I was just looking back at some of my old posts, and I thought it could be a good idea to write a short, simple post about this to make a point – airlines don’t know how to handle strollers. 481 more words
Tags » Customer Experience
Have you ever been to a marketing conference where a senior sales person speaks, and at the end of their talk you see on the slido (or insert name of Q&A tech here) the question: … 333 more words
If you work in customer advocacy you’ll be pained by this question!
I assumed when I was hired for my first customer advocacy role that my boss would know what they wanted from their advocacy, but, the hardest part has been finding those internal advocacy advocates, in lots of organisations we’re a “nice to have” and not seen as business critical. 179 more words