Tags » IT Service Management

The Search for Role Clarity Ends with Strategic and Operating Model Clarity! (Part 1)

I come across a whole heap (yes, that’s a technical term!) of “role confusion” in my consulting and training work. And it’s an insidious issue. Lack of role clarity leads to errors, miscommunication, redundancy, noise and wasted effort. 548 more words

IT Management

Overhauling "#Indian #IT #Industry"


Strategies for enhancing competitiveness for Indian large IT companies has become the need of the hour.India’s third largest IT company says that it will reduce workforce by 30 per cent, is that it is making major shift in its business model… 485 more words

IT Service Management (ITSM)

Tulisan ini merupakan summary salah satu bagian (bab) dari materi bacaan yang saya peroleh dari http://thepartofservice.com, yaitu “How to Develop, Implement and Enforce ITIL® V3 Best Practices-Second Edition”. 262 more words

It Management

Business Leaders Will Vouch for How Important is an ITIL v3 Foundation Training

ITIL v3 foundation training is an important pre-requisite for many organizations looking to hire leaders, program managers, project coordinators etc. A set of IT practices, ITIL, expanded as Information Technology Infrastructure Library, encompasses basic concepts to improve businesses. 62 more words


Become the Next-Generation Leader with ITIL Foundation Certification Training

The ITIL foundation certification is an important benchmark that assesses and represents a professional’s IT service management skills. It increases a professional’s marketability in a job market that is getting increasingly competitive. 68 more words


Taking the next step with the new ITIL® Practitioner Qualification

Axelos, the ITIL course owner has announced the most significant evolution for ITIL – the new ITIL Practitioner qualification.

ITIL Practitioner is being developed in collaboration with Practitioners worldwide to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. 495 more words

Who Is The ITSM Crusader?

I am a self-proclaimed, IT Service Management Crusader whose 14+ years in IT have afforded me experience as an Asset Manager, Configuration Manager, Change Manager, Incident Manager, Problem Manager, Release Manager, Service Portfolio Manager and ITIL Program Manager.  116 more words