Tags » Customer Experience

Generating Customer Loyalty Through The Experience Not The Program

First and foremost I thank each and everyone who continues to listen the speaking that occurs on this blog.  A special appreciation for those of you who make the time to add your voice to the conversation by commenting. 950 more words

Customer Experience

A Hidden Service Blocker: Unconscious Bias

This article is about something that affects the quality of service delivery many companies.

It’s rarely spoken about.

But it can have really negative consequences. 782 more words

Customer Service

Let's Talk about Lead to Revenue

Visionary marketers are quickly progressing beyond simple process automation for demand generation and nurturing programs. The reason is that the buying process is no longer simple. 774 more words

Customer Experience

Building Solid Relationships with Customers (Part 1)


By 2020, customer experience will outweigh the importance of price and product. Are you investing enough in building relationship with a customer?

This is the first in a new blog series on the role of customer relationships and how Relationship Analytics can improve your key sales and business metrics. 582 more words


I'm sorry, Dave. I'm afraid I can't do that.

Online business is gearing up for an exciting leap forward over the next five years as artificial intelligence really starts to take a run at some big hurdles in the online selling arena. 646 more words


Put Culture Change On Your 2017 CX Agenda. Here's How.

If you’re thinking about improving your organization’s customer experience next year (and why wouldn’t you be?!?), then I hope you are also thinking about some changes in your organization’s culture. 235 more words

Customer Experience

Want Loyal Customers? Start Talking About Their Emotions!

Did you know that customers who feel adoring after an experience are more than 11 times as likely to buy more from a company than customers who feel… 687 more words

Customer Experience