Tags » Customer Service

# 123 Opportunities in Change

Why does change create great business opportunities?

As they say, “The only constant in our lives is change.”  So rather than resisting change and longing for what was, embrace it and create what will be.  149 more words

Professional Productivity

How Call Centers help Reduce Operating Costs of Business

While looking to grow or expand your business, hiring a dedicated call center to contract out your customer support service can give your business the very edge it needs to move ahead of the competition. 654 more words

Call Center Services

The Intersection of Human Error, Annoying Tech and Great Customer Service

This is not my story. But when I heard it, I absolutely had to share it. I still can’t quite believe that it happened, but I was there to witness it. 716 more words


Patience with the Process

In a world of instant gratification, we need to rethink and retrain our clients on how they assess progress. The reaction to some recent landscaping near my home gave me insight into the lack of patience some people have with a disciplined and trusted process, and how it relates to our clients and the expectations they have. 1,145 more words


Life of a Barista: The Finale

Well ladies and gentle spoons, we come to our last entry in this June mini series of “Life of a Barista”. Did you enjoy it? In this last part I will be giving you a short three point guide to good customer service. 331 more words

Let's Talk HTC and it isn't Good

When we changed up our service provider from T-Mobile to Sprint, Russ insisted on getting the HTC U11 while the rest of us got Samsung S8s. 437 more words