Tags » ITSM

ISL Online showcasing OEM branding of remote desktop software at SITS 2016

It’s that time of the year again and ISL Online is ready to make a show at the UK’s leading exhibition and conference for IT service professionals. 389 more words

Isl Online


Hubungan antara SIM dengan Manajemen Layanan Sistem Informasi

Pada blog ini, saya akan membahas tentang hubungan antara SIM dengan Manajemen Layanan SI/TI. Namun sebelum itu, kita harus mengetahui terlebih dahulu apa itu SIM. 287 more words

Install JIRA Service Desk

Today I attempted to install JIRA Service Desk 3.1.2 on Linux.  There were a few bumps in the road, so this post is intended for my future self, and perhaps you so we don’t have to go searching too far for answers. 575 more words


Hubungan antara SIM & Manajemen Layanan SI / TI

Manajemen Layanan SI / TI atau dapat disebut IT Service Management (ITSM) adalah disiplin ilmu dalam pengelolaan sistem informasi dan teknologi informasi berskala besar, secara filosofis Manajemen Layanan SI / TI berpusat pada perspektif Sistem Informasi Bisnis dan Manajemen. 709 more words


Is Agile Government an Oxymoron?

By Dick Stark

The needle has hardly moved since the COBOL days. Projects are taking longer, have less success, over-run to a greater extent. Meanwhile citizens are ill served. 501 more words


Continual Service Improvement | CSI-ITSM

CSI – Continual Service Improvement adalah langkah yang mungkin dapat diambil untuk untuk memenuhi harapan customer dengan optimasi service dengan biaya rendah.  Memenuhi harapan customer vs service dengan biaya rendah, apakah memungkinkan ? 189 more words

An example integration of Agility Platform and ServiceNow

Since I recently blogged about different integration options for Agility Platfrom and ServiceNow here, I figured a good follow up would be to give an example of how Agility could open Change Requests or Incidents automatically in ServiceNow. 2,134 more words