Tags » ITSM

Managing Quality for IT

Effective integration of information technology into an organization’s business processes has become increasingly crucial to prosperity. IT includes such items as the systems software, application software, computer hardware, networks and databases associated with managing an organization’s information. 1,538 more words

General Information

Who Is The ITSM Crusader?

I am a self-proclaimed, IT Service Management Crusader whose 14+ years in IT have afforded me experience as an Asset Manager, Configuration Manager, Change Manager, Incident Manager, Problem Manager, Release Manager, Service Portfolio Manager and ITIL Program Manager.  116 more words

Don't point that finger at me!

There are a few life-lessons I’ve learned that I can happily attribute to my mother.  I’m sure many of you have some life-lessons and words of wisdom that you can chalk up to your mother as well.  971 more words


Your KPIs Need To Be Knowledgeable

What makes business today move to ITSM more than facilitate and enable decision making? Nothing! This objective gives the IT effectively the ability to shift from being a cost center to be an added-value partner to the business. 214 more words


Control your IT Outsourcing with ITRP

IT outsourcing is the delegation of IT functions to external providers to improve focus on differentiation, innovation and to save costs is possible. Most companies have taken on this approach but others are stepping away due to having a negative experience. 398 more words


Carpe Future

I am fortunate to be able to attend the Pink Elephant Service Management conference this week. The conference is a wealth of information on service management and boast several well know keynote speakers. 75 more words

Mexican ISP Telum gains operational advantages via better monitoring vast network elements

The next edition of the HP Discover Podcast Series delves into how Telum in Northeast Mexico improves their ISP services delivery reliability through quality assurance and higher availability using advanced monitoring software. 2,116 more words

Dana Gardner