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Logicalis chief technologist defines the new ideology of hybrid IT

The next BriefingsDirect thought leader interview explores how digital disruption demands that businesses develop a new ideology of hybrid IT.

We’ll hear how such trends as… 3,051 more words

Dana Gardner

Reasons for Replacing An ITSM Tool

IT Service Management (ITSM) is a set of capabilities that was born from the knowledge and expertise of implementing the principles of delivery value from the Information Technology Infrastructure Library (ITIL) framework. 377 more words


How to Improve Your Golf Game, or Anything Else Using DevOps Principles

By Dick Stark

Recently RightStar presented a webinar, “How to Improve Your ITSM Processes in a DevOps World.” According to our presentor, and with apologies to Mark Twain, the reports of ITIL’s death are greatly exaggerated. 402 more words

Technology Trends

ITSM Employee Experience Benchmark

HappySignals Ltd just revealed their online Employee Experience Benchmark dashboard for IT Incidents. It currently shows from over 90.000 individual feedbacks, in which Channel, Profile or Country people are happiest. 9 more words

Employee Experience

ITIL Practitioner exam news

AXELOS(r) announces that more time would be available for the ITIL(r) Practitioner exam: 2hrs. 15 min. instead 1hr. 45 min. since March, 1st.