Tags » Mckinsey & Company

Five questions boards should ask about IT in a digital world | McKinsey & Company

In our experience, board directors are more likely to gain such fluency if they routinely ask these five critical questions relating to the IT organization’s performance: 77 more words

Service Management

The evolution of social technologies | McKinsey & Company

Leading companies have passed through three distinct phases of organizational usage.

What should we learn from them?

Since the dawn of the social-technology era, executives have recognized the potential of blogs, wikis, and… 102 more words

Designing Service

Capturing China’s $5 trillion productivity opportunity | McKinsey & Company

It won’t be easy, but shifting to a productivity-led economy from one focused on investment could add trillions of dollars to the country’s growth by 2030. 743 more words

China Alert

McKinsey & Company: Why customer analytics matter

Although survey respondents say the value of customer analytics is declining, our findings show these analytics clearly drive value.

Focusing on three factors can help companies reap the benefits. 346 more words

Analytical CRM

McKinsey & Company: An incumbent’s guide to digital disruption

Incumbents needn’t be victims of disruption if they recognize the crucial thresholds in their life cycle, and act in time.

A decade ago, Norwegian media group… 789 more words

Customer Management

Can Technology Solve Resource Scarcity?

Recent and rapid advancements in technology, including new batteries for storing solar energy and new nuclear reactor designs, have changed the notion of traditional environmentalism. 419 more words


Not that sure McKinsey & Company: Transforming life insurance with #designthinking

Transforming life insurance with design thinking

First published at McKinsey & Company

Authors: Markus Berger-de Leon, Jochen Kühn, Ildiko Ring, and Maximilian Straub

Better addressing the evolving needs of consumers can help incumbents win their loyalty—and protect against new competitors. 538 more words

Service Management