The training date has been set for Monday 5th October through until Wednesday 7th October 2015. This is the first ITIL V3 Foundation training conducted in Bendigo. 43 more words
Tags » IT Service Management
Published in the Service Management Paper of May 27th, 2015
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How to step back from your daily routine and give it the appropriate focus
In my role, I have the good fortune to travel around the country attending, and sometimes speaking at, conferences, seminars and workshops all dedicated to the art of Service Management.
found on the Internet, on May 26th 2015:
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I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business.
Recent projects have drawn me into the esoteric, frequently scary world of information security. It’s probably just a coincidence; then again, sometimes a theme will capture the popular imagination and become a broader preoccupation. 386 more words
I come across a whole heap (yes, that’s a technical term!) of “role confusion” in my consulting and training work. And it’s an insidious issue. Lack of role clarity leads to errors, miscommunication, redundancy, noise and wasted effort. 548 more words