Tags » Customer Expectations

Can Mark Wahlberg Help AT&T?

The competition among TV service, Internet, and cellphone service providers is more intense than ever — especially with the discount cellphone service pricing from T-Mobile and Sprint. 82 more words

Social And Digital Media

In-Store Pickup Playing a Bigger Role

Bricks-and-clicks retailers are finding that many shoppers like the convenience of ordering online and picking up merchandise in the store rather than waiting for shipping. 124 more words
Customer Expectations

Retail Not Bubbling As Much Today

As we have noted several times before (for example, see 1, 2, 3), these are tough times for many retailers around the globe, not just from the United States. 164 more words
Customer Expectations

Another United PR Disaster: You Can't Make This Up!

After its recent public relations nightmare, when it forcibly removed a passenger from a seat due to overbooking (overloading) and dragged him from his seat, you would think that United Airlines would have learned its lesson. 353 more words

Social And Digital Media

More Bad PR for United: You Can’t Make This Stuff Up!!

After its recent public relations nightmare, when it forcibly removed a passenger from a seat due to overbooking (overloading)  and dragged him from his seat, you would think that United Airlines would have learned its lesson. 352 more words
Part 3: Targeting Customers And Gathering Information

These Survey Results Are Not Good for Retailers

Retailers employ store-based salespeople to enhance the customer experience, answer questions and be knowledgeable about the goods and services offered, and to facilitate the purchase process. 192 more words
Part 3: Targeting Customers And Gathering Information

The Bad News Keeps Rolling in for Retailers

It’s been a tough time for many bricks-and-mortar and bricks-and-clicks retailers. Unfortunately, this is nothing new, since the past few years have been challenging.
How about this for a new article title… 265 more words
Customer Expectations