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Passionate About Customer Service

Passionate About Customer Service
Author: Amy Chen

Last week, a couple of my colleagues went to a festival that celebrated the uses and passion for flowers. 172 more words


“Are You Efficient or Effective? Is There a Difference?”

Leaders today must be both efficient and effective to reach company and department goals, to engage employees, to retain more customers and to reduce employee turnover. 1,594 more words

Customer Service/leadership Training

"On-line Customer Service Workshop, “7 Slight Edges to Keeping Your Customers”

We learn faster and take in more information through video–just ask the people at YouTube. ELearning is losing ground to on-line, video based training. Employees prefer live action video of real participants interacting with each other. 162 more words

Customer Service/leadership Training

Everyday Responses, Not Gaffes or Viral Wins, Define Brands

We live in an age where a brand’s major failures (and heartwarming wins) are extremely public, mostly thanks to social media. When a misstep occurs, it’s captured, often without context, and reposted en masse. 675 more words

Social Media

“Asking Affirming Questions to Keep Your Customers”

Companies that deliver great service and keep their customers ‘Ask Affirming Questions.’

If you ever want to read a really good book some day read, “Awaken the Giant Within” by Anthony Robbins. 497 more words

Customer Service/leadership Training

Do CRM SaaS applications help in improving customer satisfaction?

Often heard during business and technical meetings are discussions on value or return on investment from CRM SaaS applications. Lots of people still don’t seem to understand its not an “OR” between great customer service team and great customer relationship software. 446 more words

“7 Slight Edges to Creating a Customer Service Culture”

According to a JD Power study, companies that have a culture committed to great customer service will grow at twice the rate of their competition. 788 more words

Customer Service/leadership Training