Tags » Customer

Basic Metrics: NPS versus csat versus CES

This week, I’ve been reflecting on metrics – what measures really matters, can you pick one single metric to reflect how well you’re delivering the customer experience, and what might that metric be? 659 more words

Customer Experience

Digital Marketing Tip 1: Customer Life Cycle

What is Customer Life Cycle?

In customer relationship management (CRM), customer life cycle is defined to describe the steps taken by a customer when considering, purchasing, using, and maintaining loyalty to a product or service. 329 more words


Want to be part of an awesome team at a fun & fast-paced company?

Customer Service Representative – Evenings and weekends

We’re really excited to announce that we’re expanding our team! You could be part of our awesome team at a fun and fast-paced company. 386 more words


Banker withdraws N13m from customer’s account

The police at Ikoyi Division, Ikoyi, Lagos, western Nigeria, have arrested a 33-year-old staff of an old generation bank, Falaye Tewogbade Sunday for allegedly withdrawing the sum of N13m from the account of a customer, Eniola Korede and converted the money to his personal use without authority. 269 more words


SALES: Facts about luxury brands consumers

Source: Gettyimages – DigitalVision // Paper Boat Creative

Hi all,

Here is a very insightful article about the psychology of luxury goods consumers. According to this article, the demand of high-end goods is mainly boosted by rich customers who recently acquired their wealth. 45 more words


How to avoid small (penny) differences on customer accounts?

This post deals with the question how small (penny) differences on customer accounts can be avoided that arise when customers pay short.

Please note that the following descriptions and illustrations do only apply in Dynamics AX environments that do not make use of the automatic Accounts Receivable settlement functionality. 510 more words

Dynamics AX