- Almost anyone can be a Secret Shopper (also known as Mystery Shopper).
- Mystery Shopping can be a lot of fun! 1,741 more words
Tags » Mystery Shopping
Net Promoter Score (NPS) burst on the customer experience scene 15 years ago in a Harvard Business Review article with the confident (some might say over confident) title “The One Number You Need to Grow.” NPS was introduced as the one survey question you need to ask in a customer survey. 773 more words
By: Customer’s Poet
The well-known, family owned & operated dealer of the Atlanta metropolitan area with a track record that many competitors can’t… 324 more words
Mystery shop programs measure human interactions; interactions with other humans and increasingly human interactions with automated machines. Given that humans are on one or both sides of the equation, it is not surprising that variation in the customer experience exists. 343 more words
Happy New Year Everyone! We are grateful for your continued support and help. We would like to welcome Marval Auto Glass in Denver, CO, who will be using our automotive service mystery shopping service to evaluate their customer service and sales for their windshield replacement service. 79 more words