Tags » Customer-Centricity

Say what you may but the customer always has to be the soul of your business. I don’t want to sound repugnant but sorry to say it’s not you or what you want, it never was.

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Customer Centric Leadership in Action - A lesson from Elon Musk

One of the central tenets of being a customer centric leader is listening to customer feedback and responding with action.

There is no better recent example than Elon Musk’s response to a customer complaining about the Tesla charging stations being used simply as car spaces. 267 more words

Customer Centric Culture

Customer Centricity

विकास पावडे, अलीम ताहेर 

  • अभ्यासक्रम

१. ग्राहक  आणि ग्राहक सेवा

२. शिष्टाचार

३. विनयशीलता

४. ग्राहक केंद्रित दृष्टीकोन

५. ग्राहक समाधान

६. स्वयंप्रेरित 110 more words


Needed: P2P War Stories

Are you winning your P2P digitization battle?

Processes are rarely static nor are always organized neatly. Because of this, process improvement has always been a big challenge for most companies and many managers have “war stories” to share in this respect. 259 more words

Business Process

Customer Centricity


This Publication allows how important is customer in growing company’s Business.

Dinesh Chand Sanwal

S/O Bhuwan Chand Sanwal

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Customer Centricity

What Customer-Centric Looks Like

My last post, “Defense Against the Dark Art of Disruption”, went into some detail about notable failures in customer-experience for 2016. This week, however, I ran across a counter-example (h/t to… 259 more words

Management And Governance

Defense Against the Dark Art of Disruption

My first post for 2016 was titled “Is 2016 the Year for Customer-Focused IT?”. The closing line was “If 2016 isn’t the year for customer-focused IT, I wonder just what kind of year it will be for IT?”. 528 more words

Management And Governance