Tags » ITSM

Defining eStomism

These days, talking about religions seem to be back in fashion. Jains talk about Jainism, Buddhists talk about Buddhism and so do the rest of other religious people. 345 more words


The Paradox

According to a survey, less than 5% of all Information Technology spending is allocated to end-user support. Interestingly, support drives customer satisfaction for ALL of Information Technology.

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Remedyforce Summer 16 Update

By Dick Stark

Last Tuesday, RightStar hosted a Webinar, “What’s New in BMC Remedyforce Summer 16.” Remedyforce just keeps providing more value. One perfect example is that agentless discovery is now part of Remedyforce The new release of Remedyforce allows users to discover assets and pull them into the CMDB, at no extra cost! 463 more words


All about ITSM


ITSM employs ITIL documented best practices and in most cases extends beyond into additional areas such as enhanced processes and implementation to provide additional value-added functionality. 831 more words


What ever happened to Tivoli?

Are you looking for Tivoli products and can’t find them on the web? Did your bookmark return a 404 error?  Is Tivoli gone? Don’t you lov(e) IT anymore? 578 more words


A Brief to ITIL

A first step into ITIL world.

I am writing this to anyone ‘newbie’ in the world of IT Management (ITIL).

Well, actually it was me more than 5 years ago, when this word first came into my desk and make a quite big hole in my brain in 2011 :D… 1,030 more words

IT Management

ITSM Quickstart Guide

ITSM Quickstart Guide: The Simplified Beginner’s Guide to IT Service Management by ClydeBank covers the basics of IT Service Management. The authors take what may be considered a dry subject matter, and turn it into a very “readable” book. 57 more words

Book Reviews