Tags » Customer Experience

INFOGRAPHIC: 5 Things To Prepare Before You Start Any Project

By: Ravindra Wankar, Co-Founder at Celoxis

About Celoxis:

Celoxis is an enterprise class project management and PPM tool that helps companies streamline management of projects, timesheets, expenses and business processes, specific to their organization. 30 more words

Celoxis

Want to Make a Success of Your CRM/CX/Digital Initiative? Listen to Montaigne

I’ve read many times that something like 70% of CRM initiatives fail to deliver the goods?  What about CX. marketing automation, and digital transformation initiatives? I don’t remember reading any statistics on the success / failure of these. 943 more words

Customer Experience

AI is an Arms Race, Or, Why Einstein Will Fail

Remember when SaaS CRM companies needed to build their own multi-tenant architectures to bring their CRM to market? And how they needed to maintain expensive and unwieldy architectures that took focus away from actual product development? 441 more words

CRM

On Cultivating Meaningful Connections With Customers or Why Technology Is The Path To The Dark Side

What does it take to build a connection between you and your customer?  Forget the talk, look at what businesses are actually doing.  What are they doing?   543 more words

Customer Experience

Tasks every marketer should get accomplished this year

The myriad of different trend reports and summaries published around the new year are only a faint memory when the second month of 2017 has just started. 212 more words

Marketing

Introducing Relationship Analytics for Sugar

Today, SugarCRM is pleased to announce it has signed a deal with TrustSphere to bring its relationship analytics technology into the Sugar Platform. With relationship analytics, every customer-facing professional can easily tap into their colleague’s knowledge and interactions with their prospects and customers before reaching out to them. 335 more words

CRM

Generating Customer Loyalty Through The Experience Not The Program

First and foremost I thank each and everyone who continues to listen the speaking that occurs on this blog.  A special appreciation for those of you who make the time to add your voice to the conversation by commenting. 950 more words

Customer Experience