Tags » CX

Reasons Why Businesses Are Failing in Delivering Best Customer Experience

Customer experience is the account of satisfaction that customers are getting from a business. Businesses are trying their best to deliver the best experience to customers. 320 more words

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Creating an Auto-generated Sequential Field on a Record

E.g. a Unique Account Identifier

You can create this an populate via a trigger or using a Formula field (Type = Text)
Example Groovy script: 60 more words


Can you really coach Customer Experience?

Because I’m totally sure you can.

A recent visit to Bluewater involved buying some new shoes for my wife. On inspecting two different colourways of the said shoes, we inadvertently swapped their designated positions on the wall display. 723 more words

Christopher Brooks

The sweet smell of Home Depot

Unexpectedly, it hit me square in the face – like walking by a bakery just as someone opens the door.  I can’t quite identify it….something between new tires and a lumber yard, though I’m sure I’ve encountered it a thousand times.   504 more words


Creating Custom Duty Roles: Procedure

See Sales Cloud Securing Oracle Sales Cloud guide for full details

1. Navigate to the Setup and Maintenance work area.
2. On the All Tasks tab of the Overview page, search for and select the task Manage Duties. 764 more words


Creating New Countries in Sales Cloud

Step 1
Navigate to set up and maintenance
Enter “Manage Territories” under tasks and search
Click Go to Tasks
You will see Manage Territories Screen… 49 more words