Tags » Customer Satisfaction

Customer satisfaction: How it can make or break a business in the online world

There has always been an emphasis on the customer being right. Many companies implement this policy because it makes their employees show understanding and listen to the customer when something has gone wrong. 582 more words

Social Media

Using a CRM to Manage Your Customers Properly

They say in business, getting customers is the hardest thing you will ever do. But once you have them, you need to maximise and get the most out of them. 110 more words


Dont’s of an Organizational Content Strategy

61% of consumers say they feel better about and are more likely to buy from a company that delivers custom content- Custom Content Council

To boost up business with content strategy, companies have been doing all sort of gymnastics so as to gain more viewership and transform this viewer into leads. 632 more words

"Perception beats reality in pricing"

I love the headline from this Bain & Company article.  Largely because for years I have banged on about managing perception, as well as managing reality, in any service operation you might run.   130 more words

Sector: Hospitality & Tourism

From drivers to design thinking

Driver analysis is great, isn’t it? It reduces the long list of items on your questionnaire to a few key drivers of satisfaction or NPS. A nice simple conclusion—”these are the things we need to invest in if we want to improve”. 162 more words


3 Lessons in Customer Service from a Captain Who Cared

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

If you’re looking for great examples of customer service, don’t travel by air. 

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Business Excellence

What people are saying about Kirk's Auto

This week a new client, Patrick Calcagno, posted to our Facebook page and today we wanted to share Patrick’s review of Kirk’s Auto Center.

It is always nice to hear from our clients and to know that we were able to help them and provide them with top quality service. 31 more words

Auto Repair