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Customer Relationships – Poor customer experience drives brand switching—a key reason for three quarters of lost customers. And customers who suffer a bad customer experience spread negative word-of-mouth.
Tags » CX
Most people, especially brand consumers, often ask whether or not re-branding a product or service is really necessary. The question is usually raised against the background of some re-branding exercises which seem not to result in any meaningful changes for the consumers. 1,254 more words
This excellent quote is by Troy Stevenson in his article “Employees are your most important customers… or at least they ought to be!” 55 more words