Tags » CustServ

Do You Have The Right (Support) Bucket?

Customer service and support is continuously evolving and great service differentiates brands and turns customers into advocates.  This blog will discuss three service buckets and how an online community can benefit your company while providing your customers an outstanding service experience. 262 more words

Community Management

#SproutChat: Social Media Listening vs Monitoring

My recap of the 3/1/2017 #SproutChat hosted by @sprout_sarah  & @SproutSocial   Join the conversation every Wednesday at 3pm EST.

Q1: What’s the difference between social listening and monitoring? 331 more words

Social Media

Support Breakfast Podcast | Episode 6 – Support meets Product

Welcome back to another episode of Support Breakfast! We’re going to have to get a little more creative with these intro lines, huh?

Remember: you can now subscribe via… 955 more words