This is not all about data. At the end of the day, customers will expect a great (unified) experience across multiple channels. While it takes data to know the customer and systems to remember them, only great experiences lead to amazing service. 348 more words
Tags » Digital Business
Any business today, large or small, needs to use digital channels across a range of functions. Should you outsource to a vendor? I discuss, in my column in The Mint… 10 more words
Cybersecurity teams are largely understaffed and underskilled. Security breaches are only going to accelerate and get worse. In general, most businesses are not prepared.
At a strategic level, in the C-Suite, what do we need to focus on right now? 269 more words
We all have the “location, location, location” mantra emblazoned in our minds. While specific to the real estate market, we have tended to believe it applies to products and services as well. 112 more words
… and 7 tips for the tech industry, to make our lives easier, in my Digit Spinner column in the Mint on Sunday.
Tip #2. Speak to your phone: Siri on the iPhone does the job, but Google Assistant on Android truly shines here… 63 more words