I often encounter a misperception associated with ITSM implementations – ITSM is “too hard to do”. Well, I would agree—IF you’re trying to implement “everything” at once! 682 more words
Tags » ITSM
ITSM Sr Consultant – Preferred location Jersey City or Manhattan. Open to remote for the right experience.
Discovery, planning, testing, & integration of IT Service Management processes and procedures associated with client’s implementation of management tools and monitoring technologies to support the Voice Transformation platform: 47 more words
Information Technology Infrastructure Library (ITIL), defends that services catalogue should be a function of the customer’s IT assets. This approach does not bring value to the customer with the looming of cloud computing, where IT infrastructure and IT platform are becoming an utility and can be self-provisioned and completely automated. 232 more words
Aurélie Dousset: Can you tell us about how you got where you are today?
Simone Jo Moore: A while later and after a few ‘murders and acquisitions’ and knowing the great deal of strain service and support professionals can suffer, I decided to combine my holistic and corporate qualifications to help design, develop and transform Support. 139 more words
With prudent eyes, we are watching. Gradually the IT Sector has transformed from being an infant learning how to walk, to a marathon runner who hasn’t decided his limitations yet. 432 more words
The ITIL framework and the IT Service Management practices have expanded beyond service desk and IT operations a long time ago. ITIL V3 (2007) brought visibility to the full lifecycle of a service, talking about strategy, design and transition of services much before they become operational. 410 more words