Tags » Guest Experience

The Food Market Trend? It's Urban Guilt

I grew up in little suburb of Sydney, Australia. 10 minutes in one direction and you would hit the beach, 15 minutes in another and you would hit farmland, and within 30 minutes you could be in the heart of the city. 790 more words

Guest Experience

Less is Almost Always More, Even When We Ask for More

The bread aisle at the grocery store confounds me.

I just wanted to buy a loaf of bread to make a sandwich – I didn’t really want to wade through 7 long shelves of every imaginable type of bread possible. 613 more words

BookNotes

Guest Experience and Its Impact on Hotel Revenue

The Harvard Review claims that customers who had great experiences in the past with a company will spend 140% more compared to people who had poor experiences. 646 more words

Hotelier

How to Build Rapport with Your Customer

My father is a man that knows what he likes and sticks to it. He’s not easily impressed. So when he continuously suggested we go to the same restaurant every time he visited Accra, I questioned whether it was because of the food or the service. 343 more words

Customer Service

#WeWantPlates: 5 Plates That Will Save Us From Ourselves

There’s a crusade going on that you may not have heard of. It’s ruthless, it’s impassioned, and it’s being lead by people who want plates. The… 386 more words

Guest Experience

Living with the Humblebrag

When I was around 18 years old, social media was really starting to take off with the emergence of Facebook and Twitter (RIP MySpace). It was also around this time that the first iPhone was released. 558 more words

Guest Experience

Longwood Gardens: Understanding Guest Service Excellence - Part 1

Chuck Ross discussing the importance of institutional buy-in and planning for providing excellent guest experiences.

Longwood Gardens in Kennett Square, PA has long been known as a world-class garden attraction. 643 more words

Visitor Experience