Tags » Customer Expectations

Will Retailers Be Ready for Europe's General Trade Protection Rule?

Recently, the U.S. Congress voted to overturn a pending regulation that would require Internet service providers (ISPs) to obtain people’s permission before selling their data about them. 324 more words

Part 3: Targeting Customers And Gathering Information

Will Companies Be Ready for Europe's General Data Protection Rule?

In the United States, consumer privacy rules are not as strong as they are in other areas of the world. Recently, the U.S. Congress voted to overturn a pending regulation that would require Internet service providers (ISPs) to obtain people’s permission before selling their data about them. 356 more words

Customer Expectations

Engaging in Intelligent Engagement

Despite the many recent advances in enhanced retail customer service technology, many retailers are always looking for better ways to engage their customers and gain more customer loyalty. 178 more words

Part 3: Targeting Customers And Gathering Information

How to Utilize Intelligent Engagement

Despite the many recent advances in enhanced customer service technology, many companies are always looking for better ways to engage their customers and gain more customer loyalty. 178 more words

Customer Expectations

A Retail Checklist from Applause°

Applause° offers “a worldwide community of digital experience experts to help you improve every phase of software development.” It “connects your apps, Web sites, IoT products, and in-store experiences to… 139 more words

Part 3: Targeting Customers And Gathering Information

Surprise? Dads Big on Coupon Use

Coupons are still widely used in the United States, although their format (paper vs. electronic vs. online) has been evolving. Did you know that males (dad) are about as likely as females (moms) to use coupons? 198 more words

Part 3: Targeting Customers And Gathering Information

Better Understanding Returns of Online Purchases

Online retailers need to better deal with two key aspects of the customer purchase process: abandoning the shopping cart just before checking out and handling the returns of online purchases. 256 more words

Customer Expectations