Tags » Customer-Centricity

What Customer Innovation Looks Like

Photo by Mpires. This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.

What is this a picture of? Stars? A bunch of cool lights? 124 more words

Customer Experience

The Supply-Centricity of Customer-Centricity

> Posted by Kim Wilson, the Fletcher School, Tufts University

Today, I used my smartphone to pound tiny nails into a wall. The procedure worked well enough to hang a small picture, but it cracked my phone case. 974 more words

Center For Financial Inclusion

Maybe It's Time for Customer Driven Development

A couple of Tweets from Robert Smallshire caught my eye last month:

Take care not to force-feed your customers with continuous delivery. @gojkoadzic at…

443 more words

The Customer Speaks: Customer-Centricity Through The Eyes Of The Customer

I hear you.

I hear you say that you (as an organisation) are customer friendly.

I hear you say that you (as an organisation) have a strong customer orientation. 430 more words

Customer Centricity

Estimates - Uses, Abuses, and that Credibility Thing Again

In my last post, “#NoEstimates – Questions, Answers, and Credibility”, I brought up the potential for damaging ones credibility by proposing changes without being able to explain why the change should be beneficial. 1,097 more words

Management And Governance

#NoEstimates - Questions, Answers, and Credibility

#NoEstimates #LegoSeriousPlay http://t.co/429Z3MenB1

Mikael Helldén (@MikaelHellden) June 10, 2015

@MikaelHellden So cute. So frighteningly cute. What a tangled web we weave when first we introduce estimates to manage software development.

692 more words
Management And Governance

Una guida alla Customer Experience

NOTA AICEX: non sempre tutti conoscono la CX in ogni suo dettaglio. Vediamo insieme quali sono i principi di base.

We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). 245 more words

Customer Experience