Tags » CRM

Voice of the Customer

I recently configured the voice of the customer feature for a demo of CRM Online, here I describe the steps I followed. Hopefully this post will provide the basics you’ll need to know about voice of the customer. 1,379 more words

Microsoft Dynamics CRM

Field Service – Incident Types

Field Service for Microsoft Dynamics CRM 2016 contains a concept of incident types. I will explore how incident types work in this post.

Each work order can optionally have one or more incident types. 740 more words

Microsoft Dynamics CRM

インテック、パスコと連携し金融向けCRMに地図サービス - ついで訪問促進 [ #cloud ]




Auditing in Dynamics CRM


Organizations often need to be in compliance with various regulations to ensure availability of customer interaction history, audit logs, access reports, and security incident tracking reports.

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CRM 2016

パスコがしっかり、インテックの「F3クラウドCRM」のオプション機能に地図情報サービスを提供 [ #cloud ]




Spatial Integrations for public works and engineering.

Many multiplicities receive service requests from citizens via email. Often these service requests are further processed and turned into work orders which require dispatching  public works crews to inspect and address citizen requests. 470 more words

ArcGIS Online

How Salesforce.com Shares Could Rise 200% by 2020

When it comes to the cloud and corporate intranets and apps, one of the greatest growth stories of the modern era is Salesforce.com Inc. (NYSE: CRM). 805 more words