I’ve witnessed many market declines during my more than 33 years in the investment industry, and I would be lying if I told you that I called the beginning, end, and ultimate magnitude of any of the sell-offs. 428 more words
Tags » KCS
So what exactly is KCS anyway? Will it actually help my organization or team?
KCS, or Knowledge-Centered Support is quite simply a means of creating/updating/using knowledge (articles) as part of the problem-solving process owned by support teams. 159 more words
We are pleased to share with you the latest edition (#35) in the KCS Fireside Chat series. In this article we explore closed-end funds, and specifically, how they differ from their more common open-end mutual funds. 12 more words
What are the differences between KCS (Knowledge Centered Support) and Knowledge Engineering, and how can the support organization benefit from leaving knowledge engineering mode? Read how an organization can make everyone a winner with focus on immediate action and relevant content. 571 more words
Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery. 231 more words