Tags » IT Service Management

Problem management is your way out of firefighting mode!

Historically IT is mostly reactive, getting information about something that is happening right now and making a best effort to solve this. Frankly, we got very good doing this but we were still not doing the best job we could since things already got bad before we could start our hero effort. 813 more words

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Webinar: Business Relationship Management - A Strategic Role Unleashed

Business relationship management plays a vital role in maintaining positive relationships with customers.

But business relationship management is more than just a fluffy concept – it’s an actual practice with models and frameworks that can help you develop stronger and longer lasting relationship with your customers. 137 more words

IT Service Management

11 tips to crack ITIL® Foundation exam

Are you planning to take ITIL Foundation exam? If your answer is Yes- Please continue reading this, I can bet this will be a lot helpful. 1,498 more words

Clear ITIL Certification

IT and sourcing – why can’t we all just get along?

Most people are aware of the sometimes-strained relationship between IT and other parts of the organization. Most of the time due to lack of understanding and different priorities. 860 more words

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The IT framework wars makes you stupid and blind

I often get questions about how to combine different framework, what ITIL says about something or my opinion about using some methodology in the development team and how that will work with ITIL. 781 more words

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Everyone should start in the Service Desk! | @valorizeit.com

Has anyone heard, talked or even went to formal training about the business value of IS/IT? Well, I thought so, this is of course an extremely fundamental aspect for the IS/IT service provider to really understand in order to maximize it. 794 more words

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Why the right ITSM consultant is your best friend when adopting ITSM best practices | @valorizeit.com

I enjoy reading Ryan Ogilvie’s blogs about the Service Management journey, and what a great word he is using, journey, because this is exactly what adopting best practices are. 1,163 more words

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