In most lines of business, customers want your service. That might not always be the case for folks who come to the King County Treasurer’s office to pay their taxes because—are you sitting down? 305 more words
Tags » Lean Culture
In October, a group of King County Metro Transit supervisors took a learning tour of Alaska Airlines Lean improvements at Sea-Tac Airport.
The tour was an excellent opportunity to see how small, targeted improvements can provide major benefit to customers. 288 more words