Tags » ITSM

ITIL Practitioner exam news

AXELOS(r) announces that more time would be available for the ITIL(r) Practitioner exam: 2hrs. 15 min. instead 1hr. 45 min. since March, 1st.


Disrupting The Disruption of The Digital Transformation

Written by Sabo Diab, VP at Loom Systems

Did you know that according to Forrester, although approximately 47% of sales will be affected by digital in 2020, 84% of these organizations don’t feel they have the necessary skills and people to successfully carry out their digital transformations? 475 more words


Technology trends and research around the world……

According to Brooklyn, NY on 01/16/2017 — The research study throws light on the vital growth factors and the current trends that are estimated to enhance the growth of the Global and USA market.

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Global ITSM Market

ITSM in 2017: Work Smarter with a Better Marriage of People and Tech

Written by Stephen Mann, Stephen is Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools

We probably don’t often stop to think about the technology we use in IT service management (ITSM) and service desk operations. 893 more words

IT Operations

What should developers know about IT Service Management?

I often work with developers and others involved with developers, and often get into discussions about what “ITSM” covers and what—if anything—they ought to know about it. 1,473 more words


Life On The Service Desk | Freshservice

Top service desk challenges, how to tackle them in 2017, and what trends to look forward to this year. This is what life on the service desk looks like – as described in  6 more words