Tags » Customer Experience

Weekend reading ep.11

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Quote of the week

‘You are everyone you’ve ever met’

Unknown

What I’m thinking about… 589 more words

Customer Experience

Rhonda Basler: From Adequate to Outstanding: 5 Ways to Inspire Customer Advocacy Through Customer Care

This week’s guest post is from Rhonda Basler, director of Customer Engagement at Hallmark Business Connections. I have been a longtime fan of her blog so I’m honored that she is sharing her customer experience insight here. 989 more words

Customer Service

Weekend reading ep.10

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Quote of the week

‘Now and then, it’s good to pause in our pursuit of happiness and just be happy’ 594 more words

Customer Experience

SugarCRM Launches i2i Customer Journey Workshop Series

Marketing success now depends on a customer-centric approach. But if you’re like most of the marketers I talk to, you’re still unsure how to create a strategy that truly resonates with buyers. 387 more words

CRM

ICMI Contact Center Expo and Conference Summary (Part 1)

The 2015 ICMI Contact Center Expo and Conference brought executives,  managers and supervisors together at the Walt Disney World Dolphin Resort in Orlando, FL from May 4-7. 3,057 more words

THE BRAND EXPERT: What are you missing?


Branding is big, the days of hiding behind a logo are simply obsolete. In this vast ocean of business the people expect for you to “know” your skill set. 343 more words

Marketing

Starting a Customer Experience Program

We all know that starting something up from scratch is tough. Inertia must be overcome and the initial starting path may not be clear. Here are some of my thoughts on starting up a Customer Experience program. 481 more words