Tags » Debug

Restore table in HP Service Manager

In my working experience, I have one case that customer accidentally deleted the probsummary dbdict and couldn’t restore it. Here is the steps that I guided them to restore the table… 156 more words

Software Tips

The Test button in Connectors of Connect IT is disabled

One of our strange cases is: When we are creating the scenario using Connect IT, we test the connector ( SM Connector) after filled the user/password, the Test button is disabled. 75 more words

Software Tips

Troubleshooting connection failed when running SM with Oracle DB on Linux / Unix

While working on a case with customer, I got one issue that the connection between HP Service Manager and Database is failed, and that customer’s using Linux and Oracle. 411 more words

Software Tips

ACR Debug Logs

To turn the ACR debug logs on and off in ACR

Example:

http://10.x.x.x:8080/log?level=DEBUG (turns debug on)

http://10.x.x.x:8080/log?level=INFO (turns debug off)

Logs are located in:

D:\Program Files\Avaya\ContactRecorder\logs

Avaya

Steps to trace Connect - IT issues

Hi there, same with working with HP Service Manager , when troubleshooting issues related to HP Connect IT , we have to follow / do some steps the get the trace in connect it. 220 more words

Software Tips

Steps to investigate Java Low on Memory in HP Service Manager(SM)

Log report:
2120( 2232) 02/04/2014 13:25:02 JRTE I Starting Memory Monitoring thread to check for memory every 15 seconds.
2120( 5980) 02/04/2014 13:25:02 JRTE D JavaMemory Max(123928576) Used(1011872) %Used(0.0) … 785 more words

Software Tips