Tags » Customer-Centricity
> Posted by Kim Wilson, the Fletcher School, Tufts University
Today, I used my smartphone to pound tiny nails into a wall. The procedure worked well enough to hang a small picture, but it cracked my phone case. 974 more words
I hear you.
I hear you say that you (as an organisation) are customer friendly.
I hear you say that you (as an organisation) have a strong customer orientation. 430 more words
In my last post, “#NoEstimates – Questions, Answers, and Credibility”, I brought up the potential for damaging ones credibility by proposing changes without being able to explain why the change should be beneficial. 1,097 more words
NOTA AICEX: non sempre tutti conoscono la CX in ogni suo dettaglio. Vediamo insieme quali sono i principi di base.
We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). 245 more words