Tags » Metrics

Building a Customer Service Culture

We have all had the experience of being in line and seeing the person behind the counter on a personal call with their cell phone or texting away. 470 more words

Not That Anyone Ever Asked

I’ve recently hit a magic number of 10,000 views on this blog since its inception in September 2012, and as I have also been tinkering with the design and functionality of the site itself (still under construction), I thought it a good time to do a little meta-analysis as well as a launch of new features of this blog/site/future-material-that-will-be-used-to-demonise-me-in-the-Daily-Mail. 1,233 more words

Developing KPI's

KPIs, or key performance indicators help organizations achieve organizational goals through the definition and measurement of progress. The key indicators are agreed upon by an organization and are indicators which can be measured that will reflect success factors. 52 more words


Video Storytelling is the Future of Content Marketing

If you want to grab people’s attention don’t kick and scream, just tell a story. A powerful and influential piece of content is memorable and has meaning. 504 more words

Social Media

Are We Counting the Right Things?

United Methodist Clergy around the United States have turned in their statistical reports. Some call it “A Necessary Evil.” Others call it our “church metric.” Others merely think of it as a big, ol’ pain in the butt. 276 more words


What your church measures matters

What does your church measure?  What are the metrics?  Attendance?  Giving?  What?

There are lots of things that a church can measure to know if it is on track. 496 more words


Life in the Accelerated Academy, part 1

When questioned by a friend in 1980 as to whether he was happy at Princeton, the philosopher Richard Rorty replied that he was “delighted that I lucked into a university which pays me to make up stories and tell them”. 1,501 more words