During last months, I was involved in a project where it was required an integration between ServiceNow and CA Service Desk Manager (SDM from now), a “not-real” bi-directional integration, not-real because (in my case) ServiceNow is the only system which is pushing and pulling info to/from SDM. 1,321 more words
Tags » ITSM
AXELOS(r) announced that only PEOPLECERT will hold the examination program for AXELOS portfolio (ITIL(r), PRINCE2(r)) since January, 1st, 2018.
EXIN(r) and 3 other examination institutions keep their rights for examination programs during 2017. 9 more words
Even if you should avoid update() actions on a record inside a Business Rule, you could face some rare specific cases when you are forced to do that. 222 more words
If you have installed and used Service Portal, you’ll probably have noticed that end users can’t close or reopen their own incidents.
Well, I’ve created a custom widget to give the possibility to perform such actions, just follow my instructions and result will be as shown below: 330 more words
A little while ago on the Cireson Community Forum a member asked for more details on how the Cireson Asset Import Connector works. So I decided to write a blog post about it to clear up exactly what the connector is and how it works. 2,169 more words