Tags » Customer Satisfaction

How Valuable Are the Net Promoter Score and Other Customer Feedback Metrics?

By Evert de Haan and Peter Verhoef

A large and growing amount of firms rely on Customer Feedback Metrics (CFMs) to monitor the customer base and the performance of the marketing department. 1,422 more words

Service Branding And Selling

Lightning Fast Success with Usability Testing

So, let’s just say (safe harbor) that you’re preparing to release a completely new Salesforce User Interface to your users. Let’s name it Lightning. What can you do to make sure that new UI is loved and embraced by all of your users? 346 more words


Honesty is the Best Policy

By Guest Blogger EJ Widun

For those of you who follow Lead in the Moment, you know that we not only love servant leadership but incredible customer experiences. 292 more words

Customer Service

How to Get Ultimate Customer Satisfaction in Hospitality Industry

Achieve ultimate customer satisfaction in hospitality industry by increasing perceived value, perfecting service quality and exceeding customer expectations! 734 more words

Hospitality Manpower

"Thank you InventionHome for pointing me in the right direction."

I am still in the final phases of my product and patent, but InventionHome has made this process easy and effective for me. The InventionHome team is poised to reach successful results for everyone, and I received constant contact whenever I had a question or concern.

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Inventor Feedback

"Thank you InventionHome for helping me see my idea come to life."

I had a very good experience working with InventionHome. The staff that worked with me was very professional and quite knowledgeable. This has been one of the most fulfilling experiences of my life.

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Inventor Feedback

Car buyers haven't been this unhappy in a decade

Even though car sales are up, reaching towards totals not seen since before the credit crisis, all of those new car owners aren’t exactly happy with their purchases. 99 more words