Tags » Customer Service
A few weeks ago, I smashed the screen of my iPhone 7.
To say I was annoyed was an understatement, especially when I was told that all of Shanghai’s Genius Bars were fully booked for 6 weeks so the only thing I could do – if I wanted things to be sorted quickly – was to turn up at an Apple store and queue up for hours on end. 177 more words
The year is 2017. Conversation is dying. Emojis are winning. Is there anything that can be done to save the lost art of conversation?
When I first came to the USA in 1993, my parents brought me to Orlando, Florida. 1,214 more words
If you’ve ever worked in customer service you know. Sometimes customers can make your day, and sometimes they can break it. Just like sometimes a rude waiter or cashier can completely ruin your experience at a store or restaurant. 159 more words
In the business of training and observing customer service professionals, it is not uncommon to find myself shaking my head a lot. Sometimes feeling like a kid again, riding an old rickety roller coaster that violently shakes my head side to side. 1,310 more words
Yesterday was one of those crazy days with people that make customer service one of the hardest jobs out there. I was working in my office, but I could hear the chaos going on at the front desk, remembering when I was in that position and thankful it wasn’t me anymore. 808 more words