Historically IT is mostly reactive, getting information about something that is happening right now and making a best effort to solve this. Frankly, we got very good doing this but we were still not doing the best job we could since things already got bad before we could start our hero effort. 813 more words
Tags » IT Service Management
Business relationship management plays a vital role in maintaining positive relationships with customers.
But business relationship management is more than just a fluffy concept – it’s an actual practice with models and frameworks that can help you develop stronger and longer lasting relationship with your customers. 137 more words
Most people are aware of the sometimes-strained relationship between IT and other parts of the organization. Most of the time due to lack of understanding and different priorities. 860 more words
Has anyone heard, talked or even went to formal training about the business value of IS/IT? Well, I thought so, this is of course an extremely fundamental aspect for the IS/IT service provider to really understand in order to maximize it. 794 more words
Why the right ITSM consultant is your best friend when adopting ITSM best practices | @valorizeit.com
I enjoy reading Ryan Ogilvie’s blogs about the Service Management journey, and what a great word he is using, journey, because this is exactly what adopting best practices are. 1,163 more words