanggan yang kecewa mengekspresikan frustrasi mereka tentang layanan pelanggan dan suka gembar-gembor di media sosial. 337 more words


Daily Funding Report

Appurify, DoYouRemember, Conversocial and Clip are covered in The Daily Funding Report – VB


6 Cool Social Media Tools for Small Business


Again, not an article related to LinkedIn but an interesting article nontheless about social media tools
that small businesses can use in order to keep up-to-date with regards to marketing their business.

Social Media