Tags » Guest Experience

Invisible Perfection

What the Diner (Hopefully) Doesn’t Notice

At Le Bernardin, one of New York’s premier four-star restaurants, excellence happens best when it’s not seen at all… 138 more words

Guest Experience

The Elements of Service

The center of attention in a four-star restaurant may be the food, but it’s the service before, during, and after that creates the experience.

At Le Bernardin in New York City, the service is as much the creation of Executive Chef Eric Ripert as is his exquisite dishes. 500 more words

Guest Experience

The Dining Experience...

…at a four-star restaurant provides excellent lessons for hospitality in the church.

With one son who is a chef and kitchen manager for a national restaurant chain and another who just finished four years of culinary school and is working as a line cook in one of Charlotte’s top-rated restaurants, I have a serious interest in all things food. 337 more words

Guest Experience

No Excuses Allowed

In Mrs. Soeesby’s Senior English class it was simply called “The List.” In letters large enough to see from anywhere in the classroom, it started above the door to the class and went all the way round the room. 231 more words

Guest Experience

9 Secret Sauces That Will Make Your Guest Experience Unique

Stock…

…the foundation for all classical French cooking.

At the CIA (that’s Culinary Institute of America), you start off a three-year education by learning how to peel vegetables and prepare a basic stock. 355 more words

BookNotes

The Magic of Performance in Your Church's Guest Experience

The empowered team member who confidently goes above and beyond for a customer is a practitioner of Performance Magic.

Service magicians use genuine rapport and personal connection with customers to create performances that are magical. 458 more words

BookNotes

The Magic of Process in Your Church's Guest Experiences

Process Magic is at work when an organization – large or small – creates a standard operating procedure that seems just the right thing to do. 840 more words

BookNotes