For many companies, using predictive models to uncover and forecast customer intent is critical to managing and increasing customer satisfaction. 263 more words
Tags » Natural Language Understanding
Whether you love it or hate it, there’s no escaping it. Americans open up social media apps on their phone 17 times a day… 631 more words
Happy (almost) Thanksgiving, everyone! I, for one, can’t wait to fill my plate up with some stuffing.
Also, whether you’re ready for it or not, the holiday shopping season is almost upon us. 294 more words
O’Reilly recently published their annual landscape of machine intelligence companies, along with an excellent overview of the state of the industry and how businesses are beginning to implement artificial intelligence and machine learning. 304 more words
This week’s post was written by Alice Kaanta, Product Manager at Luminoso.
Working at Luminoso Technologies has given me a new appreciation of the reality behind the news, particularly those about artificial intelligence (AI) and how, “It’s changing the world!”. 831 more words
Once customers choose a product or service, the continuing success of their relationship with that company depends on customer support. Get it right and win loyal customers for life. 547 more words