Tags » Crisis Communication
It’s going to happen someday.
At some point your library will face a crisis. Perhaps it will be a non-lethal but worrisome issue–black mold found in study rooms or a power outage that lasts several days and closes several branches (that happened to my library!) Perhaps it will be more severe–a fire that destroys a branch, a violent argument between customers, or an administrator caught doing something illegal. 778 more words
Earlier this month the Target Facebook page was taken over by, probably, one of the best internet trolls ever.
After Target announced this month that they would be getting rid of some gender labels, several people took to Facebook to voice their concerns. 617 more words
You’re a stone cold crisis communications professional – you didn’t write your first empathy statement yesterday, and this isn’t your first rodeo. When your organization screws up, the big boss trusts you to hit the right tone when you let that first tweet fly free. 1,016 more words