Tags » ITSM

Report from BMC Exchange Federal

BMC’s annual Federal user group conference, Exchange, was held this on June 7 at the Marriott Wardman Park in Washington, DC. Attendance was up this year with more than 400 customers, partners, and BMC employees in attendance RightStar and BMC presented, … 342 more words


5 Aspects to Manage Microservices

Modern Application development is being hit by a storm: the world is moving towards Microservices, and many companies are transforming even their existing monolithic applications towards a Microservices-based architecture. 1,956 more words


Metrics and Measurements: The Do's and Don'ts.

“Don’t look back.” That’s a popular phrase often used to inspire confidence in your decisions. While that might be good personal advice, it’s terrible business advice. 912 more words

Service Management

A Tale of Two Surveys

By Dick Stark

BMC released two ITSM surveys this past week. The first, published as a Forbes Insights Paper, “Delivering Value to Today’s Digital Enterprise,” surveyed 261 high level senior managers in mostly large enterprises. 439 more words

Business Management

Are your IT Services becoming stale?

I am sure that your organisation strives to offer your customers (internal and external) a consistently reliable standard of IT service – and why not? 389 more words

Best Practice

Service Management in the Bluemix Garage

The IBM Bluemix Garage Method provides industry best practices Utilizing IBM Design Thinking (Lean Startup, Agile Development, DevOps and the impact with Cloud) to help you build and deliver innovative solutions quickly and reduce adoption issues. 1,546 more words


Logicalis chief technologist defines the new ideology of hybrid IT

The next BriefingsDirect thought leader interview explores how digital disruption demands that businesses develop a new ideology of hybrid IT.

We’ll hear how such trends as… 3,051 more words

Dana Gardner