Tags » Customer Service

ELF, I'm Disappointed :(

I have a bone to pick with ELF. I’m waffling between being mad and being disappointed.

The love of my life is the ELF Matte Lip Colors… 364 more words


Samsung Are Right, Apple Do Lead The Blind, But Sometimes That's A Great Thing ...

A few weeks ago, I smashed the screen of my iPhone 7.

To say I was annoyed was an understatement, especially when I was told that all of Shanghai’s Genius Bars were fully booked for 6 weeks so the only thing I could do – if I wanted things to be sorted quickly – was to turn up at an Apple store and queue up for hours on end. 177 more words


The Lost Art of Conversation (And How To Seduce Your Customers)

The year is 2017. Conversation is dying. Emojis are winning. Is there anything that can be done to save the lost art of conversation?

When I first came to the USA in 1993, my parents brought me to Orlando, Florida. 1,214 more words


Rude Customer Returns With Tip And Apology Note For Starbucks Barista

If you’ve ever worked in customer service you know. Sometimes customers can make your day, and sometimes they can break it. Just like sometimes a rude waiter or cashier can completely ruin your experience at a store or restaurant. 159 more words


The Good, The Bad, and The Inexcusable

In the business of training and observing customer service professionals, it is not uncommon to find myself shaking my head a lot. Sometimes feeling like a kid again, riding an old rickety roller coaster that violently shakes my head side to side. 1,310 more words

Making the Right Choices

Yesterday was one of those crazy days with people that make customer service one of the hardest jobs out there.  I was working in my office, but I could hear the chaos going on at the front desk, remembering when I was in that position and thankful it wasn’t me anymore.   808 more words