Tags » Guest Experience

Develop Specific Team Training to Produce Engaged and Guest-Focused Leaders

How does Disney develop the world’s most engaged, loyal, and Guest-centric employees, year after year?

The simple explanation for Disney’s success can be attributed to the levels of support and clarity of purpose found in Disney’s employee training. 1,222 more words

BookNotes

Do Your Guest Experience Teams Understand the Power of a Smile?

What might be going through the minds of your Guests as they walk from the parking lot and into the worship environment of your church for the first time? 964 more words

BookNotes

Establish High Expectations for Your Guest Experience Teams

What might be going through the minds of your Guests as they walk from the parking lot and into the worship environment of your church for the first time? 1,192 more words

BookNotes

Create a Compelling Culture of Hospitality

Do your greeters truly welcome, or do they simply open doors and hand out bulletins?

A common picture at many churches this weekend would look something like this: a couple of people – maybe even a literal couple – stand outside the church’s main entrance. 1,096 more words

BookNotes

Fragrance Free Laundry

We want people to walk in and smell how clean our units are, but short of lighting up a Yankee Candle or dumping bleach across the floors, it’s hard to get that fresh scent. 140 more words

Running The Business

Why Candles Are Bad

I love candles – the warmth, the pool of soft light, and the elegance of a tall candlestick on a dinner table make for a dream special occasion dinner. 297 more words

Decor

Misadventures in Bookings – We Never Said We’d Give You a Ride

We’re never quite sure how it happens. Somehow, between “FYI, the local cab company doesn’t consistently take credit cards,” and “It’s a 15-20 minute walk from the train station,” the guest has suggested that we pick them up, and we think we’ve declined. 553 more words

Guest Experience