Tags » Customer Feedback

Serving up another survey

Being asked for feedback whenever you’ve contacted a company via email or an online enquiry, a web chat, a helpline or a general phone call now seems to be every organisation’s current obsession. 1,008 more words

New Business

Thank You Notes

It is time for our yearly Balik Kampung (go back home) and we wish to sign off with some feedback that reminds us how rewarding our work can be. 298 more words

Custom Made Jewellery

Report from the Field: Creating Models Worthy of Emulation

Many thanks to Benjamin Smith, Ph.D., linguist, intercultural consultant and trainer, and owner of Broad Imagination LLC, for this guest post.

“Recently, I was invited to lead a cultural sensitivity training for a company facing some key human resource challenges. 1,221 more words

Cultural Detective

Colleague Recognition: TCR

I have had a torrent of excellent feedback over the past few days, with Genevieve, Surenda, Waseem and even Will Hobhouse getting a mention! Please see below for details (apologies – it’s not a very eye pleasing post, but please do read through) 453 more words

Colleague Recognition

How to use net promotor score surveys to improve your product

Edited excerpt from A Practitioner’s Guide to Net Promoter Score (NPS) by Sachin Rekhi:

The most actionable part of the NPS survey is the categorization of the open-ended verbatim comments from promoters & detractors.

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Customer Development And Feedback

On Henry Ford, Toyota and Faster Horses

A consensus seems to have emerged that customer feedback, gathered through market research, is a key to successful innovation. And yet, dissenting votes can still be heard. 470 more words