Tags » KCS

Tsipras Fiddles While Greece Burns!

Unfortunately in this age of the 30 second soundbite we have a tendency to get bored with stories and events, often long before there has been resolution. 518 more words

KCS August 2015 Fireside Chat - "Targeting Future Changes"

We are pleased to share with you the latest edition in the KCS Fireside Chat series.  This article touches on the burgeoning use of target date funds (TDFs).  67 more words

Market Volatility Giving You The Woollies?

I’ve witnessed many market declines during my more than 33 years in the investment industry, and I would be lying if I told you that I called the beginning, end, and ultimate magnitude of any of the sell-offs.  428 more words

What is KCS?

So what exactly is KCS anyway? Will it actually help my organization or team?

KCS, or Knowledge-Centered Support is quite simply a means of creating/updating/using knowledge (articles) as part of the problem-solving process owned by support teams.   159 more words

Consortium For Service Innovation

KCS's June 2015 Fireside Chat - Exploring Closed-End Funds

We are pleased to share with you the latest edition (#35) in the KCS Fireside Chat series. In this article we explore closed-end funds, and specifically, how they differ from their more common open-end mutual funds.  12 more words

Retirement

KCS vs Knowledge Engineering

What are the differences between KCS (Knowledge Centered Support) and Knowledge Engineering, and how can the support organization benefit from leaving knowledge engineering mode? Read how an organization can make everyone a winner with focus on immediate action and relevant content. 571 more words

Knowledge Management

Highlight the heroes of the Service Desk!

Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery. 231 more words

Web-based Self-service