Tags » Mystery Shopping

Enhance your customer’s service with mystery shopping

Market research organizations use mystery shopping as a tool for measuring the quality of the administration provided by associations. The alleged mystery shopper goes undercover acting like ordinary clients acquiring merchandise, making inquiries, making complaints and finally composing detail reports and feedback about his encounters. 341 more words

Best Mystery Shopping Company

Best Practices in Mystery Shop Program Launch: Program Administration

In a previous post we introduced the importance of proper program launch.

Best in class mystery shop programs provide a central point of internal administration. A central administrator manages the relationship with the mystery shop provider and coordinates with other stakeholders (such as training and human resources). 370 more words

Mystery Shopping

Best Practices in Mystery Shop Program Launch: Communication of Expectations

In a previous post we introduced the importance of proper program launch.

Best in class mystery shop programs clearly communicate behavioral expectations to frontline employees.  There should be no surprises in mystery shopping. 494 more words

Mystery Shopping

WeMark India highlights the importance of Mystery shopping

Evaluating the performance of employees is imperative for the overall success of an organization. It is mainly done to measure their job performance. It provides the quantitative measurements which are crucial for ensuring a production-oriented working environment. 411 more words

Wemark India

No Surprises in Mystery Shopping – The Importance of Proper Program Launch

There should be no surprises in mystery shopping. When investments in mystery shopping fail to achieve their potential, it is often because those who are accountable for the results, the front-line employees and their direct managers, were not properly introduced to the program. 411 more words

Mystery Shopping

Welcome New Clients!

Advanced Feedback is excited to welcome Carnitas’ Snack Shack in the San Diego CA area. They will be using our onsite mystery shopping services in order to help with customer service and team evaluations for their restaurants and bar. 25 more words

Mystery Shopping

What Is Mystery Shopping?

Mystery shopping is a popular research method used to gather feedback from an audience. It’s common for mystery shopping to be conducted in-person, but can also be conducted via phone or by making online inquiries. 688 more words

Customer Satisfaction/Loyalty