Tags » ITSM

Introduction to (Info Technology Infrastructure Library) ITIL

What is ITIL

-its a framework showing best practices for IT service management (ITSM)

ITSM : implementation & management of quality I services  that meets the needs of the business. 526 more words

Nyasha Charumbira

Install iTop on Linux


  • Install itop on Linux with SELinux


  • Oracle Linux
  • iTop Version 2.3.4


Install MySQL

yum install mysql mysql-server

#Set root password

mysql – u -p <>

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Enable Blind Spot Detection with BCM

By Dick Stark

Last week RightStar presented a live webcast, “Securing Your IT Assets Using BCM.” We discussed how BMC Client Management (BCM) can help easily secure your technology endpoints, maintain software compliance, and keep data safe from outages and viruses such as malware. 481 more words


What in the World is SIAM?

By Dick Stark

Last week I attended an itSMF webinar, “Introducing SIAM (Service Integration and Management).” I tuned in because SIAM was new to me and I wanted to learn more. 461 more words


Take the IT out of ITSM - 8 tips for selecting the best platform

What is ITSM?

IT Service Management  (ITSM) traditionally refers to the processes and procedures implemented by IT service providers to meet a customer’s specific IT needs. 1,284 more words


Agile Transformation: The Minimum Viable Operation (MVO)


As more and more organisations adopt Agile practices like Scrum to deliver complex projects, old traps and organisational challenges seem to get new clothes and terminology to doom these initiatives. 1,114 more words


Report from BMC Exchange Federal

BMC’s annual Federal user group conference, Exchange, was held this on June 7 at the Marriott Wardman Park in Washington, DC. Attendance was up this year with more than 400 customers, partners, and BMC employees in attendance RightStar and BMC presented, … 342 more words