Being asked for feedback whenever you’ve contacted a company via email or an online enquiry, a web chat, a helpline or a general phone call now seems to be every organisation’s current obsession. 1,008 more words
Tags » Customer Feedback
I have had a torrent of excellent feedback over the past few days, with Genevieve, Surenda, Waseem and even Will Hobhouse getting a mention! Please see below for details (apologies – it’s not a very eye pleasing post, but please do read through) 453 more words
Edited excerpt from The Ultimate List of Customer Development Questions by Mike Fishbein:
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1. What do you think could be done to help you with ?
Edited excerpt from A Practitioner’s Guide to Net Promoter Score (NPS) by Sachin Rekhi:
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The most actionable part of the NPS survey is the categorization of the open-ended verbatim comments from promoters & detractors.