Customer engagement is not simply a series of interactions, or getting people to visit a website, “Like” something on FaceBook, or download a mobile app. Genuine engagement centers on compatibility, and identifying how and where individuals and organizations can exist harmoniously together. 128 more words
Tags » Customer Research
Think you have to post on every social media network to get noticed, right?
I’ll reveal why your current social media marketing strategy isn’t as effective as you think it is 571 more words
One of the parts of my work that I get the most satisfaction from, and the part that most consistently surprises me, is in listening to our customers. 843 more words