Tags » ITSM

Rogue ITSM?

By Dick Stark

For the past twelve years, RightStar has sold ITSM solutions primarily into centralized IT Departments. These organizations have come to rely on ITSM toolsets such as Remedy, Remdyforce, or FootPrints to deliver technology services in a centralized approach. 475 more words

Business Management

ServiceNow Knowledge, Part 3: – Knowledge Admins are the Garbage Men

This blog is a continuation of Parts 1 & 2.
Throughout this 3 part series, I’ve discussed how the ServiceNow knowledge base can resemble the prisoners’ dilemma, bringing about selfish actions that may weaken the effectiveness of the knowledge base as a whole.  1,211 more words


Change Governance Manager / Change Manager - Redmond, WA

Title: Change Governance Manager

Location: Redmond, WA

Permanent Position

  • Ideal candidates will have 8+ years’ experience in the infrastructure management space
  • Extensive Experience in ITSM processes.
  • 250 more words
Job Opportunity

IT Service management for non-IT managers and employees

Purchase 3-hour on-line training and improve your collaboration with IT department.

A brief presentation with main ITSM points:

Professional Trainings

What is the Future of ITSM?

By Dick Stark

In April, EMA, an IT consulting firm, released a study, “What Is the Future of IT Service Management? Since the answer to this question is important to RightStar, I downloaded a copy. 477 more words

Business Management

ServiceNow Knowledge, Part 2: Every Man for Himself Breaks Down Every Man. How To Get Users to Think of More than Themselves

ServiceNow Knowledge Base can be like the Prisoner’s Dilemma. So shift people’s perspectives of the game.
This blog is a continuation of Part 1. 856 more words


Footprints Incident Management & Service Catalog

As part of the transition to TeamDynamix, new incident creation in Footprints Incident Management has been disabled. This does not affect Change Management or other Footprints workspaces. 42 more words