Tags » KNOWLEDGE MANAGEMENT

Do you know your staff?

Finding up to date useful information about people in your organization can be challenging – Who is the social policy officer in Bolivia? Who speaks French and has worked on conflict prevention in west Africa? 1,418 more words

Knowledge Management

Meeting rising email expectations in customer service

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Companies face two key challenges when it comes to delivering customer service today. 752 more words

Customer Service

Kill the shared drive!

Late last year I went to the South Asia region to participate in a discussion on knowledge management. I talked briefly about what we are doing globally, and then each country gave an update about what they are doing – and what their priorities and challenges were. 1,098 more words

Knowledge Management

Intuitive Reasoning, Effective Analytics, Success: Lessons from Dr. Jonas Salk

April 14, 2015 marks the 60th anniversary of the Salk Polio Vaccine. On that day in 1955, it was publicly announced that human trials confirmed Dr. 1,025 more words

Business Intelligence

The blog is dead, long live the blog

(Image: StrategicRevolution.com)

As you may have noticed. I’ve not been blogging much lately – It’s hard to find the time to blog in-depth on a topic, so I’m experimenting now with much shorter blog posts in an attempt to share more often. 684 more words

Knowledge Management

KCS vs Knowledge Engineering

What are the differences between KCS (Knowledge Centered Support) and Knowledge Engineering, and how can the support organization benefit from leaving knowledge engineering mode? Read how an organization can make everyone a winner with focus on immediate action and relevant content. 571 more words

Knowledge Management

3 ways of successfully making customer service everyone’s job

The Eptica blog has moved – if you have any issues accessing the links below please click here.

In today’s ultra-competitive markets, successful businesses understand that customer service is everyone’s job. 566 more words

Customer Service