Tags » ITSM

Big data, risk, and predictive analysis drive use of cloud-based ITSM, says panel

This BriefingsDirect IT operations innovation panel discussion focuses on the changing role of IT service management (ITSM) in a hybrid computing world.

As IT systems, resources, assets, and information are more scattered across more enterprise locations and devices — as well as across various cloud service environments — how can IT leaders hope to know where their “stuff” is, who’s using it, how to secure it, and then accurately pay for it? 4,617 more words

Dana Gardner

Overcome ITSM Adoption Challenges

By Dick Stark

We are currently working with a RightStar customer to help re-engineer their FootPrints system to make it better. And last Wednesday, I interviewed a Remedy consultant working at a government account.. 425 more words

RightStar

BMC Innovation Day

By Dick Stark

Last week, I attended BMC’s Innovation Half-Day at the National Press Club in Washington, DC. This event provided insight and updates across BMC’s five pillars: ITSM, Workload Automation (Control-M), Datacenter Automation (BBSA), Cloud, and Service Assurance (TrueSight). 341 more words

Business Management

RightStar Engage Presentation: Moving from Survivors to Thrivers

By Dick Stark

Nancy Donnelly and I will be joint speakers for a session at BMC Engage, BMC’s annual user conference to be held this year in Las Vegas, September 7-11. 348 more words

Business Management

ServiceNow Vendor Restocking Notification is Incorrect

We had an issue come up on client-site today about the ServiceNow Vendor Restocking notification.  This is the notification that comes up when Vendor Stock Rules fire.   134 more words

Itsm

Rogue ITSM?

By Dick Stark

For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized approach. 475 more words

Business Management

ServiceNow Knowledge, Part 3: – Knowledge Admins are the Garbage Men

This blog is a continuation of Parts 1 & 2.
Throughout this 3 part series, I’ve discussed how the ServiceNow knowledge base can resemble the prisoners’ dilemma, bringing about selfish actions that may weaken the effectiveness of the knowledge base as a whole.  1,211 more words

Itsm