Tags » IT Service Desk

Curious: IT Service Desk

I work in a pretty technically literate role but am not in IT, I get to see how dumb some of our users are and I know that our IT Service Desk have to put up with a lot of muppets – not the good type of muppet. 250 more words


IT Service Desk Web Application

Travers Consulting has developed the IT Service Desk application.  Our goal was to streamline our current service desk processes while supporting our customers with change management.  21 more words

Service Desk

Leet service desk calls

This morning I logged into UniDesk, our IT Service Desk incident management system, and noticed that the calls assigned to me next to the calls assigned to the whole web team read: 1337. 57 more words


Event Notices From January 16

Midwest Technology Leaders returning: The Midwest Technology Leaders conference will return Wednesday, May 22, and will be held at the Inn at St. John’s in Plymouth. 691 more words


Why do shared services fail?

There are a plethora of reasons why Shared Service models fail. However, understanding the key reasoning should help an organisation navigate what is often thought of as a painful and costly process. 1,294 more words

IT Service Desk

Resolution Method – A Missing Metric

Plan-Net, as a provider of managed IT services and as an IT consultancy, has performed numerous scopings for its customers over recent years – a scoping being the process of assessing, distilling, analysing and reporting on a customer’s IT support service with aim of identifying opportunities to improve service, to reduce cost and to maximise value. 773 more words

IT Service Desk

10 Things your IT Service Desk should NOT be doing

Is your IT Service Desk managed efficiently? If any of these things are happening, perhaps it is time to have a look at the way you manage your IT support staff and make some improvements. 578 more words

IT Service Desk