Tags » KCS

Market Volatility Giving You The Woollies?

I’ve witnessed many market declines during my more than 33 years in the investment industry, and I would be lying if I told you that I called the beginning, end, and ultimate magnitude of any of the sell-offs.  428 more words

What is KCS?

So what exactly is KCS anyway? Will it actually help my organization or team?

KCS, or Knowledge-Centered Support is quite simply a means of creating/updating/using knowledge (articles) as part of the problem-solving process owned by support teams.   159 more words

Consortium For Service Innovation

KCS's June 2015 Fireside Chat - Exploring Closed-End Funds

We are pleased to share with you the latest edition (#35) in the KCS Fireside Chat series. In this article we explore closed-end funds, and specifically, how they differ from their more common open-end mutual funds.  12 more words


KCS vs Knowledge Engineering

What are the differences between KCS (Knowledge Centered Support) and Knowledge Engineering, and how can the support organization benefit from leaving knowledge engineering mode? Read how an organization can make everyone a winner with focus on immediate action and relevant content. 571 more words

Knowledge Management

Highlight the heroes of the Service Desk!

Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery. 231 more words

Web-based Self-service

Why not KCS (Knowledge Centered Support)?

Keeping information current is a challenge, and keeping knowledge social is reality. The future is here for knowledge solutions that capture knowledge when an incident occurs. 726 more words

Support Tools

4 In A Row

It’s been exceptionally cloudy in Southeast Texas for the last 6 weeks, but there was a short respite from the darkness this past Tuesday, 1/6/2015. 354 more words