Tags » KCS

Transforming to a Knowledge Management Culture Presentation

I gave a presentation at the CA ITSM Virtual Conference today, entitled Transforming to a Knowledge Management Culture. It was very successful, with 119 people attending, and a survey score of 4.2 out of… 71 more words

ITIL Best Practices

3 ways you know your KM program is in trouble

As a support executive, you are probably painfully aware of how important it is for your team to share what they know. You’ve spent thousands (and for larger organizations, tens and hundreds of thousands) on knowledge management. 405 more words

Support

Klever's Law: Time to Customer Value

Want to know perhaps the simplest, most powerful measure that aligns every customer-facing department with the customer? Time to Customer Value.

Here is how to calculate it. 571 more words

Measures

Where Was This Thirty Years Ago?

Last week, staff and students were asked to fill in a thought bubble about what mental health meant to them. After reading many of them, a flood of emotions and memories came to me as I have a brother who lives with a mental illness. 216 more words

Education

Practising the Hard Part of Listening

One of our Habits at KCS is Listen to Understand. Hearing comes easily for most of us. Listening requires a bit more effort but we usually try our best with that. 364 more words

Education

Farber Depot

This is a photo I had taken in 2004 of the Chicago & Alton Railroad station in Farber, Missouri. The depot has been moved several feet from its original location, but is still close to the tracks. 22 more words

Missouri

Volleyball pics from 2015

Dig It VBC 12u





Images from Kings Christian



Summer and Maggie




West Hills College

And more from Kings Christian



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Volleyball