In part one of this blog series, I looked at some of the fundamental problems of managing multiple service providers. However, to keep up with customer demand and expectations, employing a number of third-party providers to deliver services to customers is inevitable. 987 more words
Tags » ITSM
Today organisations are being challenged to deliver customer-centric and adaptive services to their internal and external customers that keep pace with changing customer expectations.
To meet this challenge, a single customer service will rely on the flexible integration of several external specialist business and IT services, with internal services that focus on the organisation’s areas of differentiation and competitive advantage. 659 more words
ManageEngine will promote its ITSM, IT operations management, Windows Server management, endpoint management, mobile device management and SIEM offerings at GITEX.
What is ITIL
-its a framework showing best practices for IT service management (ITSM)
ITSM : implementation & management of quality I services that meets the needs of the business. 526 more words