Tags » Key Account Management

Are you properly defining key accounts?

It is a proven fact that most businesses make the majority of their income from a small proportion of their customers.  Often the make up of a firm’s income stream replicates the Pareto principle: That 80% of the results of an activity come from 20% of the resources applied to that activity. 929 more words

7 key enablers of smart collaboration

In January 2017, Harvard professor and ex-McKinsey consultant, Heidi Gardner, published Smart Collaboration. The book describes the results of her 10-year study into the benefits of collaboration in professional service firms. 676 more words

Professional Service Firms

6 Tips on Finding the Right Strategic Account Manager

It is challenge enough for a supplier organization to successfully locate and select the best talent to manage strategic, key or global accounts. Hiring or promoting the wrong talent is expensive, can be detrimental to your office environment and is time-consuming. 470 more words

How a BOT can Help You Turbo Charge Your Key Account Management Strategy?

You know what hurts? Toiling hard to win key accounts only to find later that it’s going to get even harder for you to retain, nurture and grow those accounts. 370 more words