Tags » Mystery Shopping
As bank contact centers transition from service hubs to sales centers. It is instructive to investigate which service attributes and behaviors will yield the most ROI in terms of driving sales through the contact center channel. 576 more words
Historically, bank contact centers have served primarily as service hubs, serving customers who call for information or are seeking assistance dealing with a problem in need of resolution. 346 more words
Previously, we also explored the relationship of specific sales and service behaviors to purchase intent. 271 more words
Feeling uninspired, so I have written like a child.
It’s been a little while since I last posted. Not because I’ve had ‘writers block’ or anything, but because I’ve been so busy. 472 more words