Tags » KCS

KCS vs Knowledge Engineering

What are the differences between KCS (Knowledge Centered Support) and Knowledge Engineering, and how can the support organization benefit from leaving knowledge engineering mode? Read how an organization can make everyone a winner with focus on immediate action and relevant content. 571 more words

Knowledge Management

Highlight the heroes of the Service Desk!

Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery. 231 more words

Web-based Self-service

Why not KCS (Knowledge Centered Support)?

Keeping information current is a challenge, and keeping knowledge social is reality. The future is here for the knowledge solutions that capture knowledge at the time of the issue. 724 more words

Support Tools

4 In A Row

It’s been exceptionally cloudy in Southeast Texas for the last 6 weeks, but there was a short respite from the darkness this past Tuesday, 1/6/2015. 354 more words


Blue Monday

(All images from Nov. 24, 2014)

The Monday before this past Thanksgiving was a blue Monday for me. But not in the conventional sense of a blue Monday in which one is depressed because the weekend is over. 1,582 more words


Kansas City Southern Locomotives

I was driving through rural Texas on 12/16/14 and saw several Kansas City Southern locomotives. I didn’t realize that this line was still in existence, but then I found their presence online, and they seem to be doing quite well. 87 more words


Merry Christmas

KCS Family wishes you a Merry Christmas full of Blessings and Love!! Keep It Safe, Stay in Control.

Discover how lives are being changed across the Nation. #PlayMakesItPossible