Tags » Guest Experience

Everything Walks the Talk

This past week I began reading Inside the Magic Kingdom- 7 Keys to Disney’s Success by Tom Connellan. I love learning the small, minute and what some may perceive as “overkill” to attention to detail Disney takes. 372 more words

Business & Leadership

Fred Turok, LA Fitness founder is jumping on the trampoling bandwagon with £7m investment aiming to roll out 15 sites in 3 years

TWO OF the most experienced innovators in the UK physical activity sector have announced plans to launch the country’s first national chain of trampoline parks. 137 more words


Customer Service is Never Out of Date - or Out of Place

Epiphany at the Gas Pump

Regular readers of this blog know of my borderline fanaticism in the area of Guest Services related to ChurchWorld. Some leaders cringe at those words, but the fact is… 960 more words

Guest Experience

How to Upsell Without Turning Off Guests

Some ideas/ suggestions on how to upsell without becoming an annoyance.


These Would Seem To Be "Givens" But...

Yet another interesting look at how other organizations train Guest service. In this case, its a video of “Dont’s” from Chick-fil-A. What are your thoughts on the things you see here?


Inside Hamburger University

Considered by many to be THE standard of corporate universities (within the fast food industry).

Watch out H.U. … here comes M.U. :-)