Tags » Customer-Centricity

Una guida alla Customer Experience

NOTA AICEX: non sempre tutti conoscono la CX in ogni suo dettaglio. Vediamo insieme quali sono i principi di base.

We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). 245 more words

Customer Experience

Form Follows Function on SPaMCast 347

This week’s episode of Tom Cagley’s Software Process and Measurement (SPaMCast) podcast features Tom’s essay on project management in an Agile environment (aka “Project Management is Dead”) and a Software Sensei column on testing from Kim Pries in addition to a Form Follows Function installment on microservices, Devops and Conway’s Law. 33 more words

Customer-centricity

When the focus is only on process...

Have you ever interacted with a company which is focused on its processes or a set of metrics which take the focus away from the customer? 669 more words

Business & Management

An Unconventional Take on Customer-Centric Business

Some folks are generous. Some of these generous folks think of me as thought leader in the Customer space. As a result when other folks are doing research in customer-centricity, customer strategy, customer experience they are told to reach out and ask me questions.   1,212 more words

Customer Centricity

"Microservice Mistakes – Complexity as a Service" on Iasa Global

I’m pleased to announce that I’ve been asked to continue as a contributor to the Iasa Global site. I’m planning to post original content there on at least a monthly basis. 14 more words

Application Architecture

Is your Sales team failing? Beware of the Spiral

It takes a lot of effort from diverse teams across the organization to get $4M revenue into the system but it just takes one Sales Manager to lose the same amount of money! 723 more words

Blogs

Is your Sales team failing? Beware of the Spiral

It takes a lot of effort from diverse teams across the organization to get $4M revenue into the system but it just takes one Sales Manager to lose the same amount of money! 723 more words

Blogs