Tags » Natural Language Understanding

[Case Study] Uncovering the link between employees and customers

You can download the case study here.

It probably comes as no surprise to you, or anyone, that there’s a link between how happy your employees are and how satisfied your customers are, especially in service-oriented industries. 358 more words

Natural Language Understanding

Surveys: Time for a major upgrade

This article was originally published by Customer Experience Magazine on February 8, 2017. It was written by Eric Pendleton, our awesome Product Training Manager. You can read the original article… 781 more words

Natural Language Understanding

You haven't seen airline rankings like these before

Way back in 2014, we used our products Analytics and Compass to collect and analyze over 157,000 tweets about five major US-based airlines in order to see what people liked and disliked about them all. 455 more words

Natural Language Understanding

When "wicked" means "good": Why you shouldn't ignore dialects and cultural differences in your text data

Pop quiz! The definition of the word “wicked” is:

  1. evil or morally wrong
  2. really, very
  3. great
  4. all of the above
  5. none of the above

If you answered “4,” you just earned yourself a virtual high five. 533 more words

Natural Language Understanding

Conducting analyses in a changing science landscape

This week’s blog post was written by Cassie Johnson, Vice President of Customer Success and Services at Luminoso.

My colleague Dmitry Grenader recently wrote an… 898 more words

Natural Language Understanding

[Report] The reality of artificial intelligence

You can download the report here.

What impact is artificial intelligence (AI) and unstructured data having in the age of connected intelligence?

Forrester, one of the most influential research and advisory firms in the world, believes that 25 percent of job tasks in the world will be impacted by AI in some fashion within the next three years.  122 more words

Natural Language Understanding