Tags » Debug

Restore table in HP Service Manager

In my working experience, I have one case that customer accidentally deleted the probsummary dbdict and couldn’t restore it. Here is the steps that I guided them to restore the table… 156 more words

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The Test button in Connectors of Connect IT is disabled

One of our strange cases is: When we are creating the scenario using Connect IT, we test the connector ( SM Connector) after filled the user/password, the Test button is disabled. 75 more words

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Troubleshooting connection failed when running SM with Oracle DB on Linux / Unix

While working on a case with customer, I got one issue that the connection between HP Service Manager and Database is failed, and that customer’s using Linux and Oracle. 411 more words

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ACR Debug Logs

To turn the ACR debug logs on and off in ACR


http://10.x.x.x:8080/log?level=DEBUG (turns debug on)

http://10.x.x.x:8080/log?level=INFO (turns debug off)

Logs are located in:

D:\Program Files\Avaya\ContactRecorder\logs


Steps to trace Connect - IT issues

Hi there, same with working with HP Service Manager , when troubleshooting issues related to HP Connect IT , we have to follow / do some steps the get the trace in connect it. 220 more words

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Steps to investigate Java Low on Memory in HP Service Manager(SM)

Log report:
2120( 2232) 02/04/2014 13:25:02 JRTE I Starting Memory Monitoring thread to check for memory every 15 seconds.
2120( 5980) 02/04/2014 13:25:02 JRTE D JavaMemory Max(123928576) Used(1011872) %Used(0.0) … 785 more words

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