Tags » Customer Experience

What's The Difference Between UX and CX At An Experiential Level?

Is there a difference between UX and CX? Yes. What is the difference between UX and CX? Allow me to answer this question by sharing my experience in dealing with a web hosting company. 774 more words

Customer Experience

3 ways of successfully making customer service everyone’s job

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In today’s ultra-competitive markets, successful businesses understand that customer service is everyone’s job. 566 more words

Customer Service

Weekend reading ep.4

Hello!  Here’s my summary of the week – the best articles I’ve read, and what I’ve been thinking about. Just click the menu lines on the top right and enter your email address to have this delivered directly into your inbox each week.  467 more words

Customer Experience

Brand Loyalty- has a Six Second Shelf Life

A global study by CA Technologies reveals that mobile and desktop applications have become the new battleground for brand loyalty. Consumers, in today’s software-driven world, are more discerning about what they expect from applications. 430 more words


Can companies meet rising customer expectations?

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Think like a customer and value their time if you want to win and retain their business. 605 more words

Customer Service

Customer Experience: A Tale Of Two Service Providers - One Public, One Private

The Technology Exists to Transform the Customer Experience

In his latest post Don Peppers shares his experience of attending the Mobile World Congress in Barcelona. Given my recent experiences as a customer, the following words particularly resonate with me (bolding mine): 1,711 more words

Customer Experience

How The Customer Experience Is Improved


When I think about “making the complex simple,” I’m driven to help my clients improve the customer experience.

Companies invest large sums in process improvement initiatives (most of which have a significant information technology component) that have little bearing on customers. 302 more words

Dave Gardner's "Thank God It's Monday"