Tags » Customer Relationship

A Change in Language Precedes a Change in Behavior

In the work I do with sales teams and sales professionals, I’ve noticed that people often begin a description of their sales role as, “I’m accountable for…” instead of, “I’m… 1,192 more words


It's Us Now*

Rage surged through telephone calls, fueled investigation, and focused into a terse blog post. It was glorious, horrible, energizing fury. The final break was coming on Monday. 352 more words


5 Ways Your Company Can Keep Its Competitive Edge

Morgan Housel is a partner at the Collaborative Fund, a venture capital firm that invests in for-profit companies with a social mission.

Finding an edge is hard. 1,166 more words


On the Importance of Customer Feedback

Here at OSG, we’ve just completed our annual customer survey. Though we love hearing the praise (shout out to Account Management for scoring more than nine out of 10), the constructive feedback is what keeps the trains moving. 200 more words

Customer Care

Your Customer's Hidden Asset

by Hassan del Campo, Social Mediums

As business owners, we often think of customer service as a conditional, momentary instance centered around the exchange of goods and services between our business and another person. 554 more words

Daily Dose

Linking and Leveraging Science and Art to the Craft of Selling

The other day someone asked me whether I thought selling is more science or art. My response was that it’s both. The science part is the process, which involves your IQ. 1,161 more words