Tags » Mystery Shopping

"Top-Rated" Mystery Shopper Shares Insider Know-How

Things You Should Know About Mystery Shopping:
  • Almost anyone can be a Secret Shopper (also known as Mystery Shopper).
  • Mystery Shopping can be a lot of fun!
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Gig Economy

Use the Right Research Tool: Avoid NPS with Mystery Shopping

Net Promoter Score (NPS) burst on the customer experience scene 15 years ago in a Harvard Business Review article with the confident (some might say over confident) title “The One Number You Need to Grow.”  NPS was introduced as the one survey question you need to ask in a customer survey. 773 more words

Mystery Shopping

Secret Eyes Mystery Shops: Jim Ellis Audi of Marietta

By: Customer’s Poet

Jim Ellis.

The well-known, family owned & operated dealer of the Atlanta metropolitan area with a track record that many competitors can’t… 324 more words

Customer Service

Mystery Shop Sample Size and Customer Experience Variation

Mystery shop programs measure human interactions; interactions with other humans and increasingly human interactions with automated machines.  Given that humans are on one or both sides of the equation, it is not surprising that variation in the customer experience exists. 343 more words

Mystery Shopping

The Heather Hustle

My purpose for getting out of debt was to buy a house, therefore Bankruptcy was not a viable option for me. I knew I would have to accomplish my goal through hard work and dedication. 1,024 more words

My Financial Journey

Happy New Year!

Happy New Year Everyone! We are grateful for your continued support and help. We would like to welcome Marval Auto Glass in Denver, CO, who will be using our automotive service mystery shopping service to evaluate their customer service and sales for their windshield replacement service. 79 more words

Mystery Shopping