Tags » Experience Design

Engaging Patient Perspective

In 2014 I was commissioned by Professor Helen Dawes of the Movement Science Group at Oxford Brookes University to assist her team and partners in devising how to engage patient perspective in the creation of a new rehabilitation feedback tool for survivors of… 1,122 more words


#22 The Service Designer

Sarah Drummond needs no introduction on here :) – my co-founder at Snook, founder of Cycle Hack and the women I’ve spent the last six¬†years trying to change the world with. 416 more words

Service Design

6 Tips for Exploring Experience: A Phenomenological Guide to Digging Deeper

To create great user experiences – whether through the design of products, services or places – one may often need to understand and evaluate particular experiences: what is it currently like for someone, e.g. 1,055 more words

Service Experience Innovation: Claiming Property Insurance

This past winter in New England was the coldest and snowiest I had ever experienced. My poor old house felt the same and when the pipes burst and flooded the kitchen and family room I had to take measures to repair the damage and get her ready for the summer. 607 more words


Climate-KIC students workshop @Strate

We are glad to be hosting a group of multidisciplinary and multicultural students for 2 days during their summer school in Paris.

The goal of this project is to interact with experts from around the world, covering a very broad spectrum of science and technology, in order to develop innovative business ideas tackling the climate change issue. 53 more words


Too early to tell or too late to change

Edward Tufte, the “godfather of information design”, has a really interesting take on how people resist changes.

Products existed only in two states: either too-early-to-tell or too-late-to-change.

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Customer Experience

#21 The Local Government Designer

I met Dom Campbell on twitter eight years ago. We had a strong shared interest in wanting to change the world :) One of my very first service design projects was working with Dom and his team at… 518 more words

Service Design