When we only had a handful of players, good customer support was relatively easy. Maybe I would answer a few emails, make a post about the latest issue on the PlayStation forums, then browse the forum for any missed opportunities or players’ questions which needed answering. 650 more words
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Reckon is indeed a versatile, high-end accounting software to manage and oversee several business/bank transactions in a swift. It comes with exemplary features including invoice, payroll, expense-tracking, inventory management, purchase, sale orders, reports, and much more. 286 more words
Ronald Kister is a seasoned IT specialist who has worked as a technology leader in educational and consulting settings for nearly two decades. He has provided support to thousands of users across multiple device platforms in previous roles and his peers respect his customer support skills. 32 more words
A perennial topic in the customer support industry is “What does a career in support look like?” As support professionals, we want to see a path before us and want to know how to develop along that path, especially if our interest does not lie in managing people and climbing a leadership ladder. 1,061 more words