Tags » Customer Experience

INFOGRAPHIC: How to Measure the Success & Failure of my Projects

By: Ravindra Ambegaonkar, Marketing Manager at Celoxis

About Celoxis:

Celoxis is a comprehensive project management tool that helps companies streamline management of projects, timesheets, expenses and business processes, specific to their organization. 35 more words


Customer Feedback in Project Management - Guest post by Saroova Kalland

In general, project management includes starting, planning, preparing, carrying out, managing, and getting done the targeted task within a stipulated time. It is a well-planned process of putting in order the means that changes are carried out proficiently in an organization. 806 more words


How to Get Your Front Line Focused on CX

Probably the biggest under-acknowledged challenge in launching a new CX initiative is engaging front line employees. Real time data collection is pointless if only an exclusive group of technocrats in HQ can see the results. 1,336 more words

Customer Experience

Customer service tip: Check your light bulbs

Most customer service training courses teach the importance of “doing the little extra things” to create a happy customer. This article focuses on the other end of the scale – getting the basics right to avoid customers losing trust and confidence in your company. 541 more words

Customer Experience

John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

This week’s post is from Swiftpage CEO John Oechsle.  He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. 989 more words

Customer Service

Who is your brand ambassador?

By Sam Hlabati

The value of giving the customers, current and prospective, a memorable service is what drives the sustainability of an organisation through repeated business interactions with clients. 1,214 more words

Customer Service

The Disruption Series: Addoptify

We are in the era of digital disruption and it’s not just about companies like Uber and Airbnb. Organizations in every industry, because of the ridiculously fast pace of technology innovation, are dealing with disruption. 170 more words