Tags » Customer Relationship


Relationship management is a strategy in which a continuous level of engagement is maintained between an organization and its audience. Relationship management can be between a business and its customers (customer relationship management) or between a business and other businesses (business relationship management). 341 more words

Business Relationship

Managing Resistance – Align, Clarify, Assure

We’ve all experienced it. That point in the conversation with a client – maybe just after you’ve presented your solution – when the room goes a little quiet and you feel some push-back coming on. 1,134 more words


Do you even Blog?

A blog, short of web log, is an interactive web-based journal that encourages participation from viewers. It looks like and does everything a website does and more! 810 more words


Forget Smarter Not Harder, It’s Work Differently, Work Together

In the Lumina work I do with teams, leaders and individuals, we look at 24 personality qualities. These are qualities that are a part of everyone’s personality. 1,585 more words


Gaining Commitment—Presenting Your Client-Specific Solution

For the past several months I’ve been writing about best practices in the sales process.  I’ve talked about how to effectively prepare for and open the client meeting; how to increase potential and probability by thoroughly qualifying clients; diagnosing (before you prescribe!); providing predictive insight as you recommend an approach; and closing the meeting with mutual and specific steps. 985 more words


Misha Sulpovar - Customer Relation Mangement

C-R-M stands for Customer Relationship Management. At its simplest definition, a CRM method allows businesses to manage business relationships and the data and information related with them.With CRM, you can store customer and possibility contact information, reports, leads, and sales opportunities in one central location, ideally in the cloud so the information is accessible by many, in real time. 460 more words


3 Ways to Create a Better Customer Experience

Working with clients on their critical communication needs means we get insight into how different types of companies transmit information and which methods prove most effective for them. 288 more words

Customer Communication