Tags » Customer

Make Your Car Buying Experience Stress-Free with These Car Buying Tips

Car shopping can be a stressful time for anyone. Not knowing what money you’ll get for your current trade-in, not knowing what your payments will look like, getting used to driving your new car and rid of the new-car jitters, and even just transferring your tags can make even the most stress-free person feel overwhelmed. 318 more words

Recognizing the Role of Emotional Labor in the On-Demand Economy

(Source: hbr.org)

If you’ve taken an Uber recently, perhaps you’ve noticed a sign in the car: “Please rate me five stars.” It might have pointed to the perks (gum, water, chargers) that the driver offered you and thanked you politely for your business. 1,479 more words


Be honest with your customers to maintain their trust

This week’s theme of honesty with your customers was prompted by my own experience recently with my mobile phone provider.  It reminded me of the importance of being honest, and for customers, the considerable gap between what the business tells me and what actually happens. 470 more words

Customer Experience

The Single Most Important Aspect of Agile

Scrum was  created in response to an overwhelming need: the need to deliver business value, that is, what the customer wants. Actually deliver, for it was not happening. 187 more words


Fighter Jets and The Customer

One of the values in the Agile Manifesto is:

Customer collaboration over contract negotiation

Followed by the principles:

Our highest priority is to satisfy the customer…

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How to personalize Customer interactions to increase Loyalty and Profits

Between brick-and-mortar businesses and online stores, consumers have a myriad of options when purchasing goods and services.

With this intense competition for buyer attention, what can you do to stand out from the crowd? 687 more words