Matt Lee, Minitex.
Side note – packed room, with people sitting on the floor. Very loud presentation next door, making a bit difficult to hear in ours. 347 more words
Now! That’s what I call customer service!
Julie Strange, statewide coordinator for Maryland AskUsNow
Cathay Crosby, operations assistant for Maryland AskUsNow
Focusing on customer service with chat and email reference, with an into that includes some basic customer service points. 957 more words
The Case of the Millennials’ Mysterious Searching Habits
Lucy Holman, Director, University of Baltimore Langsdale Library
This was a really interesting session, and I felt Lucy did a great job of explaining how these students are searching. 1,194 more words