Tags » Mckinsey & Company

From Managing the Probable to Leading the Possible

I read a terrific article in the McKinsey Quarterly titled Delighting in the Possible that presents the case for a shift in leadership that better addresses the complexities of our modern, fast-moving, business environment. 422 more words

Leadership

Why leadership-development programmes fail

In this blog post we have included an excellent report by McKinsey & Company into why leadership-development programmes fail.

Aspire Europe have supported a range of SRO (and still do) and other development programmes in the past and can vouch for these findings, which match our experiences. 48 more words

Articles

How to beat the transformation odds

Transformational change is still hard, according to a new survey. But a focus on communicating, leading by example, engaging employees, and continuously improving can triple the odds of success. Read more…..

Learning

China aims to double doctor numbers as cure for healthcare woes | Reuters

China will almost double the number of its general doctors by 2020, trim its public sector and improve technology as it seeks to fix a healthcare system plagued by snarling queues and poor rural services, its main administrative authority has said. 350 more words

China Alert

Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
A McKinsey Quarterly article.

Source: www.mckinsey.com

Service Design, Service Management

Governor Markell, Deliverology, & A British Knight: The Heart of Delaware Corporate Education Reform

Diane Ravitch wrote an article yesterday about an individual in the corporate education reform movement who is probably one of the biggest faces behind the agendas unleashed on an unwitting public.  1,149 more words

Delaware DOE

Digital Business - the new reality!

We hear an awful lot about the new IT forces for change, often referred to a SMAC – Social, Mobile, Analytics, Cloud. We also hear that we are in the “Age of the Customer”, others also refer to the “Age of Context” and we are hearing a lot of hype about the “Internet of Things” and the “Internet of Everything”. 589 more words

IT Leadership