Tags » Moment Of Truth

Thirty Minutes to Freedom

I’ve been challenged – to write less, more often. Sooo, I’m going to write for thirty minutes and see if what I come up with is something worthy of publication.  402 more words

Pivot Point

Innovation at Nordstrom

Nordstrom is a recognised leader in Customer Service and the Nordstrom Innovation Lab is an example of why.

Check it out here…

and for a more detailed look…

Customer Experience

Three P's of a Customer's Experience

The folks at Disney Institute remind us that exceptional customer service or more accurately the customer experience, is more than just great customer service delivered by people. 50 more words

Customer Experience

Thinking of him be like - "Digging up of things that I tried to bury"

“When someone loves you, you’ll know it. If he doesn’t, you always wonder.”

They say.


“You either meant everything to him or nothing at all.” 1,211 more words


I complain too much

I learned something about myself today, shocking but true.. We’re sitting in a circle with everyone taking turns in sharing heartfelt stories about their life’s journey and it dawned on me ‘I complain too much’.. 379 more words

Life's Journey

Truth behind a laugh

Life broke me for good, that I started taking medication to keep breathing but not to live.
I started making fun of everything around me before it does to me. 19 more words

Moment Of Truth

A Remarkable Experience

Customer Experience blogger, Annette Franz, recently commented on the common mistake of the ‘herd’ following the leaders of customer experience instead of forging their own paths. 556 more words

Customer Experience