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The Art of Business Value

By Dick Stark

Mark Schwartz, CIO at US Citizen and Immigration services (USCIS), is one of the leaders in the government’s move towards agile. Specifically, Mark is a proponent of continuous delivery as a way to shorten the software development life cycle by automating the delivery process (think Atlassian toolset) and making software releases smaller and more frequent (think Amazon). 492 more words

RightStar

Should we consider ITSM for polygamy?

ITSM (IT Service Management) has been enjoying the success of being a bachelor, groomed by various product vendors and attracted by customers. It has been a darling of customer success and customer support for a while. 299 more words

OVERVIEW OF ECOSTRATUS SERVICENOW AND ITSM CAPABILITIES

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BMC RemedyServiceNowHome GrownFrontrangeHP Service ManagerCharwellAxiosLandesk

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ServiceNow

Service Management Office

How is IT doing, and how could it do better?

Can you say (after all of the hard work and late nights) that you have made measurable progress on improving service delivery quality, or is it a struggle to even define what that means? 184 more words

Business Technology

What to do on all other days?

Charlie Brown in Peanuts cartoon: “Someday, we will die, Snoopy.”

Snoopy: “True, but on all other days, we will not.”

As simple as it may appear, the response seems to be profound and something which most of us take it as granted. 213 more words

ITSM

The Project Stakeholders

Why?

There are many reasons why you would like to start an Asset Management (ITAM) project, or even improve the current processes that you have in place. 469 more words

ITAM

Change Management...Change Your Evil Ways!

Wait, you’re supposed to manage changes?

Change management, change tracking, change control, simple words that mean so many different things to people.

Most companies have some process to manage changes to their environment. 794 more words

Technology