Tags » Customer Experience
Certain businesses deal with products that perish or become useless if not used by a certain date/time. This is often seen as a problem – a problem of generating demand to drive sales, and a problem of inventory management. 648 more words
Can you deliver a good-to-great customer experience without paying attention to the employee experience? If you forget theory and look at the practice in large organisations you might just see that the answer is a resounding “Yes!” There is so much talk about the customer experience and in the process a lot of extra work is put on to the shoulders of the employees. 549 more words
Let me start with a question for you…
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What would you do you do when you or someone from your company makes a mistake that will cost your company money?