Tags » Customer Relationship

Misha Sulpovar - Customer Relation Mangement

C-R-M stands for Customer Relationship Management. At its simplest definition, a CRM method allows businesses to manage business relationships and the data and information related with them.With CRM, you can store customer and possibility contact information, reports, leads, and sales opportunities in one central location, ideally in the cloud so the information is accessible by many, in real time. 460 more words


3 Ways to Create a Better Customer Experience

Working with clients on their critical communication needs means we get insight into how different types of companies transmit information and which methods prove most effective for them. 288 more words

Customer Communication

A Change in Language Precedes a Change in Behavior

In the work I do with sales teams and sales professionals, I’ve noticed that people often begin a description of their sales role as, “I’m accountable for…” instead of, “I’m… 1,192 more words


It's Us Now*

Rage surged through telephone calls, fueled investigation, and focused into a terse blog post. It was glorious, horrible, energizing fury. The final break was coming on Monday. 352 more words


5 Ways Your Company Can Keep Its Competitive Edge

Morgan Housel is a partner at the Collaborative Fund, a venture capital firm that invests in for-profit companies with a social mission.

Finding an edge is hard. 1,166 more words


On the Importance of Customer Feedback

Here at OSG, we’ve just completed our annual customer survey. Though we love hearing the praise (shout out to Account Management for scoring more than nine out of 10), the constructive feedback is what keeps the trains moving. 200 more words

Customer Care

Your Customer's Hidden Asset

by Hassan del Campo, Social Mediums

As business owners, we often think of customer service as a conditional, momentary instance centered around the exchange of goods and services between our business and another person. 554 more words

Daily Dose