Tags » Helpdesk

It's not a Rocket Science to be successful in IT Career

Lately I have been speaking, posting and tweeting a lot on career development for IT Professionals. The spark triggered gradually over the years throughout my coaching/training IT Support Professionals in… 150 more words

Tips And Advice

Boys and their Toys: Spiceworks

I wrote an article on Spiceworks a few years back and thought it needed a little refresher.

Boys and their toys have always been a conversation for women looking to keep up with the budgets at home… Boys who are geeks are much easier to please because their toys cost less but their toys are all over the house instead of in the garage and driveway.   1,265 more words


Instalando OTRS no CentOs 7

Olá Pessoal!!!

Essa semana conheci a ferramenta de Chamados OTRS, baseada em regras de ITIL, por ser “Free” achei bem completa.

O que significa… 1,123 more words


Key factors to arrive at decision on multiple channel strategy for software platform

Definition of multiple channel strategy for a software platform means that it should be able to support various types of users, clients, devices, interface, database, third party software etc. 428 more words

Architecture And Design

How to configure OsTicket Tracking System in Linux

 OsTicket is an open source ticket management tool to a arise a ticket form customer. Its a commercial tool. Now we are going to install OsTicket Tracking system in your Linux machine. 125 more words


Technology Support Services Introduces a New “Help Desk” System Called Zendesk

In an effort to support the goals of SCC through facilitating innovation, growth and ease of use, we are excited to introduce a more streamlined way to request help from the Technology Service Support (TSS) Department. 269 more words


help desk

You can send an e-mail to


with a title for your ticket, and then just type it up in the body, and click send. 12 more words