Tags » Customer Service

Selective shopping memory

Memories are formed by experiences and connections.

Many memories form with shopping too. Consumers over a lifetime buy tens of thousands of products.

But how many products does a customer actually remember buying? 165 more words

Customer Service

Pinch punch it's the 1st of October - 192 days into lockdown

The latest in my Pinch Punch series of posts. It’s my clumsy attempt at poetry, aiming to capture the moment of the Covid lockdown, along with my own passion for Customer Experience excellence and the technology landscape that either enables or thwarts this


Retail Life #27


Oh, lovely humans. Some days in retail are so nice. Customers help each other out, someone in line helps cover the change if the person at the register is short, and no one destroys the clothes section. 1,304 more words


Leveraging on AI to improve Customer Service

For financial institutions to thrive in the current economic clime, customer service delivery must adequately align with customer demands and expectations. Beyond seeking lightning fast responses and resolution of complaints, customers are beginning to tend towards banks and payment solutions that incorporate AI into their CS process to ensure excellence in service delivery to customers and also enable them (the organization) make the ultimate switch to cognitive banking. 471 more words

Managing customers according to type

“Customer is king”

“The customer is always right”

These two are probably the most popular phrases that companies incorporate as slogans especially during Customer Service Week. 755 more words

Toronto’s Union Station prepares for new work on major section

When an 80-plus year old train station gets a makeover, it doesn’t mess around. Among the changes to come is a significant upgrade to the the southernmost part of the transit hub. 744 more words


Customer service and serving customers

Businesses. organizations, restaurants, and institutions, rely on customers. Lots of them.

Customers buy products, use services, and return items. Sometimes over and over again.

Without customers and customers who spend businesses would fail. 141 more words

Customer Service