Tags » Customer-Centricity

Fixing IT - Microservices and DevOps to the Rescue?

Eberhard Wolff‘s question set the stage.

If Conway's Law is so important - are #Microservices more an organizational approach than an architecture?

Eberhard Wolff (@ewolff) …

619 more words
Management And Governance

How to generate customer insights without another survey!

While surveys are useful at collecting information on customers and how they feel about certain interactions, products or services there are other ways to gain meaningful insights. 1,065 more words

Influencer Mapping: Classifying Influencers In the Healthcare Communications Ecosystem

Remits seem to be flying in on an almost daily basis for influencer identification in the healthcare communications ecosystem. Whether those influencers are patients, professionals, academics or HCPs, the demand for influential social mavens is at an all-time high. 691 more words

Social Media

How do you describe your work?

Any football fan will tell you that the players who run towards them after scoring a goal kissing the club badge on the front of their shirt will probably be leaving in the next transfer window. 1,014 more words


Is Telstra Australia’s Amazon? – Its Customer Centric Strategy is Paying Dividends

While some may argue you cannot compare a telecommunications company with an online shopping mega star like Amazon, I beg to differ.

There is one core element both companies now share – their absolute commitment to being customer centric. 431 more words

Customer Centric Culture

Opinion or Reality? Does Customer Experience really make a difference?

I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. I am also unlikely to be the last. 1,337 more words

Customer Experience