Tags » Crisis Communication

Trump Gets "Trumped"

As we all know, Donald Trump is not one to keep his thoughts to himself, especially ones that can be controversial. His uncontrollable actions and ruthless responses are what we in the PR world like to call “crisis communication”. 453 more words

Donald Trump

Patagonia's Crisis Response

I have been following the Patagonia crisis closely and it seems that it has come to an end. Nonetheless, let me give you a summary of what just happened. 1,501 more words

Chinese Media and Disaster Response: a Work in Progress

In the wake of the tragic explosions that recently shook the Chinese coastal city of Tianjin, Beijing’s flagship publication the People’s Daily published an online commentary… 223 more words


When Disaster Strikes: How to Prepare for a Crisis in Your Library

It’s going to happen someday.

At some point your library will face a crisis. Perhaps it will be a non-lethal but worrisome issue–black mold found in study rooms or a power outage that lasts several days and closes several branches (that happened to my library!) Perhaps it will be more severe–a fire that destroys a branch, a violent argument between customers, or an administrator caught doing something illegal. 778 more words

Marketing Obstacles And Issues

They See Me Trolling, They Hating

Earlier this month the Target Facebook page was taken over by, probably, one of the best internet trolls ever.

After Target announced this month that they would be getting rid of some gender labels, several people took to Facebook to voice their concerns. 617 more words

Social Media

How to Open Your House

You’re a stone cold crisis communications professional – you didn’t write your first empathy statement yesterday, and this isn’t your first rodeo. When your organization screws up, the big boss trusts you to hit the right tone when you let that first tweet fly free. 1,016 more words

Pro Tips

Spotify's new privacy policy

Yesterday, Spotify faced online backlash after releasing its new privacy policy. Today, Spotify CEO Daniel Ek released a statement apologizing for the company’s poor customer communication of the new privacy policy and clarifying the terms. 228 more words