Tags » Customer Experience

Justice for The Angry Customer

I am currently reading a beautiful book by Steven Pinker, The Better Angels of our Future, which deconstructs the violence in the entire of history of mankind. 270 more words

Problem Solving

8 Things That Create Public Restroom Anxiety

8 Things That Create Public Restroom Anxiety
By Kym Gordon Moore

Did you know that toilet or restroom phobias are more common than we think? Clinicians classify these phobias as anxiety disorders and a form of social phobias. 377 more words


Genuine and Authentic

I just made a fast run to the grocery store to pick up a few items for tonight’s dinner and I have my next post! I picked out what I needed, was thrilled to find an unoccupied cashier, who I greeted as I set my basket on the conveyer belt. 1,152 more words


Why is focusing on Customer Experience more important NOW than ever.

Customer experience is the act of strategically planning and designing all levels of engagement and interactions with the goal achieving customer loyalty and advocacy through complete customer satisfaction. 492 more words

Customer Intelligence Management

Tech, Travel and Tourism (revisited)

Just over two years ago, I posted a blog on how the tourism and travel industries needed to embrace the opportunities brought about by digital disruption… 456 more words

#Content In Context

Customer Service and the Customer Experience

Last week I went to get my hair cut. I made an appointment. I arrived for my appointment 5 minutes early. There was nobody to check me in, so I dutifully sat in the waiting chairs, and sat, and sat as my appointment time came and went. 463 more words

Personal Training Business

Root Canals, Bad Coffee, and Customer Experience

You don’t need to hire a high priced management consultant to tell you:

  • Great Customer Experience: GOOD for business.
  • Poor Customer Experience: BAD for business.
  • 176 more words
B2B Marketing And Sales