Tags » Microsoft Dynamics CRM

CRM Server Comparison: Resco vs. MS Dynamics CRM

Microsoft Dynamics CRM, Salesforce, and Oracle CX.

All the renowned solutions mentioned above have one in common. They offer a standard CRM functionality and have started to focus on mobility & its enhancements a short time ago, by introducing their own mobile CRM apps to the market. 607 more words

Mobile News

{CRM 2016 Update 1 }Step by Step and Overview for Company news timeline for your Phone and Tablet App

Have you ever wanted to get quick insight with your customer while on the move on your Phone or Tablet?

CRM 2016 Update 1 introduces Company news timeline solution to your aid. 122 more words

Microsoft Dynamics CRM

USD – Version 2.1.0.556 Released

A new version of USD has just been released. (25/05/2016)

You can download it from here,

https://www.microsoft.com/en-us/download/details.aspx?id=50355

I will blog about the enhancements as soon as I have tested them. 95 more words

Microsoft Dynamics CRM

{CRM 2016 Update 1} Look for new Data Type “Customer” in Dynamics CRM

Have you ever had requirement to make a custom Parent account field in your Dynamics CRM implementations?

Well – the field which can point to both Account as well as Contacts. 93 more words

Microsoft Dynamics CRM

{CRM 2016 Update 1} Organisation Insights Dashboard in Dynamics CRM

First things first, Organisation insights is a preview feature – so we need to enable it

Go to System settings and Enable:

After hitting OK, You can navigate to Sales -> Dashboards -> Organisation Insights Dashboard: 80 more words

Microsoft Dynamics CRM

USD – Multiple tabs for one entity

Within Unified Service Desk (USD) for Microsoft Dynamics CRM typically each entity in a session loads into one tab. But what if you’d like to open multiple tabs for the same entity? 772 more words

Microsoft Dynamics CRM

USD – Agent Scripting Extra Actions!

Whilst researching actions / events in Unified Service Desk (USD) for Microsoft Dynamics CRM I stumbled across a couple connected with agent scripts I hadn’t seen before. 481 more words

Microsoft Dynamics CRM