Tags » Mystery Shopping

Mystery Shop Best Practices Conclusion

Previously we examined best practices in mystery shop program launch.

Plan for Change

Finally, given mystery shopping measures employee behaviors against service standards, it is a best practice in mystery shopping to calibrate and align service standards with customer expectations. 476 more words

Mystery Shopping

Mystery Shop Program Launch

Previously we examined best practices in taking action on mystery shop results.

Obtain Buy-In From the Front-Line

When mystery shopping initiatives fail to meet their potential, it is often because the people who are accountable for the results — front-line employees, supervisors, store managers, and regional managers — were never properly introduced to the program. 441 more words

Mystery Shopping

TDCI warns consumers about mystery shopper scams

NASHVILLE, Tenn. — “Mystery shopping” or “secret shopping” may sound like an easy and fun way to make some money, but the Tennessee Department of Commerce & Insurance warned the public Thursday about the dangers of these arrangements. 232 more words


What do you understand by Mystery Shopping?

Mystery shopping is a kind of research and analytical exercise which is designed to detect and assess behavioral and operational performance at different workplaces. The shopping process involves calling or visiting a company under the guise of a prospective customer in order to observe how retail staff and other personnel interact with… 254 more words

Wemark India

Taking Action on Mystery Shop Results

Previously we examined best practices in mystery shop sample planning.

Call to Action Analysis

A best practice in mystery shop design is to build in call to action elements designed to identify key sales and service behaviors which correlate to a desired customer experience outcome.  566 more words

Mystery Shopping

Mystery Shop Sample Plans - How many shops?

Previously we examined best practices in mystery shop scoring.

Decisions regarding the number of shops are primarily driven by budgetary resources available and the level of statistical reliability required. 302 more words

Mystery Shopping

Gig Economy - A Whim or Necessity?

In these “gig economy” times that Hilary Clinton brought to our attention yesterday, there emerges a question, are thousands of people signing-up to work for on-demand services because they just want to try something new or because they are looking to find an additional source of income? 441 more words