Tags » CustServ

I'm So Bored of Skype

I’m so tired of Skype. How can any company be so bad when here I am trying to give them money?

I made a payment using PayPal to Skype to reinstate my expired SkypeIn phone number. 1,233 more words

Some Computer Fixes Do Bad Things

Recently, I had two experiences with computer fixes that went wrong.

One is that I took my Ford Escape to the dealer for a recall. The power steering module had to be reprogrammed. 152 more words

Annoying

Passionate About Customer Service

Passionate About Customer Service
Author: Amy Chen

Last week, a couple of my colleagues went to a festival that celebrated the uses and passion for flowers. 172 more words

Culture

“Are You Efficient or Effective? Is There a Difference?”

Leaders today must be both efficient and effective to reach company and department goals, to engage employees, to retain more customers and to reduce employee turnover. 1,594 more words

Customer Service/leadership Training

"On-line Customer Service Workshop, “7 Slight Edges to Keeping Your Customers”

We learn faster and take in more information through video–just ask the people at YouTube. ELearning is losing ground to on-line, video based training. Employees prefer live action video of real participants interacting with each other. 162 more words

Customer Service/leadership Training

Everyday Responses, Not Gaffes or Viral Wins, Define Brands

We live in an age where a brand’s major failures (and heartwarming wins) are extremely public, mostly thanks to social media. When a misstep occurs, it’s captured, often without context, and reposted en masse. 675 more words

Social Media

“Asking Affirming Questions to Keep Your Customers”

Companies that deliver great service and keep their customers ‘Ask Affirming Questions.’

If you ever want to read a really good book some day read, “Awaken the Giant Within” by Anthony Robbins. 497 more words

Customer Service/leadership Training