Tags » Guest Experience

Where Does Your Guest Experience Start?

When a Guest pulls into your parking lot for your weekend worship experience, do you consider that the beginning of your Guest Experience process?

I hope not. 364 more words

Guest Experience

How You Say Good Bye is as Important as How You Say Hello

Do what you do so well that they will want to see it again and bring their friends.Walt Disney

The Disney organization has no peer when it comes to creating amazing…

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Guest Experience

Do You Have 3D Guest Experience Vision?

On a recent trip to the theater while wandering around the lobby prior to the movie, and during the previews, there were several references to upcoming 3D movies. 440 more words

Guest Experience

The Importance of Clarity in Your Guest Experience

The process of making consommé is one of the most interesting things a chef will do in the beginning of his culinary education. Interesting, because you take a perfectly good stock and add a mixture of egg whites and lean ground beef, which has the effect of looking like a ground beef milk shake. 598 more words

Guest Experience

The Fred Factor

Here’s a short, six minute video about how to provide extraordinary customer (Guest) service based upon Mark Sanborn’s “The Fred Factor.”


Your body language speaks volumes

We spend the overwhelming majority of our day communicating with other people. Whether it is with friends, family, co-workers, guests, clients or vendors; this is an integral part of our day and our lives. 311 more words

Your Guest Experience - Like a Fine Sauce - Only Happens with a Lot of Work

Some of the most flavorful, satisfying, and versatile sauces in the culinary world are an emulsion – but you’ve got to work to make one… 571 more words

Guest Experience