Tags » CustServ

Episode 49 | Building a community

This week we’re chatting about building and managing customer/partner/developer communities.

Links mentioned:

Spectrum is Worse Than Time Warner

This is one of the worst customer service nightmares I have ever had.

The other day, I noticed that one of the cables leading to my house was sagging so low that I could reach it from my backyard. 268 more words


Do You Have The Right (Support) Bucket?

Customer service and support is continuously evolving and great service differentiates brands and turns customers into advocates.  This blog will discuss three service buckets and how an online community can benefit your company while providing your customers an outstanding service experience. 262 more words

Community Management

#SproutChat: Social Media Listening vs Monitoring

My recap of the 3/1/2017 #SproutChat hosted by @sprout_sarah  & @SproutSocial   Join the conversation every Wednesday at 3pm EST.

Q1: What’s the difference between social listening and monitoring? 331 more words

Social Media