I come across a whole heap (yes, that’s a technical term!) of “role confusion” in my consulting and training work. And it’s an insidious issue. Lack of role clarity leads to errors, miscommunication, redundancy, noise and wasted effort. 548 more words
Tags » IT Service Management
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Strategies for enhancing competitiveness for Indian large IT companies has become the need of the hour.India’s third largest IT company says that it will reduce workforce by 30 per cent, is that it is making major shift in its business model… 485 more words
ITIL v3 foundation training is an important pre-requisite for many organizations looking to hire leaders, program managers, project coordinators etc. A set of IT practices, ITIL, expanded as Information Technology Infrastructure Library, encompasses basic concepts to improve businesses. 62 more words
Axelos, the ITIL course owner has announced the most significant evolution for ITIL – the new ITIL Practitioner qualification.
ITIL Practitioner is being developed in collaboration with Practitioners worldwide to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. 495 more words
I am a self-proclaimed, IT Service Management Crusader whose 14+ years in IT have afforded me experience as an Asset Manager, Configuration Manager, Change Manager, Incident Manager, Problem Manager, Release Manager, Service Portfolio Manager and ITIL Program Manager. 116 more words