Tags » Customer Experience

Gartner's Application Strategies & Solutions Summit Validates SugarCRM's Vision

I just returned from a jam-packed two days at the Gartner Application Strategies & Solutions Summit in Las Vegas. While there, I met with analysts, existing SugarCRM customers, and a lot of prospects and IT leaders looking for the next “big thing” in application software. 500 more words

CRM

Vision Quest | Your Employees Have Been Brainwashed

57,000% Sales Growth in Three Years


Ever snacked on a Quest Bar? I love Quest Bars. Now I love them even more after learning about entrepreneur Tom Bilyeu, and how this incredible visionary grew his company Quest Nutrition 57,000% in just three years and his team of employees from six to over 1,400. 16 more words

Customer Service

Here’s What 500 People Told Me about Customer Service

Over the last eight weeks I have done Legendary Service customer service training with more than 500 people who all want to improve both internal and external customer service in their organizations. 581 more words

Best Practices

Is Your Customer Service Legendary—or is it a Health Hazard?

This guest post is from Ian Beeson, managing director of Blanchard International, Australia.

Every interaction we have with a service provider leaves us with some sort of emotional response, from neutral and bland to deep anger and frustration at one extreme, joy and delight at the other. 579 more words

Behavior Change

Guide to Organizational Culture Change (Infographic)

We regularly help companies create cultures that are more customer-centric.  So it seemed like a fun idea to create an infographic on the topic. Enjoy! You may want to see a… 50 more words

Customer Experience

Digital Leaders use Customer Journey Maps to Guide Business Transformation

The scientific method is an elegant one – always experimenting in the pursuit of the truth and accepting that new facts overturn previous belief. Our experiences shape and builds our understanding, and and it’s critical to never assume we know everything. 396 more words

Customer Experience

Putting The Customer At The Centre of Your Business

Now and then a question comes along that provokes my thinking. Here’s a question that I came across recently expressed in different ways:

  • What does putting the customer at the centre of the business look like?
  • 628 more words
Customer Experience