Tags » Helpdesk

User Research in F11-IT LMU

We, the Group 7, visited the User Research IT office of the faculty for psychology and pedagogy. The interviews took place in the afteroon of the 16th of march 2015 and in the morning of the 17th of march 2015. 133 more words

Group 07

too many incompetent cooks may poison the broth

That is what I think about some people who use internet for anything and everything, just because it is available.

Let me share three examples, first one was with the bank account, earlier these announcements did not reached everyone and less people were harassed ;) 317 more words

Sharmishtha Basu

Need Help? Fill Out a TSS Help Desk Ticket - Here's How!

Just a reminder, that there are several ways to find the new link for filling out a TSS Help Desk ticket. You will need your Shoreline user name and password in order to log in and generate a ticket. 206 more words


It's not a Rocket Science to be successful in IT Career

Lately I have been speaking, posting and tweeting a lot on career development for IT Professionals. The spark triggered gradually over the years throughout my coaching/training IT Support Professionals in… 150 more words

Tips And Advice

Boys (and Girls) and their Toys: Spiceworks

I wrote an article on Spiceworks a few years back and thought it needed a little refresher.

Boys (and Girls) and their toys have always been a conversation for people looking to keep up with the budgets at home… I have found that geeks are much easier to please because their toys cost less but their toys are all over the house instead of in the garage and driveway.   1,265 more words


Key factors to arrive at decision on multiple channel strategy for software platform

Definition of multiple channel strategy for a software platform means that it should be able to support various types of users, clients, devices, interface, database, third party software etc. 428 more words

Software Platform

How to configure OsTicket Tracking System in Linux

 OsTicket is an open source ticket management tool to a arise a ticket form customer. Its a commercial tool. Now we are going to install OsTicket Tracking system in your Linux machine. 125 more words