Tags » IT Service Management

ITIL Training in Bendigo 5th October

The training date has been set for Monday 5th October through until Wednesday 7th October 2015. This is the first ITIL V3 Foundation training conducted in Bendigo. 43 more words

IT Service Management

ITIL V3 Foundation Training in Bendigo

We are one step closer to bringing this opportunity to Bendigo.

The Bendigo Bank have provided access to a training room so we can conduct the course. 36 more words

IT Service Management

Major Incidents & Big Data

On a Sunday afternoon a few years ago our CEO called me to advise that “Tasmania is on fire“. This lead to the next question “ 186 more words

IT Service Management

Making space for ITSM by David Mainville

Published in the Service Management Paper of May 27th, 2015

How to step back from your daily routine and give it the appropriateĀ focus

In my role, I have the good fortune to travel around the country attending, and sometimes speaking at, conferences, seminars and workshops all dedicated to the art of Service Management.

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IT Management

A New Vision for ITSM: Digital Service Management - by Robin Purohit

found on the Internet, on May 26th 2015:

I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business.

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IT Management

My Data Security Preoccupation

Recent projects have drawn me into the esoteric, frequently scary world of information security. It’s probably just a coincidence; then again, sometimes a theme will capture the popular imagination and become a broader preoccupation. 386 more words

IT Service Management

The Search for Role Clarity Ends with Strategic and Operating Model Clarity! (Part 1)

I come across a whole heap (yes, that’s a technical term!) of “role confusion” in my consulting and training work. And it’s an insidious issue. Lack of role clarity leads to errors, miscommunication, redundancy, noise and wasted effort. 548 more words

IT Management