Tags » Customer Feedback

Episode 13: Listening to Customers (with Hank from iContact)

This is a special episode of TriangleCast where Jason Guigno and Corey Jeffreys interview iContacts Strategic Insights Manager, Hank Hoffmeier. iContact is in the middle of numerous changes based on their customers’ feedback. 159 more words


5 Necessities of an Effective Closed-Loop Customer Feedback Program

If you’ve been keeping up with this series, you’re familiar with the idea of gathering continuous customer feedback. But it’s important to note the changing environment for how that feedback is handled. 796 more words


Thank you from Plantabox!

We’re delighted to receive the Feefo Trusted Gold Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.   52 more words

Customer Feedback

Eyes Wide Shut

“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.” (Dalai Lama, Ages Ago)

The words above are one of the most insightful quotes I’ve had the pleasure of reading.

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Housing And Politics

3 reasons why you should provide feedback for services and products 

Be honest, how many times have you really sent an email or completed that survey located at the bottom of your Target receipt ? Probably not many and it takes less than five minutes to complete! 167 more words


Does it work? Ask a customer... or several

People are always asking if Magnetic bracelets (and copper bracelets for that matter) can really cure or at least treat arthritis and the pain that goes with it? 370 more words

The customer is always right

Okay it is something of a cliche, but business is all about serving the customer – at any rate good business is. So when Magnetic Products Store preens itself and basks in the glory of positive customer feedback from an… 242 more words