When some leaders wake up to reality, when they slowly start to notice that things are in fact meaningfully different from how they were before, we often witness a self-absorbed, I’ve just found Jesus and I need to tell you all about it, kind of thing take over. 279 more words
Tags » Customer Centric
NOTA AICEX: esploriamo insieme cosa significa customer-centricity quando la maggior parte dell’interazione avviene lontano dal customer service tradizionale.
TALKING is easy. STARTING is harder..... but SUSTAINING is the hardest Customer Experience challenge of all!
Do you work for an organisation that aspires to ‘put the customer first’? Have you listened to senior leaders in your business talk about the importance of ‘being customer centric?’ Does your company have a ‘value’, or ‘vision’ or ‘mission’ that makes reference to ‘focusing on the customer’? 1,209 more words
For the past number of weeks, I have been reading many contradictory articles talking about the future of marketing. Some say content marketing has no future; some are bullish on it. 659 more words