Tags » IT Service Management

Who Is The ITSM Crusader?

I am a self-proclaimed, IT Service Management Crusader whose 14+ years in IT have afforded me experience as an Asset Manager, Configuration Manager, Change Manager, Incident Manager, Problem Manager, Release Manager, Service Portfolio Manager and ITIL Program Manager.  116 more words

The BRM and Shared Services

Some years ago it seemed that much of my management consulting work was helping large, complex corporations implement some form of global shared business services.  This was always challenging, disruptive, but ultimately fascinating work.  354 more words

IT Management

Develop a Strong Working Knowledge in ITIL by APMG International – Be Recognized and Rewarded!

ITIL® foundation training developed by APMG International is a comprehensive course offered by Multisoft Systems. This training provides professionals a platform to practice IT service management in a corporate environment. 77 more words

IT Service Management

Day Two Highlights - 19th International IT Service Management Conference

Another busy day started with a breakfast briefing at 7 am and wrapping up about 7 pm.  Here are the highlights from February 17th:

Breakfast Briefing… 987 more words

Highlights - Day One of the 19th International IT Service Management Conference

This will be one of my longer blogs since I have a lot to share.  Here are the highlights of day one:

Breakfast Briefing – An ITSM Success Story (Saurabah Dubey, KPMG) 722 more words

The ITSM Crusader Arrives in Vegas for Pink15

I arrived at the Bellagio this afternoon in time to catch the second half of the conference optimizer.  I attended a session by Kirk Weisler… 174 more words

HP Service Manager 9.40 Overview

I’ve been working with HP Service Manager since 2009 and there would be no better subject to start writing about, than the new 9.40 version of HP Service Manager, released in December 2014. 518 more words

HP Service Manager