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Hospitality Tip of the Week from HospitalityEducators.com

A Providence RI hotel salutes its’ customers and staff in a special way.

(A special tribute to Southwest Airlines crew, which is known for their unique approaches to customer service) 297 more words

Dr. John Hogan

A Shared holiday smile from SIEGEL SAYS and HOTEL-ONLINE - Some Thanksgiving fun facts

A Shared holiday smile from SIEGEL SAYS and HOTEL-ONLINE

From Rich Siegel

And now for you-know-what…

Some Thanksgiving fun facts:

  •  The Pilgrims’ first-ever Thanksgiving took place over three days in Plymouth, Mass.
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HoganHospitality.com

Hotel Common Sense – 7 Practical Steps on MBWA

Hotel Common Sense – 7 Practical Steps on MBWA

HOSPITALITY PRINCIPLES OF  SUCCESS

A previous article used one of Tom Peters and Robert Waterman’s fundamentals from their groundbreaking book on changing the ways we do business.    968 more words

Dr. John Hogan

Hotel Common Sense - Philosophy #2

HOSPITALITY PRINCIPLES of SUCCESS

Hotel Common Sense –  Philosophy #2

Or, why the Open Door policy no longer works…

Anyone who is familiar with my full-length columns or shorter blogs knows that I  am a fan of Tom Peters.  722 more words

Dr. John Hogan

Recommended Reading/Viewing from John J Hogan|Stories Of The Women and Men Lost On September 11

By John Hogan, CHA CMHS CHE CHO
September 10, 2015

2001-2015 = 14 years of memories, lessons learned and values appreciated

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. 631 more words

Dr. John Hogan

How to Use Hospitality Consultants Effectively

My greatest strength as a consultant is to be ignorant and ask a few questions”
Peter F. Drucker, (1909- 2005) American Educator and Author… 1,651 more words

Dr. John Hogan

WHAT'S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

WHAT’S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

A survey from the American Society of Training and Development several years ago found four top attributes or qualifications employers stated they wanted their associates to have: 401 more words

Dr. John Hogan