Tags » Customer Satisfaction

Achieving the elusive customer experience excellence

October 6th marked 2015’s Customer Experience (CX) Day – organized by the CXPA (Customer Experience Professionals Association), a non-profit that seeks to advance and cultivate the Customer Experience profession.  1,011 more words

Customer Experience

Creating A Great Customer Experience

In most companies (e-commerce only partially excluded), your people make a huge difference in the customer’s experience. They can move it from good to great or from bad to worse, at least. 181 more words

Customer Service

Netflix-Hulu-Amazon-Prime: the big triad at war for Customer Loyalty

I have been thinking a lot lately about customer loyalty in the streaming triad world. Hulu, Netflix and Amazon Prime are streaming services which are quite different in their actual content offer. 950 more words


There's a sale made in every encounter

There is a sale made in every encounter

You ever hear the story about 2 shoe salesman going to an island to sell shoes? The first salesman unpacks his gear and starts going house to house. 399 more words


Price Transparency and Healthcare

Whether you’re in the healthcare industry or not, it’s always helpful to be upfront with your pricing. Price transparency gives consumers a clear understanding of their financial obligations before moving forward, which is especially important in the medical field. 518 more words


The "TONE" is the Message...Enhancing the Quality of Customer Service

Most companies put all their education (Notice I sad Education…When we worked for MBNA before the BOA merger they always said you TRAIN animals and EDUCATED people…that always stuck with me) 1,142 more words

Customer Service

Why Social Media is Great for Your Online Presence?

In today’s world, if someone says that he or she is not on the social media, it sounds pretty absurd. With the increasing reach of internet, social media is the most growing part of it. 347 more words

Social Media