Tags » ITSM

ServiceNow integration with CA Service Desk Manager - Quick intro

During last months, I was involved in a project where it was required an integration between ServiceNow and CA Service Desk Manager (SDM from now), a “not-real” bi-directional integration, not-real because (in my case) ServiceNow is the only system which is pushing and pulling info to/from SDM. 1,321 more words


Welcome to the WebbITSM Blog!

In this blog I will add musings, thoughts and some insights into what ITSM & ITIL can help with, as well as the benefits of using a Contractor or temporary Consultant to fulfil or fine-tune your IT Service Support mechanism within your business. 125 more words


EXIN exits from the AXELOS ITIL certification program

AXELOS(r) announced that only PEOPLECERT will hold the examination program for AXELOS portfolio (ITIL(r), PRINCE2(r)) since January, 1st, 2018.

EXIN(r) and 3 other examination institutions keep their rights for examination programs during 2017. 9 more words

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ServiceNow - UI Action to launch an external URL

This small tutorial is on creating a button (UI Action) which launches an external web URL.

Create a new UI Action, call it (just an example) … 196 more words


ServiceNow - Stop recursive updates in Business Rules

Even if you should avoid update() actions on a record inside a Business Rule, you could face some rare specific cases when you are forced to do that. 222 more words


Add a Close/Reopen button on Service Portal

If you have installed and used Service Portal, you’ll probably have noticed that end users can’t close or reopen their own incidents.

Well, I’ve created a custom widget to give the possibility to perform such actions, just follow my instructions and result will be as shown below: 330 more words


How to use the Cireson Asset Import Connector

A little while ago on the Cireson Community Forum a member asked for more details on how the Cireson Asset Import Connector works. So I decided to write a blog post about it to clear up exactly what the connector is and how it works. 2,169 more words