Tags » Customer Feedback

5 Things To Keep In Mind While Training Your Support Representatives - Kapdesk

Whether you run a large-scale business or a startup firm, and no matter how established or how popular your products are, if you don’t have a strong… 465 more words

Customer Support

Customer Feedback – Kapdesk

If you already have a successful business, then you’ve done pretty well for yourself.

But what is a successful business?

A business like this implies that your products and services are resonating well with your clients, and that they are happy with your  521 more words

Customer Support System

Yay or Nay to Customer Feedback Given Via Social Media Accounts

It’s a Friday night and you decide to go to the movies, you wait inline for 5 minutes, and buy a movie ticket, in a well position seat from a helpful and kind employee at the box office. 751 more words


Data Intelligence vs Customer Feedback

We’ve all heard the phrase “the customer is always right”, but in our modern era of marketing, we are often too quick to rely on data points and forget to solicit customer preferences and feedback. 467 more words

Digital Marketing

Quizzes, Polls & Other Interactive Ways to Attract & Engage New Customers

In our fast-changing world of content marketing, social media marketing and SEO, specialists understood that reading words or watching videos wasn’t enough anymore for clients to engage with your business and generate leads and revenue. 113 more words


Discovery and Sales

As entrepreneurs, we are taught to spend time validating the market for our product or service before investing a lot of time in development. Most of the time, it involves the founders talking directly to customers or potential customers, understanding their pains, problems, and how their potential solution could help solve these problems (to learn more about this, check out Lean Startup by Eric Reis). 289 more words

Customer Feedback

Handling Feedback

“Know what your customers want most and what your company does best. Focus on where those two meet.” – Kevin Stirtz

In business, customers’ feedback is very important. 369 more words

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