Tags » Customer-Centricity

Transactional versus Nurture - Why I Unsubscribed to Your Email

I’ve spent the last few months doing lots of personal travel and got on the mailing list for a number of online travel agencies and airlines. 756 more words

Customer Centricity

How to Provide Good Service

In my last blog we discussed how understanding the need to provide good service has unleashed a series of problems, but it has also created more opportunities. 275 more words

CRM

Jet Airways, You Rock!

  • We as consumers waste no time in complaining when we face customer service issues. It is equally important to appreciate when we receive outstanding service standards.
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Business

Competitive Advantage

Understanding the need to provide good service has unleashed a series of problems, but it has also created more opportunities. Let’s talk about the problems in this blog and opportunities in next one. 359 more words

CRM

Customer is still the King

Mahatma Gandhi around  a century ago said :

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him.

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CRM

Workshop Wednesday: Operationalising Customer Centricity with David Joyce

Today we hear from Agile Australia 2016 invited speaker David Joyce. David will also be co-hosting an Agile Australia Leadership Masterclass with Vanguard Australia’s Tim Banner on ‘The Vanguard Method in Service Organisations’. 1,081 more words

Guest Blogger

Essential components of a Multichannel and Digital strategic planning in Pharma: Content and Integration are key (Part V)

Some of the biggest challenges in Multichannel Marketing (MCM) programs, have to do with the delivered content itself and how the responsible departments plans the master data design models to support the entire program and how systems, data and platforms integration are architected to deliver results and sustainable outcomes. 1,157 more words

Pharmaceutical