Tags » Opportunities For Improvement

When Clergy Fall Short of Our Expectations

This post is about a circumstance facing many Christian denominations, which the Coptic church is not immune from. But first let me place this in context. 1,696 more words

Controversial Issues

Customer Satisfaction On Whose Terms?

I needed to call my health insurer recently to resolve a potential problem (i.e., I wasn’t sure we’d be given credit for my annual physical and blood work, impacting our premiums in 2015). 565 more words

ISO 9001