First and foremost I thank each and everyone who continues to listen the speaking that occurs on this blog. A special appreciation for those of you who make the time to add your voice to the conversation by commenting. 950 more words
Tags » Customer Experience
By 2020, customer experience will outweigh the importance of price and product. Are you investing enough in building relationship with a customer?
This is the first in a new blog series on the role of customer relationships and how Relationship Analytics can improve your key sales and business metrics. 582 more words
If you’re thinking about improving your organization’s customer experience next year (and why wouldn’t you be?!?), then I hope you are also thinking about some changes in your organization’s culture. 235 more words
Did you know that customers who feel adoring after an experience are more than 11 times as likely to buy more from a company than customers who feel… 687 more words