Tags » Customer-Centricity


– slide from cofounder of WatrHub Inc. (who spoke last week to our class about market discovery)

John D. Rockefeller: “Move with shocking speed and minimum fanfare. 408 more words

University Of Toronto

Mobile Proximity Marketing

Mobile Proximity Marketing, as redefined by Proxama, delivers targeted campaigns matched to the context, location, behaviour and profile of the customer, increasing dynamic connections with consumers and ultimately, loyalty and sales. 73 more words

Corporate Social CRM

Are you hiring for your customers?

Every year we undertake a study into what HR professionals predict to be the key performance priorities. Of the 900 people we surveyed in our most recent HR Reflections study, 93% said that their top people priority for 2015 is customer centricity. 552 more words

Employee Engagement

"No-Shows!" - 3 ways to fill the seats

You plan an event. You invite your list and receive a delightful level of positive responses. As the day of the event approaches you carefully plan the size of the room, the number of seats, tables, food, refreshments…even entertainment as may be appropriate. 345 more words


The Cost of Customer Centricity

Lately, the financial services industry seems to have been rocked by its fair share of scandals. As someone whose career began in banking, I’ll confess I’ve felt more than a little let down by some of the activities which have come to light in recent years. 1,032 more words


Messy Processes – Messy Customer Experiences?

Yeah, I am sure you have heard it at least once in your life: “Sorry, it is against our policy”. Lately I have head too many times “It is against regulations”. 617 more words

Customer Experience

Forget the jargon - we are at the core of every business today

I was listening to a government official talking about the contact centre industry at a conference recently and it was interesting to hear the language used. 300 more words

Customer Service