Tags » Deming

A Message from Hawthorne

Last week, I met Nathaniel Hawthorne.

OK, so he’s been dead since 1864, but still, last week I met him.

Sort of.

My students and fellow teachers all laugh at me. 1,258 more words

Personal Log

Driving Improvement from Lessons Learned

It is fairly common for companies to hold a lessons learned session after a major project or an incident to understand the things that did not go well and could be done better next time.  510 more words


The Price of Fear

What does fear cost businesses each year?  Thousands? Millions? Billions?  It’s something that obviously can’t be measured accurately, but when I think about some of the organizations I have worked with in the past, I’m guessing the figure is extremely high. 608 more words



In addition to their value as a tool for real time process monitoring, control charts provide some ideas of great importance for the management of a company. 647 more words

Common Causes

And in This Corner…..The Never-Ending Battle Between Fundraisers and Advancement Services

Yes I said “battle.” Too strong a word? Perhaps. But not always. I’ve been in the room several times when disagreement turned to yelling and one party had to leave the room before things escalated further (were fisticuffs next?). 558 more words