Tags » Customer Experience

Service Leaders – Stay Real

In a nutshell

Studies have shown that we will empathise more and offer more assistance to identifiable victims compared to larger groups of people. This is called the Identifiable Victim Effect. 750 more words

Customer Service

8 Tips for Enabling Contact Center Agents

The role of the contact center agent may seem straightforward at first: to field customer communication and resolve issues as quickly as possible. For the enabled agent, though, the job is more extensive than that. 351 more words

How Well Does The Behaviour Of Customers Conform To Customer Experience Dogma?

CX Dogma: In Today’s World The Customer Experience Is Critical

What do the CX gurus say?  Do they not proclaim the critical importance of Customer Experience?   993 more words

Customer Experience

WR19: The power of customer balance

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Quote of the week

There are three deep causes of this loss of serenity in modern life: … 885 more words

Customer Experience

Lessons From Billy's Boston Chowder House

My wife and I only recently learned of a restaurant in Los Gatos when a restaurant closed and our usual waitress told us she was going to work there. 391 more words

Dave Gardner's "Thank God It's Monday"

WR18: In search of certainty

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Quote of the week

‘Technology is the answer, but what is the question?’ 826 more words

Customer Experience

I Ordered a Double Double AND I Received an Experience!

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I was in a bad mood.

My infant son was sick, I wasn’t feeling well, and I was trying to juggle the regular day-to-day activities (work and personal). 547 more words

Leadership