Tags » ITSM

Are you ready for your IT audit?

It’s that special time of year again! No not Christmas but IT Audit, we all know that the big 5 look to balance the books and get as much revenue on the books before the end of the year.   716 more words

IT

Measuring Your Agility-KPI Ideas

The technology and solution providers has been in this quest and journey of helping or making enterprises become agile. Most of the conversations I have had with management teams will always bring up a topic to a certain degree that refers to being agile or become more agile. 438 more words

Integration

IT Service Management the New Approach

I have started to do Vlogging it’s not my most confident way to convey a value added message, but one that stands out from the crowd.   367 more words

IT

When you don't have clear line of sight in your IT Data Center

Recently I attended the Data center conference in the RDS and found out so much information about Data Center’s that I had never thought about before. 483 more words

IT

Achche customer services ke side effects

Our journey of managing different sets of customers with different expectations continues. We have been able to deliver few important milestones that were pending for ages. 226 more words

OTRS

High crimes and misdemeanors of CIOs | CIO

“If your organization is not using best practices for ITSM, take a look at the various frameworks and models and find one that makes the most sense for your organization. 181 more words

Shared

Leadership Myths

Let me start this short blog by listing the typical myths that sometimes unknowingly bog down many people –

OTRS