Tags » CustServ

AIHelp announced significant updates to its platform to align with a new compliance of GDPR.

With the GDPR looming, it is a major concern for many companies. AIHelp has always considered data protection as a central point within its internal practices and ambitions, as of this moment, they comply with the current EU data protection law, “Directive 95/46/EC”, and will continue to further provide immense support to their clients by adhering with the up-coming GDPR standards to ensure the highest levels of support to their clients. 482 more words


Episode 49 | Building a community

This week we’re chatting about building and managing customer/partner/developer communities.

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Spectrum is Worse Than Time Warner

This is one of the worst customer service nightmares I have ever had.

The other day, I noticed that one of the cables leading to my house was sagging so low that I could reach it from my backyard. 268 more words


Do You Have The Right (Support) Bucket?

Customer service and support is continuously evolving and great service differentiates brands and turns customers into advocates.  This blog will discuss three service buckets and how an online community can benefit your company while providing your customers an outstanding service experience. 262 more words

Community Management