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3 ways guest experience will change through technology in 2015 - See more at: http://ehotelier.com/2015/01/28/3-ways-guest-experience-will-change-through-technology-in-2015/#sthash.8dT4B2Ok.dpuf

Ninety-six percent of unhappy customers don’t complain and 91 percent of them will simply leave and never come back. Further, 55 percent of customers would pay extra to guarantee a better service. 860 more words

Focus On Technology

9 Secret Sauces That Will Make Your Guest Experience Unique


…the foundation for all classical French cooking.

At the CIA (that’s Culinary Institute of America), you start off a three-year education by learning how to peel vegetables and prepare a basic stock. 355 more words


The Magic of Performance in Your Church's Guest Experience

The empowered team member who confidently goes above and beyond for a customer is a practitioner of Performance Magic.

Service magicians use genuine rapport and personal connection with customers to create performances that are magical. 458 more words


The Magic of Process in Your Church's Guest Experiences

Process Magic is at work when an organization – large or small – creates a standard operating procedure that seems just the right thing to do. 840 more words


The Magic of Place in Your Church's Guest Experience

The magic of Place has three faces: natural, constructed, and virtual.

> Natural Place Magic is intrinsic to those wonders of the physical world that thrill and awe us by simply existing. 780 more words


INTRUST Bank Arena launches community feedback survey

WICHITA, Kansas – INTRUST Bank Arena’s is celebrating its fifth anniversary this year.

The arena is now working to gather additional feedback from guests and the community in a variety of ways, including through a survey to help shape plans for the next five years. 150 more words


The Three Ps of Service Magic

Service Magic

An unexpected experience with a touch of style, grace, and imagination the customer remembers with fondness and a smile.

Creating an unexpected, unpredictable, and valuable experience that is both memorable and reproducible. 749 more words