Tags » ITSM

The music of multi-sourcing (Part 2): Achieving harmonious customer outcomes

In part one of this blog series, I looked at some of the fundamental problems of managing multiple service providers. However, to keep up with customer demand and expectations, employing a number of third-party providers to deliver services to customers is inevitable. 987 more words

Business Processes

System Center and Devops

In this blog, I will share with you on how devops approach is followed and maintained while using system center suite of products.

Before going into details let’s talk about devops first. 571 more words

System Center

The music of multi-sourcing (part 1): Discordant service providers

Today organisations are being challenged to deliver customer-centric and adaptive services to their internal and external customers that keep pace with changing customer expectations.

To meet this challenge, a single customer service will rely on the flexible integration of several external specialist business and IT services, with internal services that focus on the organisation’s areas of differentiation and competitive advantage. 659 more words

Business Processes

vRealize Automation 7.3 Plug-In for ITSM - Service Now 3.0 - Step by Step Guide!

Before I start I want to give credit to Spas Kaloferov original blog on this subject. I think you should take the time to check it out specially if your considering using ADFS, as his blog includes the ADFS configuration steps where in my setup I didn’t use ADFS! 2,347 more words

Automation And Orchestration

Available Resource: ServiceNow Consultant

Available Resource: ServiceNow Consultant

Nataraja Banakar is ServiceNow Consultant has 6.8 Years of IT Industry experience and 6 Years+ of relevant experience. His current location is… 117 more words

Introduction to (Info Technology Infrastructure Library) ITIL

What is ITIL

-its a framework showing best practices for IT service management (ITSM)

ITSM : implementation & management of quality I services  that meets the needs of the business. 526 more words

Nyasha Charumbira