Tags » IT Service Management

Enterprise success story

Effective, efficient management and exploitation of Information though IT a critical factor to business success.
Success is a relative term and is difficult to define especially in this disruptive economy. 319 more words

Making sense of the IT all - maybe through an Service Management Assessment...

Why should an organization perform an IT Service Management (ITSM) Maturity Assessment?

The IT landscape has gotten more complex in the last decade, and at the same time, more integrated with business. 886 more words


The Seven Signs of India’s Outsourcing Apocalypse – The Numbers - WSJ

After years of success, the outsourcing industry is under stress as the market shrinks and spending falls. Indian companies say their business models, built on cheap labor, are under threat from a shift to cloud computing, where clients ditch server rooms and bespoke software. 291 more words


Major Incidents & Big Data

On a Sunday afternoon a few years ago our CEO called me to advise that “Tasmania is on fire“. This lead to the next question “ 186 more words


Making space for ITSM by David Mainville

Published in the Service Management Paper of May 27th, 2015

How to step back from your daily routine and give it the appropriate focus

In my role, I have the good fortune to travel around the country attending, and sometimes speaking at, conferences, seminars and workshops all dedicated to the art of Service Management.

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IT Management

A New Vision for ITSM: Digital Service Management - by Robin Purohit

found on the Internet, on May 26th 2015:

I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business.

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IT Management

My Data Security Preoccupation

Recent projects have drawn me into the esoteric, frequently scary world of information security. It’s probably just a coincidence; then again, sometimes a theme will capture the popular imagination and become a broader preoccupation. 385 more words

IT Service Management