Tags » Customer-Centricity
While surveys are useful at collecting information on customers and how they feel about certain interactions, products or services there are other ways to gain meaningful insights. 1,065 more words
Remits seem to be flying in on an almost daily basis for influencer identification in the healthcare communications ecosystem. Whether those influencers are patients, professionals, academics or HCPs, the demand for influential social mavens is at an all-time high. 691 more words
While some may argue you cannot compare a telecommunications company with an online shopping mega star like Amazon, I beg to differ.
There is one core element both companies now share – their absolute commitment to being customer centric. 431 more words
I am unlikely to be the first person to write an article focusing on whether or not the Customer Experience really makes a difference. I am also unlikely to be the last. 1,337 more words