Tags » ITSM

A Tale of Two Surveys

By Dick Stark

BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. 439 more words

Business Management

Are your IT Services becoming stale?

I am sure that your organisation strives to offer your customers (internal and external) a consistently reliable standard of IT service – and why not? 389 more words

Best Practice

Service Management in the Bluemix Garage

The IBM Bluemix Garage Method provides industry best practices Utilizing IBM Design Thinking (Lean Startup, Agile Development, DevOps and the impact with Cloud) to help you build and deliver innovative solutions quickly and reduce adoption issues. 1,546 more words


Logicalis chief technologist defines the new ideology of hybrid IT

The next BriefingsDirect thought leader interview explores how digital disruption demands that businesses develop a new ideology of hybrid IT.

We’ll hear how such trends as… 3,051 more words

Dana Gardner

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT service management (ITSM). 7 more words

Service Management Daily

Reasons for Replacing An ITSM Tool

IT Service Management (ITSM) is a set of capabilities that was born from the knowledge and expertise of implementing the principles of delivery value from the Information Technology Infrastructure Library (ITIL) framework. 377 more words


How to Improve Your Golf Game, or Anything Else Using DevOps Principles

By Dick Stark

Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. 402 more words

Technology Trends