Tags » ITSM

We don't need another hero

Do you like movies featuring superheroes?  You know the ones – the superhero has some superlative ability, like superhuman strength, or telepathic ability, or super speed, or heat vision, or shape-shifting.   587 more words


ITIL and ITSM in Multi Modal Application Development World

The ITIL framework and the IT Service Management practices have expanded beyond service desk and IT operations a long time ago. ITIL V3 (2007) brought visibility to the full lifecycle of a service, talking about strategy, design and transition of services much before they become operational. 410 more words


ITSM is like a jigsaw puzzle

At some time or another, most of us have sat down and put together a jigsaw puzzle.

Regardless if there are only a handful or hundreds of pieces, there are some constants that apply to solving any jigsaw puzzle. 752 more words


IT Service Management (ITSM)

Tulisan ini merupakan summary salah satu bagian (bab) dari materi bacaan yang saya peroleh dari http://thepartofservice.com, yaitu “How to Develop, Implement and Enforce ITIL® V3 Best Practices-Second Edition”. 262 more words

It Management

Mapping ITIL Processes to System Center family

When we talk about IT Service Management (ITSM) using System Center family and specially System Center Service Manager (SCSM), the talk always involves talking about Microsoft Operation Framework (MOF). 71 more words

Combining SIAM and DevOps for Digital Reimagination

CEOs are under increasing pressure to move their business into the digital world, reimagining the business model to take advantage of the Social, Mobile, Analytics and Cloud (SMAC) digital forces that are redefining the way organisations interact with their customers. 736 more words


ITIL-ITSM tagteam boosts Mexican ISP INFOTEC's operations quality

The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improved its service desk and monitoring operations and enjoys impressive results — an incident reduction of more than 20 percent — from those efforts. 1,044 more words

Dana Gardner