Tags » IT Service Management

4 Key Important Positions In an IT Service Management Team

In our world today dominated by technological advancement, there are times that we can’t keep up with all the changes that is happening. Currently, The IT industry has emerged as the present and the future of our digital world with the rise of demand for more… 453 more words

It Management Software

SUCCESS STORY - Service Portfolio Management with alfabet: First Implementation successfully completed!

First implementation of alfabet’s service portfolio management module at one of our customers is now completed.

The customer manages e.g. the following information in alfabet: 30 more words

Enterprise Architecture Management

Leadership Myths

Let me start this short blog by listing the typical myths that sometimes unknowingly bog down many people –

OTRS

How EDEKA optimizes IT Service Management processes

As  one  of  the  largest  regional companies in the German EDEKA group, EDEKA Minden-Hannover keeps a watchful eye on the performance of its processes. The daily flood of tickets arriving  at  the  IT  Service  Desk – from the failure of hardware to problems with the ERP software – can only be processed efficiently with timely and relevant insight into how this process is actually executed. 393 more words

Success Stories

There is no such thing called as free meal (and free Open Source services either)

“Do you charge for providing services on open source products? Or do they come free along with the product?” This is a typical question that is asked when we go out for providing demos on Open Source products. 144 more words

OTRS

ECOSTRATUS FACT SHEET: MOVING FROM POTENTIAL VALUE TO REALIZED VALUE

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ServiceNow

We’ve been getting “DevOps vs ITIL” wrong

At DevOps conferences, I’ve observed some very negative sentiment about ITIL and ITSM. In particular, the Change Advisory Board is frequently cited as a symbol of ITSM’s anachronistic bureaucracy. 1,080 more words

IT Service Management