Tags » Customer Satisfaction

Beware of the vanity trap of customer experience, Part 1

I’ve always felt the Greek tragedy of Narcissus would make an excellent addition to the national curriculum. I think the story of the hunter known for his beauty who was trapped into worshipping his own reflection in the river until he died, would be a helpful reminder to those making choices based on looks rather than learning.  798 more words


Determining the value of your bath remodel

When weighing the decision to remodel your bathroom or kitchen, it helps to know what your return on investment might be. Bathrooms and kitchens are still high on the list according to the annual Cost Vs. 313 more words

Local Tile Expertise

Customer experience lessons straight from the toilets of Singapore airport

I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes transit at the Singapore Changi airport and I was… 688 more words

Customer Service

"I could not be more pleased with the results."

My experience with InventionHome has been a very easy and smooth transaction. Everyone has stepped up to the plate when my product was in their department and quickly got the job done.

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Inventor Feedback

Are You Banking On Millennials?

Did you know that 33% of Millennials Don’t Think They’ll Need A Bank?

Yes, in a recent study, a third of Millennials said they don’t expect to need a bank in 5 yearsi. 630 more words


Don’t Confuse Customer Services with Customer Service

This was originally published as a guest post on Shep Hyken’s  customer service blog.  

There are only two ways to make a profit in business. 707 more words

Customer Service

Understanding customers

If people ask what I do, my one-sentence answer tends to be “I help organisations understand their customers”.

What does that actually mean?

The tools we use are well-established quantitative and qualitative research techniques; all of which fundamentally boil down to one thing: talking to people. 496 more words