Tags » Guest Experience

April Feature: Settlement Co. Downtown Kitchener

Settlement Co.

Eatery • Meeting place • Coffee roaster

Downtown Kitchener: 1 Victoria St. S, Kitchener

Uptown Waterloo: 23 King St. N, Waterloo

Instagram: @_settlementco… 2,043 more words


March Feature: The Yeti

The Yeti Café

This charming Café and Eatery is one of my most favourite places to frequent for a late breakfast or lunch. Stationed downtown Kitchener at 14 Eby Street North, its’ front porch and outdoor dining space is conveniently placed across the street from the Kitchener Farmers Market. 979 more words


Benefits of effective pre-stay emails

For many hotels, the guest experience starts from the moment the customer walks into the hotel. However, for those who truly want to help the guest to create an unforgettable stay, the guest experience definitely starts way before. 586 more words

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Build the Story Your Guests Will Remember

Every guest leaves your wedding with a story written in the textures, moments, and love of the experience. The story, for them, began from their earliest encounters with you and has been woven from strands of life you’ve shared. 431 more words

February Feature: With the Grain

With the Grain

One sunny April day, after buying my very first car, I was driving down Victoria St and just couldn’t stop. I eventually pulled up to the most amazing bakery and café tucked away on Woolwich St in Guelph, Ontario. 978 more words


Personalizing Hotel Guest Experience by Leveraging Tech

By Josephine Wawira

Providing personalized experience to guests is key to having a competitive advantage in the hotel industry. For instance, if a guest requests his/her room to have a jacuzzi, they have a reason for that; perhaps immersing themselves in that tub is the best way for them to relax. 439 more words


So, what's this blog about anyway?

VisitBritain.org states that “Since 2010 tourism has been the fastest growing sector in the UK in employment terms. Britain is forecast to have a tourism industry worth over £257 billion by 2025.” A pretty impressive fact… 447 more words