Tags » NGenera

Just what this industry needs: Moxie

–noun Slang
1. vigor; verve; pep.
2. courage and aggressiveness; nerve.
3. skill; know-how.

Today is a big day for one of TSIA’s long time partners, the new… 467 more words


The Future of Collaboration with Don Tapscott

I joined a webinar this morning, curious about the topic and what else Don Tapscott would say.  Twitter was communicated as the visible backchannel, so a few tweets in I commented “You don’t hear the word ‘oligopoly’ very often.”  Don communicates in a visual, psychological, visceral, and very unique way. 633 more words

Social Computing

Announcing winners of the TSIA Recognized Innovator Awards: Spring 2010

The TSIA Recognized Innovator Awards recognize innovation in services technology, and are presented to partners of TSIA at our Technology Service World conferences. Partners submit applications for consideration, and case studies documenting business results are required. 900 more words


nGenera CIM Launches CIM 9 with Social Service Focus

One of the realities of high tech is high employee turnover, especially in sales and marketing roles. The grass always looks greener, and a job change usually means a decent salary bump and title change. 624 more words


FoCE: Focus. on. Customer. Experience.

Another commentary on nGenera, but they do have a lot of (in my opinion) interesting theories and strategies.

This time the article, entitled: 317 more words

Collaboration Muses...

The Tide is Turning for Enterprise 2.0 Adoption

Steve Wylie, General Manager for Enterprise 2.0 conference set an optimistic tone for the keynote speeches at the inaugural event in San Francisco, California. In his assessment of the current state of Enterprise 2.0, Wylie highlighted that the industry is maturing and it is no longer the domain of startups.  707 more words

Social Media

Review Your Calculus of Cost

As recently as a year or so ago, much of management’s attention was trained on growth and how to generate sustained performance over the long term.  362 more words