Tags » ITSM

11 tips to crack ITIL® Foundation exam

Are you planning to take ITIL Foundation exam? If your answer is Yes- Please continue reading this, I can bet this will be a lot helpful. 1,498 more words

Clear ITIL Certification

How FootPrints Does SRM and SLM

By Dick Stark

Last Thursday, RightStar presented two back-to-back e-Classes: How BMC Footprints does Service Request Management and How BMC Footprints does Service Level Management. Our objective is to educate customers and prospects how to get more value out of their ITSM toolset investments. 454 more words


Service Transition : Think Negative to Succeed!!

Many a times, we are obsessed with positive thinking – perceived as the only KEY to success.

Service Transition is different!! You need to think Negative to be successful here!! 443 more words

Application Services

Don't forget the steering wheel

Someone recently said to me that the need to manage the customer’s experience of a service once it’s been delivered often seems to get forgotten. And I was reminded of this illustration I put in a presentation some years ago. 675 more words



Transition by nature is a very collaborative exercise where the emphasis is on winning the customer confidence through sheer performance and nothing but performance. While being transparent to the customer and drawing customer into action through participative mechanisms is a very critical success factor, being prepared and planned to foster a mutually agreed agenda is also key. 362 more words

Application Services


Get to know the tool you’ve just purchased and the resources available to you and your organization.

  • Research IT! For tips on learning ServiceNOW and/or resources available.
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Breaking News & Updates

How ITIL helps you keep your ear to the ground

In our previous post we discussed the importance of moving beyond just basic ITIL training in your organisation.

We also pointed out the need to have everyone in the IT team complete at least a… 340 more words

IT Service Management