Tags » CX

CX - Surveillance

Manjoo talks about the way we lead digital lives, and what hacks (and the expectation of future hacks) have done to privacy, and our perception of it. 129 more words


If You Love Somebody

Way, way back in July 1985 a certain Gordon Sumner, better known to the rest of us as Sting, released a single called “I You Somebody, Set Them Free” – and while I’m not exactly in love with my skelly fish, I did think that it was nice to set them free!! 470 more words

Poor Mobile Payment Experiences Force Customers to Convert Elsewhere (Or Not At All)

This post originally appeared on MobileFOMO.com. 

Mobile commerce experience design is a tricky game for digital leaders. Customer expectations are extremely high in the desire for a seamless, efficient purchase process, and the moment that’s interrupted or stalled, they’re jumping ship for another channel (or, a competitor). 523 more words


Crossintervaller i Gropen eller... det är tur att man glömmer!

Vissa saker är tur att man glömmer annars skulle man inte tala så varmt om dom. Som att köra cyclocross. Det är förmodligen det jobbigaste man gör på hela säsongen. 214 more words

Email as a (bad) automated service?

Dear Big Credit Card Corporation,

being a customer of yours since the late 90’s (which incidentally and sadly also gives away my age), I think I gave you enough fees to have me granted a decent customer care when my name appears today in a new card request. 257 more words

Customer Experience

Business Networks and the Digital Economy

I have had the ongoing pleasure of participating in SAP’s Coffee Break with Game Changers radio program, the most recent one on August 26th. I was joined by… 2,693 more words

Business Evolution

black and white..

we’ve all got both light and dark inside us, what matters is the part we choose to act on, that’s who we really are..

WHAT WE ARE WEARING: 134 more words

Second Life