Tags » Customer Relationship

7 Reasons You Should Focus on Customer Loyalty

Loyal customers are a result of consistent positive emotional connection provided by your business. This leads to customer retention which, obviously increase your company’s profits. 727 more words

Online Business

HBR: Using Surveys to Understand the Customer Journey

Are you using surveys to understand who your customers are? They can help you determine what your customer needs. Below is a blog from the… 757 more words


7 Unique Ways To Build Customer Loyalty – Kapdesk

Loyalty is defined as ‘giving or showing constant support or allegiance to a person or an institute’. This is a stage that all businesses should strive to reach with their existing customer base. 678 more words

Customer Service

The Power You Should Give Your Customer Support Agents – Kapdesk

A good leader is one who values his employees and treats them with respect. Various studies show that employees who are mistreated, kept in dark about business activities, or under valued tend to not perform at their best, affecting the business as a whole. 491 more words

Customer Service

Be Where Your Customers Are – Kapdesk

It’s true that most of the world that has access to technology is there on one or more social media platforms. It has changed the way we see and perceive our daily social lives. 508 more words

Customer Support Software

4 Stubborn Business Myths

Entrepreneurs know that owning a small business takes dedication, passion, and hours of concentrated work. You may run into obstacles that test your business and your perseverance, obstacles that are norms in the world of business which each entrepreneur must learn to navigate. 544 more words

Customer concern as a basis for product replacements

author: Martine Aaftink

Product replacement is a complex process that creates a set of managerial challenges. Research on product replacement generally neglects individual characteristics that might influence decisions on product replacement strategies. 250 more words