Tags » KCS

Highlight the heroes of the Service Desk!

Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery. 231 more words

Web-based Self-service

Why not KCS (Knowledge Centered Support)?

Keeping information current is a challenge, and keeping knowledge social is reality. The future is here for the knowledge solutions that capture knowledge at the time of the issue. 724 more words

Support Tools

4 In A Row

It’s been exceptionally cloudy in Southeast Texas for the last 6 weeks, but there was a short respite from the darkness this past Tuesday, 1/6/2015. 354 more words


Blue Monday

(All images from Nov. 24, 2014)

The Monday before this past Thanksgiving was a blue Monday for me. But not in the conventional sense of a blue Monday in which one is depressed because the weekend is over. 1,582 more words


Kansas City Southern Locomotives

I was driving through rural Texas on 12/16/14 and saw several Kansas City Southern locomotives. I didn’t realize that this line was still in existence, but then I found their presence online, and they seem to be doing quite well. 87 more words


Merry Christmas

KCS Family wishes you a Merry Christmas full of Blessings and Love!! Keep It Safe, Stay in Control.

Discover how lives are being changed across the Nation. #PlayMakesItPossible

Out & About - October 26, 2014

Another beautiful Sunday morning in the Houston area means it’s time to head out, try my luck with Amtrak #2, and whatever else might be running. 444 more words