Tags » CustServ

“7 Slight Edges to Creating a Customer Service Culture”

According to a JD Power study, companies that have a culture committed to great customer service will grow at twice the rate of their competition. 788 more words

Customer Service/leadership Training

“Sometimes We Have to Terminate for the Greater Good”

Twenty five years ago I was having lunch with my manager and he told me he was going to fire a coworker that day. I was new to the training business, I was a salesperson but I knew I wanted to be a facilitator. 612 more words

Customer Service/leadership Training

“Excuses are a Suit of Armor That Only You Can Remove”

Saturday mornings are the days I run with my group. There are about seven of us training for various events. We generally go for a nice slow six mile run that takes around fifty minutes. 452 more words

Customer Service/leadership Training

Quale è il valore dei dati CXM?

AICEX: il CXM può generare tanti dati, ma quale è il vero valore? – 

Customer experience management (CEM) programs can generate a lot of data. The value of these data is based on their utility to improve the customer experience and the overall quality of the customer relationship. 807 more words

Customer Experience

A Lovely Cup of Customer Service

A Lovely Cup of Customer Service
Author: Amy Chen
Alternatively published here.

Recently, I visited a newly-opened coffee shop in my neighbourhood and was surprised at the employees’ dedication to the shop. 204 more words

Custexp

Quality Prints and Quality Customer Service

Quality Prints and Quality Customer Service
Author: Amy Chen

Recently, I visited a small store that offered printing services. It was a Friday evening, and I knew that the store was going to close in about 30 minutes, however my partner told me that they were on a tight schedule and would really like to have the art prints completed as soon as possible. 155 more words

Custexp

We want our #CustServ Freedom!

Customer service can be a challenge for everyone. There are times when a leader is needed to step up and provide direction for teams providing service to Customers. 589 more words

#custserv