Tags » Customer-Centricity


4 times a year I meet business leaders in an inspiring Innovation network roundtable. We just had our second roundtable for 2015. Also this time, we centered our discussions around customer relationships and gaps in how brands are delivering on expectations. 300 more words

Business Leadership And Innovation

TALKING is easy. STARTING is harder..... but SUSTAINING is the hardest Customer Experience challenge of all!

Do you work for an organisation that aspires to ‘put the customer first’? Have you listened to senior leaders in your business talk about the importance of ‘being customer centric?’ Does your company have a ‘value’, or ‘vision’ or ‘mission’ that makes reference to ‘focusing on the customer’? 1,209 more words

Customer Experience

Customer-Centricity as a Business Model: Taking the Kaleido Approach

> Posted by Brianna Nelson, Project Associate, CFI

The idea of customer-centricity doesn’t sound complicated. Shouldn’t every business be focused on its customers? However, even for businesses that do endorse a customer-centric approach, endorsement doesn’t necessarily translate into action. 463 more words

Center For Financial Inclusion

Winning with Women Wednesdays: 5 Must-Do's When Answering Your Customers' Calls

Today, is Winning with Women Wednesday and MILSPRAY’s Business Development & Sales Technician, Caroline Smith would like to share with you five ways you can be more successful when interacting with your customers over the phone. 347 more words

Winning With Women Wednesdays

Values in an Agile/Lean/Innovative company

This is part of my Lean Disruption Series where I’m looking at Lean, Agile, Innovation, and Lean Startup.

None of these methodologies can be adopted for free. 564 more words


Customer-centric Ola cabs

If you wish to experience a roller coaster ride on the streets of India, then you should not miss taking a ride on an auto rickshaw (or auto as we call)! 672 more words


Thinking IPO? Think carefully and remember the customer!

Since Facebook went to its initial public offering (IPO) on May 18 2012 there has been a frenzy of speculation as to who will be the next big stock opportunity. 541 more words