So I have finally been moved to write again. No apologies at all as this is a negative post, but it’s the way my brain is hardwired so . 653 more words
Tags » Customer Experience
The US is lagging behind other countries in mobile banking. Larger banks ( defined as those with greater than $100 billion in assets) see a significantly higher mobile share than smaller banks, but the US is still highly fragmented among smaller regional banks and credit unions compared to other countries, according to the “State of Banking” report released this week by… 206 more words
John Stossel wrote his most recent blog from New York-Presbyterian Hospital where he is being treated for lung cancer. 140 more words
Most people, especially brand consumers, often ask whether or not re-branding a product or service is really necessary. The question is usually raised against the background of some re-branding exercises which seem not to result in any meaningful changes for the consumers. 1,254 more words
When brands focus on the experience rather than on the product, customers respond—with their dollars and their loyalty.
“We’re no longer in the business of selling products; we’re in the business of selling experiences,” Brad Rencher boldly asserted during the 2016 Adobe Summit… 1,174 more words