You did your part by providing your expertise (or materials) to satisfy a customer’s needs. When it was time to get paid, you sent an invoice, then another, a letter, a couple of emails, and then left a few voice messages too. 566 more words
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Have you ever hit your head on the ceiling?
For those of you I have not met, I am reasonably tall but lack the safety cushion the rest of you seem to enjoy in your abundance of hair. 674 more words
Let me be clear that this is not a blog about the Ten Commandments. Yet, I think it is hard to argue that at the very least they can form a solid basis for good moral framework of our lives. 707 more words
I hope it is no surprise that the experience your patients/customers/clients have with your organization can significantly impact your bottom line.
The cost of dissatisfied consumers is very high. 717 more words