Tags » Empathize

3 Tips to Help Calm a Frustrated Customer

One tough aspect of providing customer service is working with customers who are deeply upset and you have few options to help them. Often, customers are angry due to things outside of your control, and you happen to be the person that they feel will solve their problems. 379 more words

Customer Service

Shared Tears

Sometimes I feel

Like I don’t have a right to cry

But I trained myself

To empathize

So when they mourn

So do I


Hit the S.T.A.G.E. to boost happiness

Aren’t we all happy it’s Friday? I know I am. I am going to the Reds game on Saturday, and even though it is only going to be 40 degrees out, I am happy that I have tickets and the opportunity to see my team on opening Saturday. 1,169 more words

Just Like Us

When “outsiders” or “others” experience what we do, they become one of us.  My family went to a mineral spa/pool last week here in Saskatchewan, Canada.   366 more words


unanswered and unheard

“are we hearing the right answer or asking the wrong question?”



Stories are powerful. They have the ability to transform our hearts and transport our souls to far away places. Stories can breathe life into us as they inspire us to greatness. 721 more words