In this post I’m going to show you the serious effect metrics can have on your organisation and customers. At the end of the post I’ll also offer some practical advice on how you should apply this information. 667 more words
Tags » Customer Centric
Looking to build a customer centric culture? With enough resources, it may worth looking at building a customer experience room. 218 more words
Customer service leaders repeatedly stress the need to improve agent engagement and better the customer experience, yet their live phone and chat reps are often advised to behave in ways that undermine both endeavors. 1,671 more words
NOTA AICEX: non sempre tutti conoscono la CX in ogni suo dettaglio. Vediamo insieme quali sono i principi di base.
We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). 245 more words