Is there a difference between UX and CX? Yes. What is the difference between UX and CX? Allow me to answer this question by sharing my experience in dealing with a web hosting company. 774 more words
Tags » Customer Experience
A global study by CA Technologies reveals that mobile and desktop applications have become the new battleground for brand loyalty. Consumers, in today’s software-driven world, are more discerning about what they expect from applications. 430 more words
When I think about “making the complex simple,” I’m driven to help my clients improve the customer experience.
Companies invest large sums in process improvement initiatives (most of which have a significant information technology component) that have little bearing on customers. 302 more words