Tags » Mystery Shopping

Mystery Shopping Gap Analysis: Identify Service Attributes with Highest Potential for ROI

Research without call to action may be interesting, but in the end, not very useful.

This is particularly true with customer experience research.  It is incumbent on customer experience researchers to give management research tools which will identify clear call to action items –items in which investments will yield the highest return on investment (ROI) in terms of meeting management’s customer experience objectives.   625 more words

Customer Experience Strategy

My Mystery Shopper life

I’ll tell you my story on how I’ve become an MS (Mystery Shopper, also known as Service Auditor, Secret Shopper, Shopping Secret Agent, etc).

My mom is a sales lady back then… 782 more words

Field Evaluator

Earn up to $85 by test driving luxury cars! Easy Money Monday!

Like test driving luxury cars?  Yeah?  Then check out these shops!

Shoppers needed for inquiry and test drive shops.  MUST have a valid driver’s license to perform these shops!   431 more words

Mystery Shopping

MicroHustle Monday presents Mystery Shopping

When I first quit my job to stay home with my little miss, I was determined to do everything I could to maintain our quality of life for my family. 776 more words


How to WOW Your Clients

How to WOW Your Clients

Tips for the Independent Contractor

I had three clients lost in the first year because I didn’t know enough about this business. 969 more words

Freelance Writer Tips

Key Driver Analysis: Drive Your Core Customer Experience Objectives

Mystery shopping not in pursuit of an overall customer experience objective may be interesting, it may be successful in motivating certain service behaviors, but ultimately will fail in maximizing return on investment. 469 more words

Mystery Shopping

Debunking Mystery Shopping in India

Meaning of mystery shopping?
Mystery shopping in India is often alternatively referred to as a mystery consumer, or even a secret shopper. It is a tool which is applied by many market research companies, different watchdog organizations and also by companies internally to the quality of service offered, or regulation compliance. 456 more words

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