Tags » Employee Experience

Clienti felici, impiegati scontenti

NOTA AICEX: c’è davvero un forte legame tra Customer Experience ed Employee Experience?

Conventional wisdom in the business world preaches happy employees make happy customers. But is it really true? 766 more words

Customer Experience

People Powered Business

You should start and end with People….

It was a privilege, last Friday (27th March), to be a judge at the Employee Experience Awards at the Grand Connaught Rooms in London. 793 more words


Customers + Employees = People. People = Business. Why Business is all about People

If you have ever heard me speak in public, it is very likely you will have endured hearing me recount my favourite quote of all time. 952 more words

Customer Experience

Revolutionary employee/real estate programs for large enterprises

In cooperation with individual businesses and centers for higher education, Craig Stevens with AZ-US Real Estate (an independently owned and operated business affiliated with Keller Williams Biltmore Partners) has created a new and innovative program for larger organizations designed to enhance the desired levels of: 636 more words

Employee Absenteeism

Are You Engaged?

Have you ever thought about how engaged your team is in the purpose, mission, and brand they represent? This can be asked from the front line customer facing teams all the way to the board room of the largest company’s.   445 more words


Close Early, Close Often, Close Always

“A, B, C:  Always Be Closing” -Glengarry Glen Ross

Do any of us really think about all the times we are selling to the people around us?  

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The Customer Experience

Last week I had the pleasure of experiencing a CEO Summit sponsored by Results Canada and led by John Spence. A couple of the gems I captured in my workbook: 33 more words