Tags » Customer Experience

Time to Hit Refresh on Customer and Employee Experience Design Efforts?

What Matters And Is Missing In Those Who Are Working On Improving The Customer/Employee Experience?

I’ve worked with folks working on improving/transforming the Customer Experience.  I’ve also worked with folks working on improving/transforming the Employee Experience. 981 more words

Customer Experience

What Does It Take To Delight This Customer?

Story: The Customer Experiences Sadness & Delight

Last week, Friday, it’s 10:00 and I am working from home.  Andy’s not arrived yet.  I’m wondering if he is OK or if he has forgotten. 1,369 more words

Customer Experience

The Marketing-Kindness Connection

“How we show up in the world and how we treat others matters”—in life and in marketing.

Leon Logothetis reminded attendees of this during his keynote at Energize Growth’s… 287 more words

Customer Experience

Meditation on Customer Relationships & Experiences

One might think by now that we would have figured out what makes for great customer relationships & experiences. Ask yourself have we figured this out?   1,178 more words

Customer Experience

One-to-One Marketing at Scale? Yes, please

Good morning! One bacon, egg, and cheese or two?

That’s how I’m welcomed whenever I walk into Andrew & Frank’s Deli in Astoria—even when it’s more like lunchtime than breakfast hour. 1,345 more words

Marketing Strategy

What Customer Experience Trend?

CX is a whirlwind of change.

  • Personalization is improving areas such as marketing communications, promotional offers, and recommended next-best actions.
  • AI and machine learning in marketing (e.g.
  • 576 more words
Customer Experience

INFOGRAPHIC: How to Measure the Success & Failure of my Projects

By: Ravindra Ambegaonkar, Marketing Manager at Celoxis

About Celoxis:

Celoxis is a comprehensive project management tool that helps companies streamline management of projects, timesheets, expenses and business processes, specific to their organization. 35 more words