Shopping online can be an affirming experience for many people, especially when shopping at a web store that has intuitive user design, easily searchable products and services, aesthetically pleasing content, accessible and varied customer service tools and options, and much more. 825 more words
Tags » Customer Feedback
Every month in 2015 A lucky person that purchased a vehicle that month will be selected to win a Free Caribbean cruise including air flights.. The odds are fantastic.. 10 more words
Currently we are working with a lot of interesting projects that we plan to put into production in the next two weeks, our main focus is around our exisiting Support Center where we want to improve the overall user experience while searching and finding information. 253 more words
It’s commonplace these days to acknowledge that the customer – not the business – is in control, especially in digital media. So why don’t companies ask for direct customer feedback more often? 137 more words
I found this study of Leveraging Customer Feedback to Increase Loyalty very insightful. Please note particularly:
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In a large field experiment with highly satisfied customers of a Fortune 500 firm in the hospitality industry, the researchers track both customer attitudes and behavior over a 12-month period.