Tags » Customer-Centricity

Form Follows Function on SPaMCast 369

This week’s episode of Tom Cagley’s Software Process and Measurement (SPaMCast) podcast, number 369, features Tom’s essay on stand-up meetings, Kim Pries on mastery, and a Form Follows Function installment on… 27 more words

Management And Governance

Epic Fail – forewarned is forearmed

12 CX traps for your company to side-step 

Who doesn’t like a good list? Here then are some personal reflections on stuff to avoid, as you embark on CX change. 248 more words

Culture Schmulture

Fixing IT - Too Big to Succeed?

Continuing our discussion that I mentioned in my last post, Greger Wikstrand tweeted the following:

BTW @GeneHughson, I think you'll enjoy our video on…

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Management And Governance

How and why of customer centricity...

Being customer centric is one of the surer ways to survive in today’s competitive world for old business conglomerates. But the problem lies in creating customer centric value propositions, tailoring to unique customer needs and changing the very DNA of their organizations for this transformational change. 2,051 more words

Organizational Culture And Values

Hearts and Stars and Prison Riots (User Experience Matters)

So Twitter decided to make a change, and people have been reacting (and reacting to the reaction):

People are really wound up about an icon for liking something.

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Architectural Practice

Five Things (Not) To Do When Talking To Customers

Economics tells us that buying decisions are a function of price, the intersection of demand and supply, and a willingness to pay. ‘Willingness to pay’ – such a clever term that can encompass so many biases. 954 more words

Customer Orientation

Six reasons why #Uber could fail in India

The rise of the new economy has given rise not just to new industries but also to new business models. E-commerce led the wave of what has today become the positioning of choice for many an entrepreneur – the ‘integrator’. 319 more words

Customer Orientation