Tags » IT Service Management

Bendigo ITIL Training – Only 5 Places Remaining!

We have had a great response to the ITIL V3 Training in Bendigo and now have just 5 places remaining in this course.

The training date has been set for Monday 5th October through until Wednesday 7th October 2015, and the course pricing includes the ITIL Foundation Certificate Exam (60 minutes, with 40 multiple choice questions) and a catered lunch. 14 more words

IT Service Management

The Seven Signs of India’s Outsourcing Apocalypse – The Numbers - WSJ

After years of success, the outsourcing industry is under stress as the market shrinks and spending falls. Indian companies say their business models, built on cheap labor, are under threat from a shift to cloud computing, where clients ditch server rooms and bespoke software. 291 more words


ITIL Training in Bendigo 5th October

The training date has been set for Monday 5th October through until Wednesday 7th October 2015. This is the first ITIL V3 Foundation training conducted in Bendigo. 43 more words

IT Service Management

ITIL V3 Foundation Training in Bendigo

We are one step closer to bringing this opportunity to Bendigo.

The Bendigo Bank have provided access to a training room so we can conduct the course. 36 more words

IT Service Management

Major Incidents & Big Data

On a Sunday afternoon a few years ago our CEO called me to advise that “Tasmania is on fire“. This lead to the next question “ 186 more words

IT Service Management

Making space for ITSM by David Mainville

Published in the Service Management Paper of May 27th, 2015

How to step back from your daily routine and give it the appropriate focus

In my role, I have the good fortune to travel around the country attending, and sometimes speaking at, conferences, seminars and workshops all dedicated to the art of Service Management.

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IT Management

A New Vision for ITSM: Digital Service Management - by Robin Purohit

found on the Internet, on May 26th 2015:

I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business.

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IT Management