Tags » CustServ

Honesty, Transparency, and Sunlight

No matter if you are politician, business person, or social media pro, you (should) seek to gain trust and the loyalty it provides.  Trust.  So hard to earn and so easy to lose. 91 more words

You Need A Clubhouse

Online communities have proven value and you need one:

  • A low cost and trusted customer service channel
  • A focus group that will yield better results than a survey…
  • 226 more words

Don't Be Afraid - Engage

Social media is a funny thing: brands covet its reach, but often forget about engaging with those who provide valuable feedback.  Finding the right channel(s), social listening, and crafting the right outgoing messages are important, but without engagement, you will not be trusted; without trust, you will not succeed.   253 more words

Customer Service


Photo credit: Express Monorail via Foter.com / CC BY-NC-ND

Thanks http://www.lynda.com/Business-Skills-tutorials/Customer-Service-Fundamentals/151583-2.html for this excellent course

Action:
13nov15
Lynda course: Outstanding customer service= exceeding your customer’s expectations… 501 more words

Don't Just Inform, Learn

You are under stress about customer service: resources are limited and you know that an engaged and educated customer will not only be a happy one, but will also better utilize your product.   178 more words

“7 Slight Edges to Keeping Your Customers” Team Edition

Coming January 3rd, I’m rolling out two of the best customer service training program I have ever put together. These on-line, 4 module, 3 hour programs will have your leaders building a culture of service and your team delivering the finest in quality customer service. 200 more words

Customer Service/leadership Training

“7 Slight Edges to Keeping Your Customers” a new online program

Coming January 3rd, I’m rolling out two of the best customer service training program I have ever put together. These on-line, 4 module, 3 hour programs will have your leaders building a culture of service and your team delivering the finest in quality customer service. 208 more words

Customer Service/leadership Training