Tags » CRM

CRM, Google Tools and E-mail Marketing: how to exploit them?

What is CRM?

  • Customer Relationship Management
  • Information about the customers
  • CRM software: solve how to organize your marketing process
  • Eg. Google Insight

What is  125 more words


Crew Resource Management (CRM) Course

So on Monday I went on a pilot Crew Resource Management (CRM) course, at the request of my manager. I was expecting to go into the course and was bored out of my mind. 217 more words


Omni-channel customer service matters

“If operators cannot get the basics of customer service and coverage right, then – regardless of the generosity of their data allowances and the speed of their networks – they will have difficulty holding onto their customers.” 595 more words

Telecom Operators