Ninety-six percent of unhappy customers don’t complain and 91 percent of them will simply leave and never come back. Further, 55 percent of customers would pay extra to guarantee a better service. 860 more words
Tags » Guest Experience
…the foundation for all classical French cooking.
At the CIA (that’s Culinary Institute of America), you start off a three-year education by learning how to peel vegetables and prepare a basic stock. 355 more words
The empowered team member who confidently goes above and beyond for a customer is a practitioner of Performance Magic.
Service magicians use genuine rapport and personal connection with customers to create performances that are magical. 458 more words
Process Magic is at work when an organization – large or small – creates a standard operating procedure that seems just the right thing to do. 840 more words
The magic of Place has three faces: natural, constructed, and virtual.
> Natural Place Magic is intrinsic to those wonders of the physical world that thrill and awe us by simply existing. 780 more words
WICHITA, Kansas – INTRUST Bank Arena’s is celebrating its fifth anniversary this year.
The arena is now working to gather additional feedback from guests and the community in a variety of ways, including through a survey to help shape plans for the next five years. 150 more words