Tags » Empathy

The Two Faces of Feedback: Reinforcing & Corrective

Second in a 3-Part Series on Feedback

Feedback is “information that you believe will be helpful to another person.” Feedback conversations should not be reserved for special occasions such as annual performance review or discipline. 598 more words


Nudge, nudge

Until yesterday I had never heard of the government’s Behavioural Insights Team, otherwise known as the Nudge Unit. Last night I watched a news item about how they have been changing the way officials communicate with taxpayers and consumers to persuade them to behave differently, and apparently saving the government hundreds of millions of pounds in the process. 545 more words



15th July 2015.

Today was the day I had felt the most in life. I hurriedly returned to my computer from the best day I ever had, to crystallize my thoughts into waxy, printed words. 1,207 more words


Learning to Unmeasure

Measurement is really about the past. When we analyze, or measure anything, we’re using the past as the benchmark. How backwards.

Try as we might, we cannot truly measure success. 391 more words

Design Thinking

Innocence: Your Birthright and Responsibility!

It is not the absence of guilt but the presence of truth.  A state of total awareness of virtue incarnate.  Mindful of the appropriate thought, word and deed Innocence’s mission is to guide us not away from indignity but to grace. 391 more words


Feedback: A Dirty Word?

First in a 3-Part Series on Feedback

In simple terms, feedback is information that one person believes will be helpful to another person. The way we approach feedback has changed in recent years. 627 more words