Tags » Customer Experience

Customer service tip: Check your light bulbs

Most customer service training courses teach the importance of “doing the little extra things” to create a happy customer. This article focuses on the other end of the scale – getting the basics right to avoid customers losing trust and confidence in your company. 541 more words

Customer Experience

John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

This week’s post is from Swiftpage CEO John Oechsle.  He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. 989 more words

Customer Service

Who is your brand ambassador?

By Sam Hlabati

The value of giving the customers, current and prospective, a memorable service is what drives the sustainability of an organisation through repeated business interactions with clients. 1,214 more words

Customer Service

The Disruption Series: Addoptify

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. 170 more words


SugarCRM a Leader in G2 Crowd Midmarket Grid for CRM

Analyst reports can be very valuable tools when making a software purchase decision. Analysts pour over tons of details, product roadmaps, and talk to several partners and customers of the products they review. 113 more words


Lessons from United Airlines: Purpose and Values Should Always Override Rules

There are many rich lessons to be learned from the recent violent eviction of a passenger by United Airlines.

There is one lesson that I would like to focus on in this post: … 771 more words

Customer Experience

Airlines, Leggings and the Customer Experience

You may have heard, United Airlines failed in a big way yesterday. Here’s what happened: the airline barred two teenage girls from boarding and required a child to change clothes after a gate agent decided the leggings they were wearing were inappropriate. 247 more words