Tags » Customers

Verizon bungles launch of $70 gigabit plan, which costs more than $70

(Source: arstechnica.com)

Verizon’s rollout yesterday of a $70-per-month gigabit Internet plan was pretty confusing.

The Verizon announcement said the gigabit service would be immediately available to more than 8 million homes and did not say that the $70 price would only be available to certain customers. 1,374 more words


AT&T sheds more lucrative wireless customers in 1Q

NEW YORK/April 25, 2017 (AP)(STL.News) — AT&T Inc. on Tuesday said it lost more of its most lucrative wireless customers during the first three months of the year as the country’s biggest mobile carriers try to lure customers from each other wi…

Verizon Launches New Prepaid Unlimited Data Plan

(Source: www.macrumors.com)

The plan includes unlimited text messages to more than 200 countries, along with unlimited talk in Mexico and Canada. Video streaming, is, however, limited to 480p, and no tethering is included. 312 more words


Customers don't onboard

Users do…

When it comes to misusing terminology, I’m among the world’s worst. But words matter, especially customers vs. users.

While we spend a lot of time talking about “customer onboarding” in SaaS, we often lose sight of the fact that we actually need to win over  132 more words

Customer Success

Weekends, Faux Burgers, Reunions, and Chipmunks #100HappyDays

Day 13:  Saturdays make me happy.  Long story short, I love the weekend!  I enjoy my job (see my last post for reasons why) but there is nothing like sitting around the house doing absolutely nothing. 172 more words

Normal People Things


“My photograph is in that book!” exclaimed a tall, rangy, skuzzy-bearded guy, maybe late 50s, wearing an old, red ballcap with the word “Vineyard” over the image of a black dog. 1,983 more words

Acorn Bookshop