Tags » Empathize

Derive the Point of View

This is part three of the Design Thinking blog series I had initiated a while ago. The first part was  a premier on Design thinking  titled – 503 more words

Design Thinking

My Mom & My Broken Shoulder

I broke my shoulder when I was in college and my doctor made me wear a sling to keep the broken bone in place. Before you start thinking that it was an athletic injury, let me clarify that I’m probably the least athletic person in the planet. 332 more words


3 Tips to Help Calm a Frustrated Customer

One tough aspect of providing customer service is working with customers who are deeply upset and you have few options to help them. Often, customers are angry due to things outside of your control, and you happen to be the person that they feel will solve their problems. 379 more words

Customer Service

Shared Tears

Sometimes I feel

Like I don’t have a right to cry

But I trained myself

To empathize

So when they mourn

So do I


Hit the S.T.A.G.E. to boost happiness

Aren’t we all happy it’s Friday? I know I am. I am going to the Reds game on Saturday, and even though it is only going to be 40 degrees out, I am happy that I have tickets and the opportunity to see my team on opening Saturday. 1,169 more words

Just Like Us

When “outsiders” or “others” experience what we do, they become one of us.  My family went to a mineral spa/pool last week here in Saskatchewan, Canada.   366 more words