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Exactly a week ago I invited readers to send in their own stories about how offering data, creating normative learning opportunities and plain nagging had resulted in some type of systemsy incident. 761 more words

Systems Thinking

Case XI: Chapter 5: Pancho Villa Show Down

Chapter 5: Pancho Villa Show Down

 Dinner at La Vida Aureo that evening was a delightful affair.  Paloma Angostura had done her usual job of preparing a range of dishes to appeal to the varied tastes of the Residents. 2,468 more words

Lt. Garcia

We Need Less Talk of Innovation and More Evidence of Impact

In my last post I looked at why change fails and how most corporate programmes are destined for failure. Year on year, huge resources are invested in them. 706 more words


How Do You Know?

As a disciple of the late quality expert and statistician Dr. W. Edwards Deming http://deming.org I know he would be very interested in our efforts to improve police. 683 more words


Deming's 14 Points

W. Edwards Deming’s 14 points are the basis for transformation of industry. Adoption and action on the 14 points are a signal that the management intend to stay in business. 2,771 more words


heartoftheart reblogged this on heartoftheart and commented:

 A reminder of J Edwards Deming’s 14 points, the father of process improvement. Interesting, isn’t it, just how often these aren’t followed?

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Why I cannot stand leaders

I just cannot stand leaders.

Simply cannot stand the very idea of leaders.

Look at them! Look how special they think they are!

Look how special… 523 more words

Systems Thinking

Soft Skills from Kindergarten On

Colleague Chris Shannon sent along a link from a New York Times article that addresses the importance of soft skills in the job world.

“Skills like cooperation, empathy and flexibility have become increasingly vital in modern-day work. 273 more words