Tags » Customer Experience

Could Paring Vendors Help Banks Get an Edge on Rivals?

Bankers know they likely should cull the vendor herd because regulators are increasingly focusing on how they manage those relationships, but doing so could also put them in a better position to compete. 195 more words

On Technology In Experience Design: The Good, The Bad, The Ugly

Brussels Airport: Human Beings and Technology Complement One Another to Deliver A Good Experience

It’s Monday morning, early, as we are about to land at Brussels airport I decide to take the train rather than the taxi.   1,667 more words

Customer Experience

Year of the Monkey - Ascom in China

The Monkey’s Traits: Sharp, Smart…

Chinese New Year is upon us, and it is the year of the Monkey. Ascom has gained its strong position in the Chinese market in 2015, and this was due to the tremendous efforts done by the regional team. 307 more words

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Customer experience lessons straight from the toilets of Singapore airport

I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes transit at the Singapore Changi airport and I was… 688 more words

Customer Service

Big Banks Winning With Digital Appointment Booking

In financial services, most consumers research products online, but prefer to purchase in person. This means Digital appointment booking is a powerful way to connect digital and physical channels for customers and one banks should be pursuing, according to a new… 184 more words

So how did customer service perform in 2015?

We’ve already covered the trends that have developed in customer service last year, and now is a good time to take stock and review the statistics on how customer service fared in 2015 – what went well, what went badly – and why. 709 more words

Customer Service