Tags » Guest Experience

Proactive, Not Reactive

I heard someone once say that “Your most loyal customers are forged from the flames of the hell you put them through with a negative experience” and the fact that you are even aware something is amiss puts you in a good spot to right a wrong and turn it around for your guests. 416 more words

Hospitality Professional

Understanding what guests really want out of their accommodations

In the hospitality industry, the guest is king. However, many hotels and accommodations fail to realize what their clients really want. Despite the countless surveys and questioning, many still fail to give their best to the people who avail of their services. 322 more words


The Power to Reduce Noise Complaints.

A guest is awakened in the middle of the night by the sound of laughter coming from the room next door. He does not call the front desk, instead he hopes it ends soon. 488 more words

Social Media and Hotel business: How to Speak with Your Customers?

Close to 10 years prior, it wasn’t that easy to obliterate the reputation of a business. Presently, one bad rating can bury a business, and particularly so in case you’re in the hospitality sector. 806 more words

Hospitality Industry

Success Brings Unintended Consequences

During a recent Auxano All-Staff call, founder Will Mancini brought up a conversation that he, Auxano Managing Officer Jim Randall, and noted church consultant George Bullard had that revolved around a book by Jim Collins – … 530 more words


Convenience does not equal service

We are in the early stages of the technological age of hotels. The industry has changed more in the last five years then it had in any other period in its history.  474 more words

Hospitality Training

How can hotels compete in the Experience Economy?

“How can Hotels compete in the Experience Economy?”

Written by Pamela Carvell, Lifestyle Marketer February 2018

The above was the title of a recent Hotel Marketing Association event. 1,245 more words