Tags » Mystery Shopping

Not All Customer Experience Variation is Equal: Common Cause vs. Special Cause Variation

Variability in customer experience scores is common and normal.  Be it a survey of customers, mystery shops, social listening or other customer experience measurement, a certain amount of random variation in the data is normal.  399 more words

Service Strategy

“Analytics” to improved performance

Are your employees truly, dedicatedly working towards providing best level of service to the customers? Did you ever try to evaluate at which points they excel and where they lag behind? 254 more words

Wemark India

How a SAHM Paid For Disney From Home

Hey, y’all! I get a lot of questions about how I save money and earn money from home, and I feel like I’m putting this information out there a few times a month, so I figured I’d write a whole blog on it and just share that instead of rewriting it to all of the folks that ask me about it. 2,058 more words


So what's your job title? In one word? LIAR!

I’ve recently started a new job. In my hopes of gaining more experience in the marketing sector I am working in the world of mystery shopping. 325 more words


WeMark India : Survey- Playing An Important Role

There was a time when money was invested in business, based on certain assumptions or baseless predictions. These assumptions were less calculative and couldn’t yield the output. 175 more words

Best Mystery Shopping Company

MAN v/s WOMAN who shops what online?

As the old saying goes, women take more time in the dressing room than men, holds true for online shopping too! On an average, women spend 14 minutes minimum buying a product online compared to 10 minutes spent by men. 215 more words

Online Shopping

Mystery Shopping Workshop in Randers

Once more, the students from Dania Academy of Higher Education in Randers receive training from the best in the business. This week, the second semester service economists attended a special workshop featuring Denmark’s most successful mystery shopping company. 143 more words

Dania Academy Of Higher Education