Our best workshop yet!

It’s been a blast hosting Travelling Mystery Guest‘s Customer Journey Mapping Workshop at the HPC‘s (at the University of Pretoria’s sports grounds, LC de Villiers) conference venue this past week. 201 more words

Travelling Mystery Guest

Applying for Hotel Management Education

India has many of the top names in hotel management training that are churning out smart young professionals, they offer internship and placement programs across the globe. 497 more words

Business Management Course In India

Customer satisfaction surveys should be abolished

Recently, I was asked to fill out a questionnaire during check-out at a hotel in India. I was very pleased with my stay so I agreed to provide feedback.  861 more words

REVIEW: Once Upon a Summertime: A New York City Romance by Melody Carlson

This story was a fun, quick read about a hotel manager in a very small town who needs to make a break from her circumstances and try something new in her career. 101 more words

Book Reviews

Painting Them: Exteriors of Hotel Building Complex and a House

Is repainting the exteriors of six large, hotel buildings the same as repainting the exterior of one modest private home?

An affable former coworker, and current department director, determined they… 449 more words


Inspired by Manikandan and Vijaylakshmi

We reached Madurai on the 13th of June around 4 pm. Krishnan went to the reception on the first floor to register us and came back with this boy who helped us unload the luggage. 606 more words

Hotel Management

What is AAA diamond rating ?

The AAA Diamond Rating Process is North America’s premier hotel rating program. Approximately 32,000 hotels throughout the United States, Canada, Mexico, and the Caribbean are AAA Approved and Diamond rated. 578 more words