Tags » KCS

Highlight the heroes of the Service Desk!

Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery. 231 more words

Web-based Self-service

Why not KCS (Knowledge Centered Support)?

Keeping information current is a challenge, and keeping knowledge social is reality. The future is here for the knowledge solutions that capture knowledge at the time of the issue. 724 more words

Support Tools

4 In A Row

It’s been exceptionally cloudy in Southeast Texas for the last 6 weeks, but there was a short respite from the darkness this past Tuesday, 1/6/2015. 354 more words


Blue Monday

(All images from Nov. 24, 2014)

The Monday before this past Thanksgiving was a blue Monday for me. But not in the conventional sense of a blue Monday in which one is depressed because the weekend is over. 1,582 more words