Tags » Customer-Centricity

Ignorance Isn't Bliss, Just Good Tactics

There’s an old saying about what happens when you assume.

The fast lane to asininity seems to run through the land of hubris. Anshu Sharma’s Tech Crunch article, … 894 more words

Architectural Practice

Biopharma listened! IMS reports on health apps improving

IMS is a highly trusted source of news and data for the entire healthcare industry. But often the focus is on Biopharma — and in this one specific instance — a new update on their tracking the evolution of health apps for patients and doctors. 312 more words


Surprise! EHR's are hurting not helping the doctor /patient relationship.

Summary: A healthy Patient-Doctor relationship is the core of all healthcare.  This reports on a JAMA* study as well as one brilliant doctors’ personal view on the impact of EHR’s on that hallowed relationship. 481 more words

What's on a Change Agent's Mind..

Of course I can’t see into all change agent’s minds, but I can certainly share with you what’s on mine. And what’s on mine is influenced by the context I’m in. 1,350 more words

Customer Experience

What Does The Doublespeak of Customer Love Disguise?

In his latest post Andrew Rudin questions the advice of customer experts and provides his take on the language that has come to pervade marketing, sales, service – business in general.   1,676 more words

Customer Philosophy