Tags » Customer Satisfaction

6 Steps to Customer Happiness for B2B Publishers

While many publishers now seem to  focus on bringing solutions to customers based on rapid-evolving technologies, there’s a theme that should always be on the radar of every publisher: the relationship with his customers. 124 more words


Keep the Customer Satisfied

If you follow me on Facebook, you know I’ve been playing a lots of golf. I don’t think I’ve gotten any better, but I haven’t gotten any worse. 2,160 more words


Customer Interaction Application: A New Service Approach for Business Success

Each business knows the significance of achieving straightforwardly to the customers. Customer interaction has turned into an essential piece of our everyday business life. The appearance of different kinds of applications for customers has made life exceptionally basic for both entrepreneurs and customers. 378 more words


Changing Customer Experience Expectations

To succeed, changing customer experience expectations must be monitored. And fulfilled. A great customer experience facilitates repeat business. For example, look at these posts. Consistency Makes Good Customer Experiences Better… 268 more words

Part 3: Targeting Customers And Gathering Information

Starbucks customers are much appier now....

Yesterday’s blog focused on the idea that you do not start with the technology, you start with what it can do for your order winners…. So it is almost unbelievable that Starbucks introduced an app that enabled off-site ordering without considering the in-store processes that would be needed to support this.   303 more words

Sector: Hospitality & Tourism

Ankur Gupta of Nandansons: A Reputation for Customer Satisfaction

Ankur Gupta, Nandansons CEO for many years, seeks to earn the long-term trust of every customer. As the leader of a top prestige fragrance distribution firm, Gupta pulls no stops in his effort to provide every customer the service and experience they deserve. 42 more words

Ankur Nandansons

What’s Really Wrong With United Airlines?

Over the last 15 months or so United Airlines has received a lot of well deserved negative publicity. Here is a partial list:

  • In January of 2017 they were blamed for killing a passenger’s Golden Retriever dog because it didn’t fit on a flight the passenger was told it would fit on, and then had to stay in containment for 20 hours.
  • 559 more words
Customer Satisfaction