Tags » Guest Experience

Bowls: Inspired By Nature

I can only apologise. A little while ago I discussed the fact that #WeWantPlates, when in actual fact it would appear that #WeWantBowls. According to… 459 more words

UK Trends

Insights from Google: Growth Drivers

Last week, I went along to a discussion hosted by The Caterer in collaboration with Google. After a thorough perusal of the buffet breakfast, I sat down to listen to Harry Walker of Google share insights relating to the casual dining industry. 395 more words

UK Trends

The Food Market Trend? It's Urban Guilt

I grew up in little suburb of Sydney, Australia. 10 minutes in one direction and you would hit the beach, 15 minutes in another and you would hit farmland, and within 30 minutes you could be in the heart of the city. 790 more words

UK Trends

Less is Almost Always More, Even When We Ask for More

The bread aisle at the grocery store confounds me.

I just wanted to buy a loaf of bread to make a sandwich – I didn’t really want to wade through 7 long shelves of every imaginable type of bread possible. 613 more words


Guest Experience and Its Impact on Hotel Revenue

The Harvard Review claims that customers who had great experiences in the past with a company will spend 140% more compared to people who had poor experiences. 646 more words

Hotel Operational

How to Build Rapport with Your Customer

My father is a man that knows what he likes and sticks to it. He’s not easily impressed. So when he continuously suggested we go to the same restaurant every time he visited Accra, I questioned whether it was because of the food or the service. 343 more words

Customer Service