Tags » ITSM

Report from BMC's Exchange 15

By Dick Stark

BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. 308 more words

Business Management

IT operations modernization helps energy powerhouse Exelon acquire businesses

This next BriefingsDirect IT innovation discussion examines how Exelon Corporation, based in Chicago, employs technology and process improvements to not only optimize their IT operations but also to both help manage a merger and acquisition transition, and to bring outsourced IT operations back in-house. 2,276 more words

Dana Gardner

78. Results Tomorrow

“And what is this axis supposed to be labelled?”

“Uh… Evil?”

Today we completed our crash course on a set of IT service management practices. We crammed as many business initialisms, IT terms, and charts as we could into our brains over three days.

35 more words
Writing 2015

IT doesn't have Customers

“Business – IT Alignment.”   “The business is IT’s customer.”

When I started my personal ITSM journey, these were a couple of the early concepts to which I was introduced.  1,074 more words


Health Shared Services BC harnesses a healthcare ecosystem using IT asset management

The next BriefingsDirect innovation panel discussion examines how Health Shared Services BC in Vancouver improves process efficiency and standardization through better integration across health authorities in British Columbia, Canada. 2,069 more words

Dana Gardner

Taking the next step with the new ITIL® Practitioner Qualification

Axelos, the ITIL course owner has announced the most significant evolution for ITIL - the new ITIL Practitioner qualification.

ITIL Practitioner is being developed in collaboration with Practitioners worldwide to help organizations and individuals increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. 495 more words

LInking ITSM to Business Value and Maturity

By Dick Stark

RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of service management? 349 more words

Business Management