Tags » Customer Experience

Making the travel customer service journey seamless

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As an industry, the travel sector has been radically changed by the internet. 738 more words

Customer Service

Voice Quality on VoLTE

Voice over LTE has been part of the operator landscape for a few years, but now we are seeing deployments of the technology in Europe and beyond. 349 more words


Five reasons marketers must embrace contextual marketing

Contextual marketing is one of the most disruptive forces to explode into the marketing discipline since the mantra of all marketers – price, product, placement and promotion – came into being. 942 more words


How Creating Value and the Customer Experience Affect Business Outcomes

Often, people confuse the customer journey with the selling process. While the sales process is focused on how to get a buyer to purchase a product or service, the customer journey provides value and takes into account all of the questions and needs that must be answered and met along the way. 344 more words

Customer Journey

7 Best Practices I Learned at Starbucks

I enjoy my morning coffee ritual for so many reasons. The obvious benefit is that wonderful jolt of caffeine that helps to jump-start my day. 420 more words

Customer Experience

Customer Experience: A Mercedes Benz Example

This post is incredibly timely based on my discussions and posts surrounding customer experience.  The Big Data talks is about all of this.  Leveraging data throughout an organization to understand the customer journey, in order to enhance the customer experience.   964 more words

Best Practices

Why Customer Service Matters More to Small Business

Consumers have so many options when deciding where to spend their money, how can a small business get an competitive edge?

Have you considered investing in and improving your Customer Service? 66 more words

Business Series