Tags » Customer Experience

Do you have a CX War Room? Zuckerberg unveils Facebook's 10-year plan

My medical care is excellent but the customer service stinks

John Stossel wrote his most recent blog from New York-Presbyterian Hospital where he is being treated for lung cancer.  140 more words

Customer Service

When should you re-brand?

Most people, especially brand consumers, often ask whether or not re-branding a product or service is really necessary. The question is usually raised against the background of some re-branding exercises which seem not to result in any meaningful changes for the consumers. 1,254 more words


Why Be an "Experience" Business? Because Customers Expect It

When brands focus on the experience rather than on the product, customers respond—with their dollars and their loyalty.

“We’re no longer in the business of selling products; we’re in the business of selling experiences,” Brad Rencher boldly asserted during the 2016 Adobe Summit… 1,174 more words

Marketing Strategy

The Need to Provide a Superior Customer Experience Drives Business Transformation, Study Shows

The goal of providing the best possible experience for customers forms the foundation of business transformation at successful companies, according to a recent Forrester survey. … 455 more words


Knowing the difference between Customer Service & Customer Experience.

Think about the last time you were running through an airport, headed to the gate to catch a plane. You stopped at the store to grab a magazine, snack and water. 146 more words

Customer Service

CX and the Art of Getting & Keeping Customers

The Story: How I Ended Up Moving On From My Favourite Cafe

I walked in to my favourite cafe and greeted the fellow behind the counter by his first name. 1,062 more words

Customer Experience