Tags » Customer Centric

Customer Service: top trend

NOTA AICEX: rispolveriamo i top trend per il Customer Service nel 2014 proposti da Forrester. Sono ancora attuali?

In the Age Of The Customer, executives don’t decide how customer-centric their companies are – customers. 1,358 more words

Customer Service

Has Loyalty Killed Traditional Marketing?

Have you ever thought about de-emphasizing traditional marketing and focusing on loyalty instead?

A recent Harvard Business Review article theorizes that a focus on loyalty should trump marketing. 165 more words


Defining a global CX strategy? We have some advice on how to ensure you bring everyone with you.

Creating a global collaborative CX strategy can prove a complex, political and exhausting experience. There’s a lot to consider when starting so we’ve outlined some of our own learnings to help you. 592 more words

Organizational Design from the Industrial Age to the Digital Age

Organizational Design from the Industrial Age to the Digital Age
“Understanding that your Teams are your most critical asset…”

As the Digital Age continues to evolve at a rapid rate, businesses are finding it challenging to compete in their marketplace.   209 more words

Opinion or Reality? Does Customer Experience really make a difference?

I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. I am also unlikely to be the last. 1,337 more words

Customer Experience