Knowledge Management tools

Business management software like ERP and CRM are management information systems which are very useful for companies, but there are much more knowledge management tools 260 more words

XXI Management

What is knowledge management?

Knowledge management is the art of creating value from an organization’s intangible assets. 62 more words

XXI Management

What is knowledge?

Knowledge has become the most important factor in economic life. It is the chief ingredient of what we buy and sell, the raw material we work with.

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XXI Management

Zendesk, Customer Service Software That's Easy to Evaluate

Zendesk Product Evaluation

Zendesk is the customer service offering from Zendesk, Inc. a publicly held, San Francisco, CA based software supplier with 1,000 employees that was founded in 2004. 1,012 more words

Customer Service

An explanation for the Knowledge-Information-Record ecology

I have a hypothesis … a working theory (WARNING: Live knowledge work!) that an analogy from nature could help explain the Knowledge-Information-Record ecology, from a Same-and-Different perspective. 888 more words

Introducing Organizational Knowledge in ISO 9001:2015

ISO 9001: 2015, scheduled to be published by the end of the year will introduce the term ‘organizational knowledge’ as a requirement. When I first read about it… 517 more words

Knowledge Management