Tags » Customer Service
Perhaps it’s time to start again to promote personal customer service as a company differentiator for improving reputation and market share?
Recently, I experienced a frustrating few days while my online purchase bounced around from delivery truck to depot. 205 more words
I have a really bad habit when reading non-fiction books.
When I come across something I find particularly interesting I fold the edge of the page over so that when I am looking for it at some point in the future, or if I just want to remind myself of what I found particularly fascinating, I can go directly to the information. 624 more words
One of my favourite films is the 1990s film Pretty Woman starring Richard Gere and Julia Roberts. I like the film for all sorts of reasons, but it was something that happened to me this week, and a similar event that happened to Vivian (Julia Roberts) in the film, which got me thinking: namely, the short-sightedness of some businesses. 341 more words