Most customer service training courses teach the importance of “doing the little extra things” to create a happy customer. This article focuses on the other end of the scale – getting the basics right to avoid customers losing trust and confidence in your company. 541 more words
Tags » Customer Experience
This week’s post is from Swiftpage CEO John Oechsle. He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. 989 more words
Analyst reports can be very valuable tools when making a software purchase decision. Analysts pour over tons of details, product roadmaps, and talk to several partners and customers of the products they review. 113 more words
There are many rich lessons to be learned from the recent violent eviction of a passenger by United Airlines.
There is one lesson that I would like to focus on in this post: … 771 more words