Tags » ITSM

IT Service Management Plays Key Role in Cyber Resilience

According to a new whitepaper by AXELOS Global Best Practice, effective collaboration between IT Service Management (ITSM) teams and those responsible for cyber resilience can enable organizations to be more effective in preventing and responding to cyber-attacks. 520 more words


Preparing for ITIL Service Strategy Exam

This weekend, I’ve been preparing for my third ITIL – or rather: ITSM – exam. Having successfully passed ST & CSI, service transition and continuous service improvement, it’s now time for some… 304 more words


Bad Incentives: How the ServiceNow Knowledge Base Resembles the Prisoners’ Dilemma, Part 1/3

ServiceNow Knowledge Background

ServiceNow is a Platform as a Service (PaaS) that offers an array of Service Management applications, with roots in IT Service Management (ITSM).   1,536 more words