Tags » ITSM

When projects are not implemented correctly for ITSM?

1. Failure convincing the board to get them on board.

Your ITSM implementation might fail should the board not give you the go ahead. You’ll need to convince them of the benefits of implementing ITSM why and what it can do for the business. 902 more words

Digital Transformation

Moving beyond the endless debate on bi-modal IT

I get all ants-in-pants about this whole bi-modal discussion because I feel like it’s a lot of energy spent talking about the wrong things.

This came up recently when I was asked about… 1,119 more words

Cloud

Report from Engage 2016

By Dick Stark

BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 10% with more than 2000 customers, partners, and BMC employees in attendance. 319 more words

BMC

ECOSTRATUS FACT SHEET: MOVING FROM POTENTIAL VALUE TO REALIZED VALUE

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Service-Now

ITIL - The ITSM Bible?

It has often been suggested that ITIL is the bible for IT Service Management. Indeed, there are some similarities. And also some differences!

Consider the following: 309 more words

The Art of Business Value

By Dick Stark

Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development life cycle by automating the delivery process (think Atlassian toolset) and making software releases smaller and more frequent (think Amazon). 492 more words

Business Management