Tags » Customer Feedback

In a tech-saturated world, customer feedback is everything

I’ve found that the most valuable design tool in the 21st century is rather old-fashioned: customer feedback.

Technology has produced huge breakthroughs in design. A product can be ideated, prototyped and finalized with little more than a keyboard and code. 865 more words


A repair that lead to a second proposal

We recently repaired a ring that had a broken claw and the customers were so pleased that they wrote a blog post about their experience. Thank you for the nice comments, A&W. 503 more words

Engagement Ring

[Case Study] How C Space used Luminoso to find key themes in caregiver feedback

New case study: How C Space used Luminoso to find key insights in caregiver data

C Space, a customer agency and Luminoso partner, manages online communities which their Fortune 500 clients tap into to learn more about their customers and drive growth. 193 more words

Natural Language Understanding

We Often Get the Nicest Letters!

“Dear Hazens,

I must say your emails are such a great joy. All the photos are beautiful. I love seeing the photos of the little ones with their little buckets. 236 more words

U-Pick Farm Grown Blueberries

5 steps to make the most of customer feedback using AI and natural language understanding

Steve Jobs once said, “It is not the customer’s job to know what they want.” It’s up to you to discover and deliver what they want, when, how and where they want it. 628 more words

Customer Satisfaction

eBay Customer Feedback Scam

We all know that customer delight is the key to the success of any business. Historically, repeat custom and ‘word of mouth’ referrals were the very best way of building a strong customer base; adding to this targeted advertising and marketing, then businesses grew organically. 564 more words

Product News