Tags » Managing People

What's The Objective?

A Five Minute Read

When the first call came in to the Help Desk, the agent presumed it was user error. Within 20 minutes, everyone knew this was a problem – rather, in industry parlance, a “Critical Incident”. 1,264 more words

Managing People

Robert Blake & Jane Mouton: Managerial Grid

If you are looking for one simple model that can more than pull its weight in understanding management, then look no further. Robert Blake and Jane Mouton developed their Managerial Grid in the 1950s and early 1960s. 1,296 more words

Management Thinkers

Am I 'That Guy'?

A Seven Minute Read

It was another difficult week with our client Erin; as usual, we wrapped with a stand-up briefing with my team, Erin’s team, and the Director of Business Improvement. 1,602 more words

Managing People

Managers' biggest HR mistake, and how to fix it

I was chatting with someone who ran HR for a Fortune 500 company and is now an HR consultant. “What are managers’ biggest mistakes in HR?”, I asked him. 120 more words

Managing People

Robert Tannenbaum & Warren Schmidt: Leadership Continuum

Among many types of model of leadership is one that is particularly useful to practical day-to-day managers: situational leadership. And by far the best version of this idea was developed by two UCLA professors, Robert Tannenbaum and Warren Schmidt. 701 more words

Management Thinkers

The Skies Still Ain't So Friendly

A Five Minute Read

This afternoon, I received an email from United Airlines’ CEO Oscar Munoz. (I’m no one special, it was blasted to every Mileage Plus member; plus, it was sent from their press relations account.) This is the overdue apology for one of his employees summoning armed law enforcement to beat the living daylights out of one his paying customers who wouldn’t give up his seat to a flight attendant late for work. 1,129 more words

Managing People

Seven Leadership Secrets from Shakespeare

A Five Minute Read

illiam Shakespeare – who would have turned 453 on Sunday, if he hadn’t died 401 years ago Sunday – wrote a bit about kings, warfare, diplomacy, and the application of power. 1,336 more words

Managing People