Tags » Customer Satisfaction

bisco industries Wins Customer Satisfaction Award

Pulse of the City News has named bisco industries a 2014 award winner for excellence in customer service. The award recognizes companies in the building and construction supply chain who have a track record of exceptional customer service and quality. 38 more words

Bisco News

Advantages of Retail POS over Traditional Cash Registers

Retail POS is an extremely effective and resourceful method to carry out business transactions in a retail. A retail POS gives you an instant feedback on the sales, and gives you an accurate estimate on the stock and shrinkage reduction. 185 more words

But Mr. Customer, we are not required to listen…our policy dictates

All of us have had personal experiences where we could write a case study on the ineffectiveness, rudeness and outright disrespect received from customer service centers. 1,848 more words

Business Concepts

5 Questions You Shouldn't Ask Your Customers

Consider this advice from author Paul R. Timm.  He recommends a different twist on asking your customers questions:

  • stop asking your customers the “typical” questions and instead ask them open-ended questions.
  • 98 more words
Customer Service

Is Your E-Commerce Business Built for Success?

Shopping online can be an affirming experience for many people, especially when shopping at a web store that has intuitive user design, easily searchable products and services, aesthetically pleasing content, accessible and varied customer service tools and options, and much more. 825 more words

E-Commerce 101

The Meta_Person: How we forgot to learn a individual's name

Working; yet again last night.

Stayed until three, because management cannot compose a rota that matches a bar plan.

I shouldn’t moan, however it is aggravating because it completely undermines my plan to get some sleep before an 8 O’clock for the second job. 453 more words


How J.D. Power drove change in auto research

James David Power III, 84, built a business selling auto companies something they didn’t initially want: their customers’ opinions. Detroit carmakers in the 1970s weren’t interested in independent reports about their shortcomings. 1,123 more words