Tags » Customer-Centricity

Empowerment

Empowerment- to give power, authority; increasing the capacity to make choices and to transform those choices into desired actions

I left the house late. I decided to make a full breakfast for the kids before leaving at 5:30 am to head to the gym. 724 more words

Life Lessons

Negotiating Estimates

In my previous post dealing with Ron Jeffries (since revised) “Summing up the discussion”, I focused strictly on the customer-focused aspects. I did, however, note some language regarding negotiating estimates that I wanted to touch on: 391 more words

Management And Governance

The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part Two

Beyond the Basics…

> Posted by Evelyn Stark, Assistant Vice President, Financial Inclusion Lead, MetLife Foundation, and Graham A. N. Wright, Group Managing Director, MicroSave… 744 more words

Center For Financial Inclusion

The Ebb and Flow of Customer-Centricity in Financial Inclusion - Part One

Why Being Customer-Centric Is a Supply Side Strategy…

> Posted by Evelyn Stark, Assistant Vice President, Financial Inclusion Lead, MetLife Foundation, and Graham A. N. Wright, Group Managing Director, MicroSave… 1,288 more words

Center For Financial Inclusion

Think Small to Win Big in Customer Experience

20 cultural nudges for any organisation to keep it real

Words like ‘transformation’ are scary, right? And yet CEOs are always being told that ‘Customer Experience’ is ‘transformational’. 621 more words

Customer Experience

Boekhandel Veenstra en de ervaring van "Kom hier dat ik u kus"

Afgelopen week was mijn vrouw jarig en vooraf ging ik naar de Utrechtsestraat in Amsterdam om wat cadeaus te kopen. Een van de winkels die ik bezocht was… 562 more words

Customer