Tags » Customer Experience

Loyalty program is dead. Long live the customer program!

Customer programs have never been as important and valuable for companies as they are today.

If you have been proactive and transformed the old model loyalty program into a customer centric and driven customer program that lives and flourishes in digital channels – you are one of the winners in your competitive arena. 178 more words


Looking across the Atlantic to improve customer experience

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Benchmarking against competitors and leaders in other sectors is all part of… 602 more words

Customer Service

Weekend reading ep.8

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Hello!  Here’s my summary of the week in quotes, articles, and thoughts…

Quote of the week… 576 more words

Customer Experience

Does Customer Experience Leadership Require Straight Communication And Fair Business Practices?

Are UK Supermarkets Conning Customers?

According to the press, the consumer watchdog Which? has been investigating the UK’s dominant supermarket chains for the last seven years. 873 more words

Customer Experience

Putting SaaS Data Security concern to rest

The connectivity offered by the Information Age allows people and businesses to collaborate across the world, sharing their expertise and knowledge so that everyone can move forward at a faster pace. 967 more words


What Does It Take To Close The Customer Experience Gap?

Is Knowledge / Understanding The Key To Closing The Customer Experience Gap?

A few well known brands are renowned on the basis of how their customers experience these brands. 1,176 more words

Customer Experience

How IKEA Improved their Customer Experience - and I Stopped Hating Them!

Two places that I hate to be:

  1. Walmart – during the holiday season
  2. IKEA – on any given Saturday.

I know, I know – so many of you are dedicated to uber modern IKEA. 523 more words