Tags » Lean Culture

Another Use for Duct Tape

Here’s a post inspired by the glut of recent football weekends. Lou Holtz, the legendary college and pro football coach offers the following advice to coaches everywhere: 535 more words

Old Lean Dude

And This Makes Sense?

When managers and supervisors go on process walks, the trust they have established (or failed to establish) among employees is crucial. T.J. Cosgrove, Community Health Services Division Director, and Sarah Hopkins, Acting Regional Health Administrator, have worked hard to establish trust among the staff they work with at the many County health clinics they supervise. 264 more words

Lean At Work In King County

Daily Kaizen vs. the Suggestion Box

How is Daily Kaizen different from a suggestion box? Mark Graban shares this breakdown originally from Ryan Confer:

Lean In The Rest Of The World

Measuring Customer Service in Real Time

In most lines of business, customers want your service. That might not always be the case for folks who come to the King County Treasurer’s office to pay their taxes because—are you sitting down? 305 more words

Lean At Work In King County

Lean Is Practiced, Not Implemented

Mark Graban makes the good (and humorous) point that organizations can no more “implement” Lean than they could “implement” humility or leadership.

All are either practiced daily or they aren’t.

Lean In The Rest Of The World

Touring and Learning from Alaska Airlines

In October, a group of King County Metro Transit supervisors took a learning tour of Alaska Airlines Lean improvements at Sea-Tac Airport.

The tour was an excellent opportunity to see how small, targeted improvements can provide major benefit to customers. 288 more words

Lean In The Rest Of The World

Performance Tour of the City of SeaTac

On September 24, fifteen members of the King County Performance Management Community of Practice took a learning tour of the City of SeaTac departmental performance boards. 509 more words

Lean In The Rest Of The World