Tags » Mckinsey & Company

China aims to double doctor numbers as cure for healthcare woes | Reuters

China will almost double the number of its general doctors by 2020, trim its public sector and improve technology as it seeks to fix a healthcare system plagued by snarling queues and poor rural services, its main administrative authority has said. 350 more words

China Alert

Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
A McKinsey Quarterly article.

Source: www.mckinsey.com

Service Design, Service Management

Governor Markell, Deliverology, & A British Knight: The Heart of Delaware Corporate Education Reform

Diane Ravitch wrote an article yesterday about an individual in the corporate education reform movement who is probably one of the biggest faces behind the agendas unleashed on an unwitting public.  1,149 more words

Delaware DOE

Digital Business - the new reality!

We hear an awful lot about the new IT forces for change, often referred to a SMAC – Social, Mobile, Analytics, Cloud. We also hear that we are in the “Age of the Customer”, others also refer to the “Age of Context” and we are hearing a lot of hype about the “Internet of Things” and the “Internet of Everything”. 589 more words

IT Leadership

Corporate anorexia

I picked up this image in a video from the Coursera MOOC I am currently taking on Danish philosopher Søren Kierkegaard. As usual, posts from students around the world in the online forums prove the most thought-provoking. 668 more words

McKinsey & Company

In business to go out of business

The ouroboros or uroboros (/jʊərɵˈbɒrəs/; /ɔːˈrɒbɔrəs/, from the Greek οὐροβόρος ὄφις tail-devouring snake) is an ancient symbol depicting a serpent or dragon eating its own tail. 1,036 more words

Disagreement

The outlook for global growth in 2015 | McKinsey & Company

Despite tempered expectations, most forecasters see strong growth ahead, accelerating in 2016. As our Global Economics Intelligence team reports, executives are focusing on divergent opportunities. A…

10 more words
Service Design, Service Management