ITSM isn’t dead – it’s become central to solving the most pressing of IT management challenges, so how can we make it relevant in 2016? 13 more words
Tags » ITSM
To gain and maintain a competitive edge over rivals, organisations must have a detailed insight into their IT operational performance.
IT Service Management (ITSM) is a planned approach towards all managerial areas of an IT business. ITSM approach covers the designing, delivery, management and
Source: … 11 more words
In the last 15 years we’ve seen the explosion of the global Internet, the proliferation of mobile devices and the subsequent emergence of the app… 10 more words
Just announced! A new white paper is available on the Axelos web site, discussing how the HDI Standard and ITIL are “better together”. The HDI Standard has been around since 2000, and is a widely accepted global standard for a best-practice “support center”. 39 more words
IT operations management has become a hot topic in CIO circles today. For some time now, corporate America’s top IT pros have been bombarded with messages about… 15 more words