Tags » Customer Orientation

Design Thinking: The Key to a Superior Service Experience

I had the opportunity to visit the office of the Registration and Stamp Duty Department of Government of Maharashtra recently. If it had not been for the signboard outside the office, I would have thought that I was in a waiting room at a local railway station. 1,251 more words

Customer Orientation

I Am Not A Label

A Revolutionist

A few days ago, I came across an incredibly emotional and eye-opening video. It had 17,518,024 views on Facebook and many of my friends had shared it. 281 more words


Five Things (Not) To Do When Talking To Customers

Economics tells us that buying decisions are a function of price, the intersection of demand and supply, and a willingness to pay. ‘Willingness to pay’ – such a clever term that can encompass so many biases. 954 more words

Customer Orientation

Six reasons why #Uber could fail in India

The rise of the new economy has given rise not just to new industries but also to new business models. E-commerce led the wave of what has today become the positioning of choice for many an entrepreneur – the ‘integrator’. 319 more words

Customer Orientation

5 Tips to Customer-Oriented F2F Sales

Working in F2F sales of consulting services for a few years now (and studying hard what the best are doing right) has lead me to believe in some general guidelines on how to do it better. 475 more words

BrandWorxx Blog

Lack of customer-orientation in web design / marketing

One more encounter in regards to that. Businesses not really trying to appeal.

Wanted to check out Final Fantasy 14. Went to their website. Before anything else, before knowing about the game, I was ‘greeted’ with an unwanted popup, wanting me to buy the game or download the trial version. 106 more words

Society & Culture

A True Partner

Most organizations pride themselves on how they help their customers. A select few go far beyond the rest. Umpqua Bank is a leader in those organizations that go far beyond the norm. 376 more words